We arrived at the hotel and we were greeted by Mitch at the front desk and I have to say he was…read moreawesome. So friendly and personable. It was probably one of the best hotel check-ins I have had in years. As for the room, it was clean, well maintained and the beds were really comfortably. The AC had the room cold (really cold), which we like for sleeping but I will say it was a little loud, but not so bad as to keep either of us awake. The bathroom was large and had a nice walk in shower. The water pressure was a little low in the shower but we were on the third (top), floor so that's to be expected. Overall a great stay and we will certainly use this hotel if we are back in the area.

The hotel casino was so nice!! A very pretty entrance lobby area. I love that one end was the hotel…read moreand down the hallway across the lobby was the casino. The room was perfect and the 'Twin Bridges' restaurant inside the casino was so delicious. 10 out of 10 on the food. The king room was spacious, so comfy and our stay was wonderful. Slept great, gambled shitty, but had a blast! Best thing about this hotel and casino was the cheap stay for a short drive to Grand, indigo, downstream and Buffalo Run! 5 casinos in 1 weekend, talk about a awesome staycation. This is the spot to stay, bc yes, indigo & downstream were almost 2x the cost vs staying at RiverBend! Stay here, you'll love it, we sure did!

Breakfast was excellent! Room was nice (even had a bathroom…read morenightlight!). Convenient to the highway. Staff was helpful and friendly. We would certainly stay here again if in the area.

Stayed overnight on a long car trip. Staff was pleasant, room was comfortable, and clean. And the…read morenext morning before departure the breakfast was yummy. Obviously you don't come here for a 5 star luxury experience, however for the price you can't get any better. No complaints.

This is concerning the hotel aspect of the Downstream Casino Resort. The rooms are really lovely!…read moreThe rooms are upscale but I think with the colors and lighting they have a relaxing homey vibe to them! They're spacious and don't look like a chain hotel, with a cookie-cutter layout and amenities. We've stayed here before and the only complaint we previously had was the lack of open restaurants (weekdays, only 2 options) and something to do besides gamble. With Joplin only 15 minutes away, you're not going to starve. Compared to other casinos/hotels, Downstream is left a bit lacking. I know this may sound weird, stating you didn't want to gamble in a casino, but this place is a convention hub. So they could add something to accommodate the variety of tastes of visitors. But the facilities are very nice!

You can improve by getting the reservation right. I stay quite often, but this time they managed to…read moreput it under my wife's name. Complete B. S. You have to wait in line for a long time to begin with. Then they make your wife come back because they screwed up. Further more I always ask for a certain room number. The last 2 times it's always taken for some reason. The ice machine on the 7th floor has been broken now for at least 2 years. It's either Bad management or the people here just don't give a crap!!!

Grest Food Very good people!…read moreWe enjoyed the first tourament and had A good time. Hotel room was nice. The only con is payouts are slim. And if your not one of the regulars Your kinda on the outside. Goodold boy network.

Not having a lizard share the bed with me at 12:45 at night would be good start on where to…read moreimprove. I checked my hotel room over twice before retrieving my things and didn't see anything. I'm not quite sure where the gnats came from but we killed five in the room yesterday evening/night. Pillows were awesome and bed was comfortable until the lizard decided to join. Bathroom and room was clean and smells pretty good when we walked inside. Not much to do aside from going to casino or swimming in the pool. Fitness room has basic things like an assortment of weights and cardio equipment.

I'm an ER doc and had a shift at Labette Health and wanted to stay up in Parsons since I live in…read moreJoplin and had back to back shift and this hotel was a great option. Very clean and little signs of damage on furniture in the room. Great hotel

We were very impressed with this hotel. The lobby was so clean and inviting and very modern. The…read moreroom (king) was extremely clean and comfortable. Plenty of room and the bed was very comfortable. Halls were clean, elevators were clean, and the breakfast area was very clean. Great assortment at breakfast. Overall, excellent stay and will definitely be back.

The location is very close to the Interstate, within 1/4 mile of the Miami exit from the turnpike…read more However, if you want to go out for a meal or do any shopping, you'll have to drive some distance. The local WalMart Supercenter, for example, is about a ten-minute drive away, on the other side of town. It's worth the trip, though, as Miami has a rather quaint downtown area. The online reservations site for IHG represented this hotel as being pet-friendly. That is wrong, this location does not accept pets other than service animals. That issue aside, the staff was friendly and accommodating, and our room was very clean and comfortable. TV had good channel selection, not the limited list you often get in a hotel. We had a Keurig in our room, the first time I have ever seen that, and it's so much easier than the usual hotel single-cup coffee makers, this is a very nice touch. I noted another reviewer had an issue with the pool; it was closed when we stayed here. The breakfast was very good, about as good as you'll get in this business model where everything is self-serve. Pre-made omelets were tasty and tender, and there was a good selection of cereals, juices, pastries, and a one-minute pancake machine that actually makes good pancakes. Great biscuits. The coffee here was pretty good, too. The only real issue we had was the water pressure being so low in our second-floor room that it was difficult to rinse off all the soap after bathing and shampooing. That may be a room-by-room issue, for all I know. But that only loses one star.

