1-Star Review for Lofts by the Lake!…read more As a 51-year-old woman seeking a peaceful home, I rented a 1 bedroom Unit at Lofts by the Lake. Unfortunately, StoneMark Management's actions turned my once peaceful stay into a nightmare. Before my lease even ended, their staff entered my apartment, started painting, and removed all my remaining personal belongings, weeks before my lease ended! They had the audacity to claim I authorized this because they entered my apartment and saw my keys on the counter. Additionally, for nearly two months, the freezer in my apartment was non-functional despite my repeated maintenance requests. On one occasion while I was out of town and still waiting for them to replace the unit, the Management instructed me to remove food so they could switch it out. I explained I was away and if it was okay for them to switch out the minimal items. They assured me this was fine and that they would take care of it. Upon my return, not only did they not change my fridge, but they failed to communicate with me that they weren't able to touch my food. That's fair, but had they informed me, I very easily could have asked a friend or neighbour to come get the remaining groceries and supplements I still had in the barely cold fridge. I contacted them right away through phone, their onsite app, and text messages and not one management staff got back to me to finally come and replace my fridge. I was left without a unit for a total of almost two months. I contacted StoneMark, including their manager Evita, for weeks, but they ignored my calls, dismissed my claims, and falsely stated I approved their actions. I reached out to the owners and still nothing. Their negligence cost me thousands of dollars and immense stress. Other tenants have shared similar frustrations, noting the property's decline due to their lack of management. I'm heartbroken to pursue small claims court, but their refusal to resolve this leaves me no choice. I urge the owner to investigate StoneMark's practices to restore the property's integrity and prevent others from enduring this treatment. I'm open to discussing a fair resolution to recover all my losses but so far, all management admits to is coming in to my apartment and breaking my lease, admitting fault, yet will not cover my losses. I am unfortunately feeling the need to write this to help others and save them the stress that is now happening at Lofts by the Lake.

Love it here! So pretty living on the lake. There are very friendly neighbors and management (:…read moreGreat place to call home!

My husband and I are very happy with our experience with West Chase! We moved from Florida and…read morelooked high and low for the best, yet affordable, complexes in the area and are happy we chose West Chase! Chanda was excellent with communication from the very start, which is SUPER important. Communication is a key factor for us when making any decision. She was wonderful and prompt with the application process. After moving in, we are very satisfied with our new place! They did a great job prior to our arrival with the upkeep and maintenance of our unit. I have no idea how it looked prior, but we have no complaints! Our unit is exactly what I had hoped it would be. Modern and beautiful! Also, the convenience of our mail, trash, and vacuums/air for our vehicles is pretty nice! It's all right there. We're excited to use the pool over the summer too! And I must add, maintenance is wonderful as well! We've had a few minor requests since our move-in, but they are on top of it. I feel that this place really does value their residents in every aspect!

Moved into West Chase for a month now and I have to say it's a fantastic apartment complex. Chanda…read moreand Katie are always super fast at getting back to us and the maintenance team is super friendly. The parking is ample, the heat isolation is great, the neighborhood is quiet and the apartment is beautiful. Negative part is internet is really hard to setup, you have to use the spectrum internet they provided thru a very old software. I had to hack my printer to get the printer MAC address to connect it via wifi, it's tedious. Overall I'm glad I moved here.

This is a great apartment complex to live in. Everything is clean and well maintained. The staff…read moreis super friendly and helpful. My husband and I thoroughly enjoyed our time here. The apartments are spacious and if there is any issue that arises, it's taken care of quickly! I fully recommend.

This is one the best apartment I have live since I moved to Greenville in 2008. I got here 3 year…read moreago and the locations amazing, the facility are nice and amenities are ver new and well taking care. The staff that works here are always welcoming and helpful.

Pretty grounds, great views and really friendly staff! I…read morewould recommend this place, I just needed a little more square footage.

From the beginning of the process, all of the staff here has been phenomenal. Any service requests…read morethat we've placed have been completed the same day or within a day. Everyone in the leasing office is incredibly friendly, and the amenities are fantastic! The grounds are maintained well and it always looks beautiful here. In the aftermath of power outages from Hurricane Helene, the leasing office powered up the clubhouse with a generator so that residents could come and charge their phones/laptops, and they even provided us with food and beverages while we were there. You can tell that they genuinely care about their residents. I really love living here!

