Standard Wells Fargo location, in the downtown Auburn area. The parking lot can be a bit awkward…read more(don't drive the wrong way), but it's manageable. The employees are always cheerful, and teller transactions are quick and painless. And that's that!

If you are looking for a mortgage, keep looking. When you have paid your mortage, the bank refuses…read moreto release the lien. If you are trying to sell your property, this will block any sale until the problem is resolved. Good luck getting anyone to talk to you or return your calls.

This is by far the WORST credit union I have dealt with. I got a car loan with them and it was the…read moreworst mistake I could have done. My interest rate is good but if you need any assistance well I'm just say take that L and let them have it's been nothing but BS with them since I been out of work do to a major surgery. They tell you they have assistance but nobody ever qualify for them to help. They do what they want not what is by the law. If you want a credit union that has horrible customer service and people that get in their feelings like your busy is there busy then this is the place for you. RUN AWAY from any and everything someone offer you from these people. WORST CREDIT UNION EVER!!!!!!!!!!

I love this place, best bank/ credit union I've ever had.read more

Went in to start a new account. There were three employees and no customers and they wouldn't help…read moreus. Oh well, plenty of other banks in Auburn.

This bank branch is the absolute worst. I went in to the lobby to sign-up for a credit card and was…read moretold that they couldn't help my unless I had an appointment. And the next one available was in three hours. The bank had three employees and only one was busy. So I walked out and won't go back again. In addition, I will close both my Chase Savings and Checking accounts. I really don't want to do business with a bank where I need an appointment to walk into the lobby. I always thought that banks were supposed to be of service to people. Well, not this one. It's very poorly run and unprofessional. It's just too bad that the lowest rating is 1-star, they didn't even deserve that! Bye Chase...!!!

Auburn Bank does not give you the ability to pay your mortgage online…read more Because I do not have an account with Auburn bank, I am forced to pay with a paper check for my mortgage. Go on their website. Look for any kind of log in to a mortgage account. You wont find it. I have to call a physical number and person to ask questions about my mortgage. GET IN 2020, AUBURN BANK. They told me "to remedy the problem, you need to open an Auburn bank account. Please. GET AN ONLINE MORTGAGE PAYMENT OPTION, AUBURN BANK.

I'm a college student at auburn and they made it really easy to open an account. All the employees…read moreI interact with have gone above and beyond. Great location and bank!

Marc Foutch is one of the worst tellers I've had to deal with. After waiting in line for 30…read moreminutes, because he's terribly slow, I get to the counter and he asks me to get into the back of the line so he can assist the people who came in after me first. I told him no, and that I needed to get back to my job .He huffed and had an attitude while completed my transactions, which took about an additional 20 minutes. Another teller was getting my change order together and kept telling me the math was wrong and they weren't getting the numbers I had... so I had to pull out my calculator and punch in the numbers while he watched until he finally understood what I needed. If I didn't have to use this bank for my job, I would close the accounts. I hate going to this bank

Horrible service! And, how can you be about your community when you have people towed for parking…read morein an empty parking lot while patronizing local businesses? Watched this happen on a holiday. Definitely find another bank!!!

I wanted to brag on an employee I met here yesterday. I needed to set up a student checking account…read moreand had never done this on my own before. Courtney was very nice, friendly and we had a great time chatting while she set up my account. She explained everything to me in great detail and made sure i knew what was going on since this was my first checking account! Most of the time you don't meet such great employees. Thanks for being so exceptional, Courtney!

This "shout out" goes to loan consultant Dalton Cox, at the Thomason Drive branch. From day one he…read morehas been AMAZING. He must've learned from the best, as his father is also one. He has been readily available to ask questions, and basically hold my hand throughout my home buying experience. Even though I'm on a limited budget and not purchasing an expensive home (like most around Auburn/Opelika) he treats me like I'm his only client. In an area where some realtors are eager to help until finding I can't go beyond $155,000, Dalton Cox treats me like royalty. He's awesome!!! Trustmark Bank is fortunate to have him!!