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    River Falls Apartments

    3.8 (6 reviews)
    Open 8:30 am - 5:30 pm

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    Lofts by the Lake

    Lofts by the Lake

    (2 reviews)

    1-Star Review for Lofts by the Lake!…read more As a 51-year-old woman seeking a peaceful home, I rented a 1 bedroom Unit at Lofts by the Lake. Unfortunately, StoneMark Management's actions turned my once peaceful stay into a nightmare. Before my lease even ended, their staff entered my apartment, started painting, and removed all my remaining personal belongings, weeks before my lease ended! They had the audacity to claim I authorized this because they entered my apartment and saw my keys on the counter. Additionally, for nearly two months, the freezer in my apartment was non-functional despite my repeated maintenance requests. On one occasion while I was out of town and still waiting for them to replace the unit, the Management instructed me to remove food so they could switch it out. I explained I was away and if it was okay for them to switch out the minimal items. They assured me this was fine and that they would take care of it. Upon my return, not only did they not change my fridge, but they failed to communicate with me that they weren't able to touch my food. That's fair, but had they informed me, I very easily could have asked a friend or neighbour to come get the remaining groceries and supplements I still had in the barely cold fridge. I contacted them right away through phone, their onsite app, and text messages and not one management staff got back to me to finally come and replace my fridge. I was left without a unit for a total of almost two months. I contacted StoneMark, including their manager Evita, for weeks, but they ignored my calls, dismissed my claims, and falsely stated I approved their actions. I reached out to the owners and still nothing. Their negligence cost me thousands of dollars and immense stress. Other tenants have shared similar frustrations, noting the property's decline due to their lack of management. I'm heartbroken to pursue small claims court, but their refusal to resolve this leaves me no choice. I urge the owner to investigate StoneMark's practices to restore the property's integrity and prevent others from enduring this treatment. I'm open to discussing a fair resolution to recover all my losses but so far, all management admits to is coming in to my apartment and breaking my lease, admitting fault, yet will not cover my losses. I am unfortunately feeling the need to write this to help others and save them the stress that is now happening at Lofts by the Lake.

    Love it here! So pretty living on the lake. There are very friendly neighbors and management (:…read moreGreat place to call home!

    River Falls Apartments - apartments - Updated May 2026

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