Again wish I didn't have to leave one star! Posted a review and was asked to call the 800 number. Well that does nothing called Monday and was told I would receive a call from the regional manager - it's now Friday and have never received a call - no surprise! They can care less about what goes on in this pharmacy- just awful! read more

Every week I get an advertisement in the mail from Rite Aid with what I think could be some really good deals. I drink bourbon and when you find a good deal on a bourbon you should get it...like I said = weekly ad + deals on bourbon = Mike is happy. But the problem is that I don't have a Rite Aid that is generally convenient for me, but we were out getting a late night ice cream to help with the recent heat and most places around here roll up their sidewalks close to 10 PM. Rite Aid does too, but we got there right before closing and my wife got the double scoop she craved and cured the heat. While we were there I picked up something else I needed, but ventured over to the alcohol section with a LOT of choices on bourbon...yeah...! I saw one that was a peanut butter whiskey (this is not bourbon folks) but I thought it was interesting and might pick some up for my wife. We'll see, but in either case the staff was nice. I got my Rite Aid "card" by just registering my phone number with them and can use it in the future. The ice cream was a fond memory for my wife from her childhood so that along with finding a future location for a deal plus friendly staff was a good find. I saw the other reviews, discarded the Yelpers with the one or two only negative reviews as per usual. Not a bad place, but took it to the fourth star for my experience last night. read more

Rite Aid - a sign for a free ice cream - Drugstores Near Me - Canyon Country, California

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This location has gone downhill dramatically over the last year or so. Very poor customer service and care. Takes hours or even days to fill prescriptions and the wait in line has been getting worse every time I go there. Rite Aid has been my families go to for the last 20 years or so and I think that is coming to an end. read more

This is for the pharmacy. I recently had an issue with cvs in Target. Called here for help and problem resolved in less than 24 hours. I've switched over. Staff is so friendly and helpful! read more

Pharmacy staff = FANTASTIC and the lines are short for pharmacy. A refreshing change from CVS. I only wish Rite Aid has a drive-thru and is open 24/7. The front store line for Rite Aid retail seems to go as fast CVS; however, a secondary cashier is more likely to be available at CVS. My favorite part has to do with a particular Pinot they carry: Greg Norman Estates Pinot Noir, Santa Barbara County 2016. Easy going representation of a Pinot Noir. GlugGlug. Glug.Glug. Glug. Like soda. Kudos on the buyer in charge of this location! read more

Rite Aid - Greg Norman Estates Pinot Noir, Santa Barbara County 2016. Easy going representation of a Pinot Noir. Glug. Glug. Glug. Like soda. - Drugstores Near Me - Canyon Country, California

This place has horrible service the cashier in the front kept following me make it seem like I'm going to rob them or something make me feel very uncomfortable as I grab a water and go pay for it i then ask the cashier if I can get a scoop of ice cream . He then tells me yeah you could get a scoop. And he said I'll pick the flavor tho . I laugh thinking he wasn't serious about it When I went to go ask for the flavor I say can I get vanilla he said no you can just have chocolate I said what do you mean no I payed for this he said with an attitude uhhh fine gave me it and told me to not eat it until I left the store. the amount of decency and disrespect this man had I will never be returning to this rite aid ever read more

The 2 stars I isn't for the ice cream right Rite Aid still has the great Thrifts Ice Cream. The 2 stars are because they are never open. They never have the flavors you want when they are open. It is really a disappointment. There are just to many other places to go now for good ice cream. They really need to do better! read more

We'll me and my wife just move down the street from this Rite aid we've been going to cvs for years. And this place is much more helpful and greets you with a smile. If you want to get in and out of there ask for Evan he is very helpful and knows we're everything is. Ì highly recommend this store and Evan if you want to have a successful experience. read more

Ann in the pharmacy seemed very irritated with her job. She acted as if she couldn't see me standing in line, waiting for assistance. Then she proceeded to project her horrific attitude on me. I refuse to entertain people like her, clearly miserable with their own life and trying to make everyone else as miserable as she is. read more

I paid for a prescription and called to confirm they would hold it until 5/27 and it was put back on the shelf 5/24. This is the last straw for me. This pharmacy is trash. Every single prescription I've needed this month has had an issue and it's not because the drug is back ordered. I don't know what is going on with this pharmacy but it is ridiculous. THANKFULLY Vons is in the same plaza and is in network with my insurance. Bye, Rite-Aid I'll see you and your miserable employees never. read more

