I went there for a consultation 10 days after serious leg surgery on April 13th. Arrived alone in…read morean ambulance (single expat mom in Brussels, immobilised in bed after accident). The consutlations secretariat informed the ambulance staff I should be take to x-rays first. After the ambulance staff left and x-rays were taken, I asked the x-ray technician for help to get to the consultations building. She refused to help me saying I should walk to the reception. Refused even after I told her I do not feel safe to walk. Obviously, I fell in the corridor. Was put in a wheelchair and pushed in a waiting room where I was left unattended. I heard the lab technician who had refused to help me say she had told me to wait for someone and I left on my own. I said it was not true. After I was again left alone for a while and called desperately the consultations sercice, the same female lab technician came back and whispered into my ear that I do not only have a leg issue, I also have a problem with my head. She refused repeatedly to give me her name (no name tags on staff). I called the hospital mediator today and he said I should not have gone alone for a checkup and should have brought my own wheelchair if I cannot walk. I said it is the first time I am in such a mobility impared situation and did not know. That perhaps they should have warned me I need my own means of mobility in the hospital. He said supermarkets don't warn customers either that they do not provide wheelchairs. I hang up and here I am, writing this review. I shall try to write a formal letter of complaint to the hospital. Would just like an assurance that they review this incident and take measures so that this never happens to anyone else. And an apology perhaps.