I hate to give this complex 2 stars, but I need to be honest. The highlight of living here was that…read morethe landscaping was lovely, and so was the location. Neighbors were nice! The office staff and the maintenance crew were all very friendly and helpful, however the manager Diana was very unprofessional. When I was living here, you were required to pay a $15 trash fee every month - which I do not have an issue with until the main compactor broke down, was overfilled, smelled disgusting and wasn't fixed for what seemed like forever. The photo attached is the trash container that was brought in when the main one was broken... it was very neglected by the complex. I wouldn't recommend this complex, when there are others that are better. This is just my opinion. After living here, I would not go back to apartment living. Interesting story: around 3 am in March 2022 an intoxicated driver along with some friends drifted around a corner in the complex in front of my apt, jumped the curve and missed the lamp post, and totaled almost 3 cars. He was so incredibly close to hitting my car along with so many others. His two friends took off with bags in their hands and left him behind in the car.

It's unsafe for anyone who works late or at different hours here since cars might be towed while…read moreyou sleep due to parking issues. I've been patient since the new management took over. However, after the woman at the front desk smirked and showed no concern when I brought up this issue, I had to post a warning. This has been reported by many people; you can't park after 6 p.m., so if you work late you have to park by the leasing office and walk back to your building, which is not ideal because there's inadequate lighting and no security cameras; random people roaming around. As a trauma survivor, this is triggering for me. I even spoke to someone from corporate two months ago about this, yet nothing has been done so far. So last night, I came home from a long work day and found myself with nowhere to park... This situation is affecting my mental health. I will not put my safety at risk. I selected this complex in the first place because of my safety. Nevertheless, it is of the utmost importance to them. It's impossible to call a place home if all they do is take your money and don't address your valid concerns. As a result of this ongoing issue, I am now required to pay extra for the towing company for an issue that is their responsibility. I am tired of them not seeing the severity of this issue. And yes, you bet I won't be renewing the lease. I will give my money to a place that values the safety of its residents and their concerns. The lack of empathy is what's has me concern, I do not want anyone else to go through this same thing.

Beautiful location, spacious apartments. Love the floor plan layouts. Work orders are addressed in…read morea timily manner.

I am staying at .408 Jackson and the hospitality shown by Nick and his management team has been…read moreamazing. From picking up amazon orders to having the trash picked up nightly, they have been professional and helpful at every opportunity. They grounds are impeccable, including the beautiful gym (which all items are placed exactly where they belong, daily) the community area(s) and the business center. I couldn't be happier and highly highly recommend living here.

Nick Quinn was fantastic to work with in every aspect. His responses to all (hundreds) of our…read morequestions were thorough and timely. Even after we were settled in our new place, Nick reached out to check in. We have and will continue to recommend to friends and family. Thank you guys!

I feel very lucky to have found this place. Working with Reagan & Bella made the process very…read moresmooth too. Everything is brand new, residents are friendly and the location is ideal.

Very responsive management. Very thorough screening of residents. Apartments are really nice and…read morethe amenities are great.

Trailside verdad felt like a resort living there. The amenities were incredible and everything was…read morealways kept clean! Wonderful place to live and host your guest. My favorite was the sports room. Can host your guest while enjoying some billiards and watching a sports game. Can't forget about the complimentary coffee in the sports room! Office staff was always so nice and helpful. Maintenance was always super responsive! (Very little issues) Definitely recommend Trailside you won't regret it!

I totally agree that the building is built so poorly so that I could hear every single step of a…read moredog living in the upper floor. It is kind of sucks that you have to pay for the trash pick-up service as a mandatory, which wasn't mentioned during the tour, and you need to keep in mind that your deposit will be gone out of air after checking out by replacing cooktop, which costed more than 400 dollars. Lastly, do not live in the first floor. Anyway, you will be disturbed by the upper floor residents and it is humid, dark, and no sunshine at all. Managers were friendly and responsive. Electrical car charging was good enough but these are only good things about this apartment facility.