I really like this RiteAid... they have a pretty decent selection of Fine Wines and a helpful staff. I've got to know Kenny over the last couple years living in the area and he's a stand-up guy and usually has a funny joke. I've also had good experiences with the pharmacy in the back with both the pharmacist in charge and the pharmacy techs. Had a couple of vaccinations done and issue with my insurance, which they got corrected by going the extra mile. It feels good to be able to get to know people locally in your community and have them care about you as a patient/customer and look out for you and your family's best interests... read more

I've been coming to this pharmacy for years! Just tonight I had an awful experience with a so called VIVIAN who states she is assistant manager. She was very unpleasant with her customer service! I purchased two items as I picked up some prescriptions with a nice lady Flor. Unfortunately when I got home I realized one of my items I had purchased was not in the bag, mind you when Flor was scanning items she dropped one and I was speaking to the pharmacist so I didn't even see what she dropped or if she picked it up. I am pregnant with two little ones so all mommies know how it is going to places with kids, we just want to leave quickly. As I left the store I made sure to put all my items in my passenger seat and then I got home only to realize I'm missing one item so I called the store and asked Flor if maybe the item she dropped was my item I was missing and she stated it was medication she dropped and not one of the purchased items and that she put it in the bag. She then said they would have to check the camera and placed me on hold. When returning to the phone she stated her assistant manager Vivian said it was okay for me to go tonight or tomorrow to get my item since it wasn't a big purchase. I then asked for her name and assistant managers name again and we hung up. As a customer I thought that was great customer service. Until then UNPLEASANT VIVIAN called back to tell me they had looked for the item and it wasn't there and unfortunately there's nothing they can do. I was very upset because why tell me you will go ahead and give me the item and then call me back and take it back? I've worked in many different places to know you don't EVER do this to a customer. It's very unprofessional to say you will make customer happy and then take it back! I'm very upset because she did this. It just doesn't sit right with me so I told her I will go tomorrow and they can show me the camera because I don't trust her! Honestly it wasn't a big deal to me until she called me back with her flimsy clap backs! Just so unprofessional! read more

My husband just left the pharmacy 10mins ago. He just can't stop telling me how nice the pharmacist is. He is very kind. He gave us free medicine for our child bcz he doesn't have full amount of it and he kept apologizing for that. I totally recommend this pharmacy. read more

Unprofessional staff and management! Was treated like a criminal for not knowing their store policies. Instead of approaching me directly a staff member whispered to the cashier and then the cashier calls the manager and then the manager calls me out of the line, rings me up only then to talk to me with disrespect about breaking their store policy. I wouldn't recommend anyone to shop at this store they lack customer service skills. read more

The girl at the check out today was was a Royal you know what. The computer was acting up first would not let her sign on then would not take my card she told me to re insert it which I did. It still did not work so I swiped it. She scolded me and said I needed to insert it. I told her it was not working. She looked at me like I was the biggest idiot. Said you need to wait until the systems ready. Really I said you told me each time to re insert it and it did. She looked at me again like I was supposed to know when even though she told me to do it twice. Well finally it worked. She rolled her eyes and gave me the receipt. Did not say one more word to me. Great customer service rite aid!! Not coming back unless I have no choice read more

I LOVE this Rite Aid. Words I'd never thought I'd say let alone type down. The staff is always welcoming but, I have to single out the manager Tony (I hope I'm spelling his name right). What a breath of fresh air in what I've seen in any other stores since the pandemic. Not only does Tony makes me feel valued as a customer but, valued as a person. Always welcoming and helpful with anything and everything I need for the day. Can't have enough great things to say about this individual! Thanks for everything Tony! read more

It's Sunday and my child is very sick... this Rite Aid only has one person working... I need to get my baby's medicine and they don't have it ready because they don't have enough staff on the weekend. I was at urgent care over an hour ago and the doctor sent it in as soon as my child was diagnosed. This is SO unacceptable. Rite aid... get your $hit together!!! read more

It's my neighborhood Thrifty's. I don't care if the sign says Rite Aid. Usually has what you need, if you don't mind paying a little more for the convenience. What they do have is the best ice cream. Thrifty's Ice Cream is so good. Love that stuff. Oh, and Kenny is the shit. read more

