So I went to this nail salon about a week ago. I went in and customer service started off amazing. The guy that was servicing me was very friendly and made great conversation. I got a pedicure at first and told him that I had cut my nails so I knew that gel wouldn't have been an option. So I asked him if I could get thin acrylics with gel on top and he says "no problem, easy". After my pedicure he start doing my acrylics. The acrylics came out pretty decent, except for my right ring finger was a little thick, but I wasn't complaining. So he started doing my gel.. when he started painting my nails it started to get pretty messy. He started to paint on my skin at this point. And then I asked if he could clean up the edges so it didn't look too messy and he again said "no problem, easy". He proceeds to clean it with a DRY brush, no acetone on it. This made it worst! And then used his own nail to try and clean it up. Worse again. So he ask me "is it better?" And of course I said no. And I try to explain to him what the issue was and he starts to get frustrated with me. I did not once complain, I simply asked him to clean up around the edges and let him know what I felt needed to be fixed. I wasn't angry or anything. Still, my nails came out pretty messy. He got it even at the tip of my fingers. Not too sure how. So he tells me "okay Im not gonna charge you for your nails just your pedicure." Let it be known, that was not my intention, but I felt that was only fair being that the service provided was not to the best of his ability and that the issue was still not resolved. Keep in mind that I am paying almost $80 for both of these services. So that was that and I didn't Have too much me time left as I needed to get back home to my kids. So as we're getting up, the cord under his table rubs against my left big toe so we had to fix it. While he was fixing it, I let him know that he did a great job on my acrylics but I wanted to show him exactly what it was that was bothering me cause maybe we had a miscommunication. He snaps back and says "didn't I say that I wasn't going to charge you? So don't worry about it." So at that point I just shut my mouth. Keep in my that after he fixed my toe, that didn't even come out that great either. As I go up to pay, another employee asked if everything was okay and if there was anything she could do to help. So I explained to her the situation and she says "okay no problem ill fix it for you for free." That was a great gesture but I felt that I shouldn't have to be charged extra to fix something that wasn't my fault. So I kindly thanked her and let her know I needed to get home. I had been there well over two hours.. then i give the guy my card and he inserts it. Then the owner walks in and he takes my card out really fast. And the owner is trying to reconcile with me and I again had to explain my situation and then he says "okay I'll fix it for you" and I told him "it's okay I have to get home" then the guy who did my nails says "just talk to him because if I don't charge you for your nails I will get in trouble." Umm, WHATTT?! I'm so confused at this point. So I just tell them all that I have to go and the owner offers me free services next time I come in. So I asked, "okay so what am I being charged today?" And he says "the pedicure is $28 and I'm charging you only have for your nails, which is $23, so $51 altogether." I am beyond pissed. I feel like I shouldn't have had to pay that much for that kind of service and treatment. So I pay and leave.
I don't EVER post bad reviews because I always give places the benefit of the doubt. But the way he treated me after trying to explain to him nicely was not okay.
Using my husbands account to write this review. read more