There was hair on the beds, Alot of uncleaned sheets and stains and no silverware…read more. Staff are nice but the place needs help..

This is a review of the spectacular Christmas light display, happening now until New Year's. I…read moreread about this event in the Tulsa World and since we were running over to Grand that same day and Pine Lodge is literally a mile away from our destination, we decided to check it out. We went right at dusk, but I think if it had been truly dark, we could have seen the resort from miles away. ALL. THE. LIGHTS. (And, other decorations.) We were surprised by the amount of holiday cheer that was put up. Lots of inflatables (some quite unique). If you're in the area, I would certainly check it out. There's a donation box at the end if you're impressed.

My stay at Pine Lodge Resort, was peaceful and relaxing. Booking a room online was quick and so…read moreeasy! Location became an issue for me! The lady on the phone talked to me while I was meandering around the area in my truck on a dark road. Thank goodness!! She was so accommodating! For example: the number of nights I wanted to stay. Minimum is two nights. I was allowed to stay one. After I was assigned to one cabin, she allowed me to stay in a different cabin. Pulling up to park at my assigned cabin my headlights showed 3 deer!! Another times, I saw them from the balcony, several more deer. In fact, they seemed within an arm's reach. The balcony was clean with a covered table, hot tub and a means to charcoal meats. The grill utensils hung along the guard rails. Once inside, it appeared very clean. Every possible amenity was available (except robes or q-tips). Fireplace, cut wood, lighter, microwave, fold out couch, mini fridge, window unit, coffee maker, pots, pans, dishes, table and 2 chairs, tv, wifi, ceiling fan, towels (request extra if using the hot tub), shampoo, conditioner and body soap. Of course, a large cozy bed! The hot tub is small. My best guess would be that they can accommodate 4 small bodies max. Great jets and very hot water! The showers are so clean and sparkly! The shampoo, conditioner and body soap hang on the wall. All have a very mild scent. It was a perfect get away for me.

I've stayed at this location once a week on average for about a year due to my work schedule. Grove…read moreis lucky to have this quality of hotel, especially the Best Western chain. They definitely aren't all as good as this one. It's a tad outdated, and it still has rooms with doors to the outside, which I hate. And they stink because people smoke right outside them. But the other rooms are all fine. Especially the king suite! Those are very nice. The best part about this location is the full hot breakfast and the cookies they put out! Bacon, ham, sausage, eggs, biscuits & gravy, waffles! It's really nice. Staff have always been super nice to me too. I'll stay here many more times to come.

Juanita, the breakfast lady, was so kind & helpful to everyone!! She is certainly a treasure! Give…read morethe young lady a raise! Sandy behind the check in counter was also very kind!

Called a day in advance to cancel my reservation due to trip changes but yet this shady business is…read moredenying that I called and talked to the front desk lady and still charged me $124.42 as a no show charge Do NOT stay here I been fighting with them for 3 weeks and they refuse to refund me. This hotel owner is a shady thief I'll be contacting corporate to let them know what kind of business is being ran here and cancelling my Wyndham rewards account after 10 years of being with them due to this experience

Ended up staying here last minute after a terrible experience at Blue Bluff Resort. Great service,…read moreclean and friendly. Highly recommended in Grove!

Wow, 53 years of travel to all 50 states, 80 countries, and all seven continents, and this is the…read moreFIRST AND ONLY time I've ever checked into a hotel and had to wait for 10 minutes for the clerk to end their personal phone call before they could check me in. Needless to say, this experience did NOT start off well. Even worse, the room smelled awful, as if it hadn't been cleaned very well or as if housekeeping was covering up the smells of a previous customer who used the room as their own personal smoking or vaping den. Like a lingering ghost, the smells wafted about and permeated every cubic inch of that room, even disturbing my sleep. At least the shower was excellent with tremendous water pressure. But the experience was pretty overwhelming.

This is the best Holiday Inn Express I've ever stayed at. The entire staff is so incredibly…read morefriendly and helpful and they got us checked in quickly late at night. They remembered us each time they saw us, even our room number. We needed an accessible room and they didn't have one available the first night, but they made sure we got into one the next morning. The breakfast is good and there is plenty of it. The rooms were really clean as well. The hotel is conveniently located near the Walmart (the largest store in town) and several food options as well.