Very poor customer service to lazy to do things for the customer and not help the customer the right way. The place needs new management they look and act like Zombies. Sue read more

The store is great, but overpriced. Sometimes here are too long lines. Good things are the selection and great staff. Also spacious parking and convenient place to get. The store is nice and clean, pleasant location! read more

Great stop for last minute items. It's like a smaller Target minus the clothing. It has alcohol, ice cream, hardware, a pharmacy etc. Lines are rarely long and service is acceptable. The only downside is everything is considerably over priced. I guess you pay for the convenience. read more

If I could do a ZERO STAR I would. I'm really upset about my shopping experience at rite aid. I get that everyone is going crazy with this coronavirus pandemic,but there's absolutely no reason to be mean or say mean comments outloud when you're an employee there. As a customer I felt completely HARRASED, i mean from the moment i walked in there i was being eyed on every aisle I would walk through, I was there shopping for a couple things and I grabbed 2 small clorox bottles and an older lady (employee) came up to me telling me "you will only be able to purchase 1 not 2." I appreciate the heads up but why are you telling me this when I'm still shopping,if that's a rule then I respect it but I believe the cashier in the job could've told me as well. I felt there was no need for her to follow me thru every aisle to tell me this. Another thing,I asked when they would finish stocking up and their response was "idk when we get there" I asked for a specific item and the lady said " ohhh idk when we will get there" mind you I had been waiting for awhile. Just browsing thru the aisles,when a customer came and said he had seen this lady walkout with 2 of the products I'd been waiting for...I then decide to ask again,but seemed like I kept getting the run around. I have a family member with a compromised immune system so this is something I truly needed,it wasn't that I was being a hoarder because I only wanted 1. Anyways I walk around another aisle and I hear 2 employees saying to each other "I'm done being nice,I'm over this" really?! How unprofessional to say this outloud as an employee! Then the lights went off inside the store around 5:15pm,it was pitch black and one employee walked thru the aisle I was in and shouted "omg I been waiting for this!" Then looked at me and said "if it doesnt go back on in a couple mins you're gonna have to leave" yes I agree with that but the way she said it was so rude,just the tone in her voice!! I'm definitely making my voice be heard because this is my local rite aid and I've been going there for years and neve felt so MISTREATED and HARRASED. Also as I was checking out in the self check out 2 female employees kept going back and forth in the middle of the aisles and staring at me check out. I truly felt like o was being stared up and down and harassed as if I was stealing.it was just traumatic experience. I of course took this to corporate as well. Such a terrible experience,I'm more upset about how even employees are acting. read more

Today I went in to pick up my prescription given to me for treatment for MISCARRIAGE. This is obviously a very sensitive time for myself and my fiancé and what we experienced is honestly the last thing we needed. The "doctor" was called for approval of my prescription and upon arrival he proceeded to give us this judgmental look and said, "oh this is to terminate a pregnancy..." I cannot comprehend how a MEDICAL PROFESSIONAL can be so insensitive when the prescription bottle he was reading clearly states this is for TREATMENT OF MISCARRIAGE. Believe me, if my baby hadn't passed away in my womb I would not have been there to pick up this medication. I am truly disgusted by the lack of customer service and insensitivity by the staff and encourage EVERYONE to go to another pharmacy - one that knows how to treat their customers with respect. read more

Worst customer service they assumed I was stealing!! I had a return but I also had a prescriptions to pick up as well so when I walked in, I went straight to the back to pick them up and proceeded to the front in order to process my return. The cashier was like I saw you I saw you walk to the back of the store and I was like ok yeah I did walk to the back of the store to pick up my prescription what's the problem? Well you should have told me when you walked in the door that you had a return...WTF Who walks into a store and announces to everyone in there, "Hey everyone attention all cashiers I have a return..... " ?!? After that .....I am changing pharmacies (which is horrible there as well) and will never set foot in there again.... Seems to be the only place to go to encounter nice people is Starbucks and maybe that is because the people they hire to work behind the counters are not bitter old dinosaurs. read more

Always long lines and slow service. No sense of urgency. Opens too late for a drug store.

