Ordered a case from them, received confirmation of order with delivery date, requested delivery a…read moreday later than informed, received confirmation of new day, THEN NOTHING APPEARS ON THAT DAY ! Spoke to them and promised an immediate update of tracking and a return call, NO CALL BACK ! I then called them back and told I would get a call and in the conversation they mentioned their suppliers name! Still awaiting a call from them decided to call their supplier who told me that they had not received an order from them and the case was not in stock, I called Rimmers back informing them that they had no record of an order at their suppliers, also informing them that they had no stock to send out. In business a companies worth is how it responds to a problem ! For myself my inconvenience of waiting around for a full day of my life and my wife having to make alternative arrangements to get to and from work means nothing to Rimmers, I suggested and requested they order from my normal suppliers of musical instruments themselves seeing as they had my money for a week but they refused and only made a refund, do yourself a favour and order musical instruments and all accessories from https://www.thomann.de/gb/index.html where I have never had any problems over many orders and now ordered what Rimmers couldnt supply after taking my money, I fell into this trap as Rimmers were £8 cheaper NEVER AGAIN