Long review - but so was our experience. Excellent in the end!
We sincerely hope Tommy H. has proven to be a valuable asset to the Ritchey Auto Family because for us, he most certainly has, to say the very least! Kenny was our salesman. He was phenomenal and very hardworking - always prompt communicating with us back and forth via text/calls. I believe Michael H. was our finance man- he was very kind and patient with us while staying well past closing hours to assist.
Previous to this, we had a bad situation on our hands from this particular location ( previous management/ or owners ). Our patience was tested for nearly 17 months as we bounced around in 9 different loaner vehicles while dealing with old management, while we diligently paid on a truck we could not use at times. We were in and out of the service department. We dealt with Mark and Bruce who we want to say - we loved those guys and cannot thank them enough! No one wants to be sitting in the service department but the two of them always made sure our experience was top notch. We highly recommend them! Nonetheless, we were eventually forced to reach out to Mr. Larry K. For other issues. He touched base with us, immediately! He put us in contact with Tommy H. and, the customer service, willingness, and dedication to help us was all uphill from there.
While we would have liked to pay a little less on the new truck we were promised over a year ago ( who doesn't - but they are priced fairly already especially considering the low mileage vehicles they offer ) at the end of the day we left with a truck that truly exceeded our exceptions and most importantly, they did deliver on their word ( actually, they delivered on someone else's word and this showed us a lot about the Ritchey Auto name ). They made sure we drove away in something else as stated, something safe, and they did this very quickly once Larry Tommy and Kenny stepped in. Tommy, we would like to personally thank you - your emails and correspondence were lightening fast. We never waited more than 30 minutes for a response from you. That is quality customer care! We appreciate you!
Ritchey Auto Family - Please look forward to serving those that we share our experience with because we will most definitely be sending customers your way. We cannot thank everyone we've mention above, enough! If you need a quality low mileage vehicle - go see these guys! You won't be disappointed and don't be afraid of any credit issues you may have. We all fall on tough times - Ritchey Autos in Port Orange gets it done! read more