This apartment complex is an absolute joke - Steer clear from here. The maintenance is absolutely…read moreatrocious, and you will be left without heat during snowstorms and winter months, only for them to finally come repair it at the beginning of Spring. Furthermore, once you end your lease, they will claim that you damaged blinds or other sorts, even though the apartment was left in pristine condition, better than when you entered it. Do yourself a favor, find somewhere else to rent. I attached pictures of what our front entryway would often look like each winter, as well as the washer and dryer machines after they were worked on and never fixed by the maintenance staff. We paid for a unit with a washer and dryer, yet we did not have a working unit for a large portion of our time spent living there.

Lived here for 5 years never had an issue. Spacious apartment with garage and laundry, maintenance…read morewere actually Amazing unlike some other reviews mention. Its apartment living, never going to be perfect but overall we enjoyed living there. I have seen so many negative reviews on here, I figured I would add a more positive one. People expect too much I feel, put in your own lightbulbs (If you're looking for concierge service expect to pay double. Overlook Allows pets, has dog parks, dog washing stations, clubhouse, pool. playgrounds and we met tons of nice families. It's unfortunate more people don't write positive reviews, being in the service industry myself, its onlt the angry people that take the time to review. Theres 3 sides to every story, yours, theirs and the truth. IMHO this is one of the better complexes in town (offers more than others thats for sure.)

Both my husband and I decided it was time to sell our home after raising both our daughter and son…read morein Fairfield County Ct. We enjoyed a great lifestyle and with retirement, becoming Grandparents of 5 and no longer wanting the responsibility of home ownership we began to search for a place to live. That was 2 and 1/2 years ago. We ruled out over 55 communities enjoying engaging with people of all ages and various stages of life and could t be happier with our move to Pondview Estates. First I don't understand the negative reviews and would strongly suggest not letting that be a deterrent. Come evaluate for yourself if you are considering a move with children or as retirees or just starting out and looking at places to live on your own. My husband and my experience with every aspect of this Community, from the maintenance of the properties, to the quality of construction and layout of apartments and Townhomes, the ever changing well maintained landscaping, walking lanes and sidewalks, the additional amenities of 2 lovely Clubhouses one with an outdoor pool, exercise Studio, Game Room with plenty to entertain your children, even a bowling alley and the Newest addition an indoor pool open year round built with Windows floor to ceiling overlooking their beautiful property and pond with Decks, Umbrellas, lounges, various seating, lovely Patio for grilling and chilling, with fire pit, Yoga and Meditation Studio, indoor and outdoor living areas, hiking trails and more. The maintenance crew has been top notch, responsive, knowledgeable and thorough, the women we met when we first started looking are all still working hard to try to ensure our needs are met and comfort, safety concerns and security are addressed. We are thrilled to have chosen Pondview Estates over many other areas and Communities we researched before making our decision to move here. It's exceeded our expectations in every way and we couldn't be more pleased.

I would give this place a zero if I could. They accept pets, but charge you a one time pet fee of…read more$500.00 when you sign your lease and submit your security deposit. I moved in 7/1/26 with one elderly cat - who then unfortunately passed away 8/10/26. I asked management for a partial refund of this $500.00 fee since we had been there such a short time. It took the manager less than 24 hours to deny my request, stating this fee was non-refundable. This is unreasonable and greedy. Make sure your pet is going to be around for a long time before you write that $500.00 check!

Still no communication, except to remind you several times each month that the rent is due on the…read more1st. If you have a problem, the only communication is with the AI robot. If the problem is more than to change a light bulb, then no response. Luxury is only on the website.

The office staff is completely non-responsive. Noone responds to emails or returns voicemails…read more They barely answer the phone. The pool is closed on random days with no notice to residents. The hot tub has been broken for over a week with no notice to residents about when it will be repaired. I would not consider the experience to be "luxury." I would advise people to look into other Woodmont properties that are not managed by AION.

Absolutely the worst place to live. They over charge for EVERYTHING. Water bill is a scam. Somehow…read morewe pay more than everyone else pays quarterly in 1 month. The rent is astronomical. Route 80 is so loud and dirty we can't open our windows. Our neighbors are loud and inconsiderate. I have lodged 30 noise complaints but nothing gets done. I feel like I am paying to be tortured in my own home. Go elsewhere.​