I have been coming here for years, I will not go anywhere else but here. Best pharmacy in the Santa Clarita Valley. Everyone that works there is so nice even when I have a bad attitude and a bad day, they are still sweet as pie to me. The pharmacist always takes the time to talk to me and always make sure I leave with a smile. read more

Worst customer service they assume I was stealing!! I went to the cashier with the products and cash on hand after being followed all over the place read more

This Rite Aid is a pleasure to frequent, everyone that works there is pleasant and helpful. I feel for them when they have to deal with snively ingrate customers. The pharmacy is also a pleasure to go to. read more

Love this Rite Aid... simply for their ice cream. I could eat it every day and still manage to feel great about myself. Have not really ventured much throughout the store other then to the ice cream section. My family and I love it and will continue to come back just for that. Oh.. and it doesn't hurt either that they have friendly and courteous staff on hand to help when needed. read more

Tried to call the pharmacy at 7:00pm but no one answered. The website said the hours are until 10:00pm. Arrived at 9:30 and the pharmacy was closed so can't get my prescription. Not cool. read more

Need more employees working here, understaffed , have people working here that don't know what there doing, the cashier said I would have to wait 10-15min for help for ice cream.... Forget it read more

Been going there since it was a Thrifty's. Sign changed but not much else. For 20 years as soon as they see me coming, what I assume must be actors posing as customers besiege the sole open cash register and I am stuck waiting forever. Eventually, the checkout girl notices there are 10 people in line and gets on the PA to request back up. I usually make the wrong choice and end up in the slowest line regardless of which one I choose. But the employees are nice folks. But like someone else said: convenience has its price. If you don't feel like roaming the vastness of the new Death Star Von's and just need a twelve pack or some Chapstick, it's worth a stop. read more

Came in to get my daughter's prescription. First time here and they registered me so quickly. I got details on how to use my daughter's meds. They were great! Answered all my questions with a smile on their faces. Plus, really clean and organized. read more

Waited for ever to get an ice cream person to their station, when they finally get there they look bitter and annoyed, why work at a place where you dislike? Terrible customer service. read more

Great deal on beer and booze. Alright make up variety. Staff is nice but they tend to be under staffed... Not the employees fault. They have lots of sales on seasonal stuff. Seems to be nicely stalked and never out of what I'm looking for. read more

Little out dated interior, but has everything that Rite aid should. I do find that some things are not as stocked up as they should be. I usually come in for the weekly sale items, and stock up. Very convenient location, great customer service, fast lines. read more

I gave this one STAR for the (pharmacy only)....The rest of the store I have not one complaint. I've been going here since the early 80's, when it was Thriftys. Due to a change in my medical insurance, this is the closest pharmacy to get my prescriptions filled. But I'll be traveling out of my way from now on.. I went in last week to pick up my medication, I was told for the 4th time in the past few months, that it CAN NOT be filled because "THEY DONT HAVE it"...Are you kidding me ?? It's like going to Starbucks and being told they are out of coffee. read more

My fav pharmacy personnel in all Santa Clarita! Very sweet, personable & helpful. They take their time and help you find what ever you need over the counter. Very good advice, that has avoided me a trip to the doctors. They are all good people, especially Abe. Big thanks to them! read more

I have two words for anyone deciding to grab some ice cream from this place, STAY AWAY!!! Well, tonight I decided to take my two nieces here for some ice cream and I must say I had the worse customer service experience from cashier number 55567386. It seems as if he brought in his personal problems to work and decided that I should be the one he would take it out on. After being served our ice cream my niece wanted a spoon, but there wasn't any in the cup. We then asked cashier number 55567386 politely for a spoon he snapped and said there's some in the cup. Hello??? If there was spoons in the cup we wouldn't have asked you for one duhhhhhhhhh. Anyhow, this disgusting pig gave us a spoon and then as we were walking away from the counter he decided to let out a loud burp.... Not only was his action unprofessional, but also nasty. I will never ever shop at this Rite Aid again. read more

Every time I go here I remember why I keep saying I need to find a new pharmacy. There was a line of people waiting to pick up their prescriptions, and the pharmacist was on the phone. She had no intention of helping any of us, stayed on the phone and when I finally asked her if she was on a personal call she said no and got off the phone. Then she told me no one had called in the prescription for me. I told her she was wrong, they called it in 45 minutes earlier. I told her to check again and she did, told me it would be 1/2 hour to fill a basic prescription for antibiotics! I told her I'd wait - actually took her about 10 minutes total. If you can find another place, do it! read more