Not luxury living at all!!!! I have had a bird infestation on my porch since may and haven't been…read moreable to use it once all summer it's covered in bird feces. I have asked a numerous amount of times to get it cleaned and they refuse. All my brand new, literally a few weeks old patio decor and set is ruined and have to be thrown away according to the department of health. I decided since they wouldn't do anything for to withhold the rent and they still didn't do anything and after only 1 month I have eviction papers!! Furthermore all the appliances are shit, dishwasher doesn't work, fridge and freezer causes frost burn after a few days of putting new food inside. I had black mold behind the water heater for weeks and they kept sending maintenance who insisted there was nothing there. Well look at the picture attached. Had to breathe that in for weeks!! And lastly , this just happened a few days ago, I was sleeping and woke up to someone who started walking in from my patio and into my living room. He was a worker and said they had a mishap outside and wanted to make sure everything was ok. I was half nude. And not sure how he got in.. jumped over the fence onto my porch filled with bird feces and just thought he could walk on in.. when I know I had it locked!!! WTF!!! That is soo wrong and inappropriate!! So after dealing with all this they want to evict me?!?! This is why this "luxury apartment complex" always has openings !!!! Stay far away!! Also the hot tub wasn't working alll summer basically which is the only time it is open throughout the year. All they had to do was clean my porch and reimburse me for the items the health department says I need the throw away (porous items) and I would have paid rent no problem! Now they want my rent plus and extra 5,000 for me to stay here !!! Please do yourself a favor and avoid this headache !!

You pay a lot for the location because the apartments aren't that great. One summer, we kept…read moregetting bees come into our apartment. Like large fat bees. Apparently they formed a hive somewhere in between the walls or whatever and we're borrowing into people's apartments. They had someone spray insect spray but the problem was ongoing for almost that whole summer. Also what ended up happening towards the end of our stay there was how they never salted the three little steps at the front door. Even with snow boots on, I slipped on black ice and my head landed on the concrete steps. I had to get multiple staples to mend the gash in my head. Thankfully their insurance worked with me but it's really stupid that all of that could have been prevented if maintenance salted the steps. The final straw there was how there was mold in our apartment. Of course they deny it and claim it to be "mildew". My question is why the hell is it growing on the walls and my shoes and in our closet walls?!? I had to throw out many pairs of shoes in the process because it was disgusting and you wanna know what they gave me for repayment after sending them a list of the prices of all of my shoes?? A little over $200. When my list I sent them showed I spent $700+ on about 15-20 pairs I tossed. The part that frustrated us the most was from the beginning we were calling to verify if they'd repay me the money for the mold on my shoes and they kept assuring us it would all be taken care of and then they pull this scumbag move. To make it even worse, they acted like they were doing us a favor by not penalizing us for breaking our lease early. YOURE NOT DOING A SINGLE THING TO CLEAN THE MOLD SO WHY ON EARTH WOULD WE STAY AND BREATHE THAT NASTY AIR?!? They also had someone inspect the apartment to see why there was mold and he said it's moisture coming from the crawl space underneath our apartment...... if you knew there was a crawl space under us this whole time.... then why wasn't proactive measures taken to prevent something like this from happening?!? It even grew on the backs of the dressers and end tables in our room and we had to throw all of that out and buy new ones. Only bright side of throwing out shoes and furniture meant there was less to put in the moving truck when we escaped from that horrid place. How they handled that was honestly a joke. Some people have better experiences living here but my fiancé and I sure as heck did not like it.

Very happy with the apartment, very attentive office and can't say enough about the maintenance…read morepeople. They are so helpful and prompt when we need them. We've lived here 3.5 years and can't recommend them enough.

New management has brought the development back to life. More professional and timely maintenance…read more Quiet neighborhood. Stinks you now have to pay dues to use the pool especially since it used to be a included part of residency. Like anywhere it's what you make of it.

Canfield Mews is a nice complex with modern features (like washer/dryers in some apartments). We…read morelike this and the fire sprinkler system and balcony. The bad thing we have discovered is that they do almost no plowing or shoveling. In this winter it has been terrible. It snows all night and they might plow once on the main road, but the whole driveway just stays snow-covered for days. On more than one occasion, I have slid on the icy sidewalks. That is the worse part. They have a nice pool, but the lack of snow maintenance make life very difficult in the winter. Especially considering the complex is on a huge hill and it snows a lot more there.

Horrible Place,never shovel snow,walls are paper thin and the office staff could care less about youread more

Lived here for 5 years now, with old owners and new owners…read more There was an incident where I saw a landscaper grab a mentally challenged woman (around 25 years old but looks very young) and pull her into a bush and I think kiss her. I messaged the owner and they said they took care of it but I still see the same landscaper cutting our grass which makes me VERY uncomfortable. Can't say that I loved either but new owners really suck. I switched apartments when they first arrived and when complaining about some issues in the apartment the lady, Christine I think, actually said "then don't live here." I was like what?!!!! I've been here for 3 years prior to that and your going to suggest I leave? Maybe that's why so many other tenants have left. In my new building, I've already had 3 upstairs neighbors. Like the retention rate on here isn't great. Rent is too high and now their adding separate utilities which don't add up and seem suspicious. Overall...just don't live here.