In 2007, I was her patient for 3 days in Ingalls hospital in Harvey being treated for pneumonia. On…read morethe 3rd day, when she was releasing me, she asked me how long had I been taking heroin. She said they found opiates in my last urine sample. Really? I didn't do drugs before, then, or after. NEVER. Then when I went to her for a follow-up, she had a waiting room full of patients. I waited at least 2 hours before going into a room and had another long wait. When she FINALLY came in, she said she remembered me from having the drugs in my system. That's the very last time I saw her. Hope she rots in hell.

She has been my Physician for 30 years! She has saved me from two serious accidents that I have…read more She is an excellent doctor very detailed and experienced in geriatric care! I recommend her to anyone looking for good general doctors, she definitely gets to the bottom of whatever your problem may be. Although I please ask that you have patience with her she speaks a foreign language and it may appear or sound aggressive, but trust me it's not! She has genuine care for her patients and will see you through good health! I am currently 66 years of age and have seeing her since 1988! Check her out if you are looking for good general doctor's care! Alma O.

I only wish we had found Dr. O'Shea-Wilk sooner. She was compassionate, thorough and made sure all…read moreour issues were addressed. Her assistant Judy was also excellent. Our first visit was excellent. I will definitely recommend her to friends and family.

I've had several online appointments with Dr. Snead and I have never waited more than a few…read moreminutes. This is far easier than going out to an in person appointment. Thanks Dr. Snead, see you in a few months!

Terrible service!!! My appointment was at 2pm and I had to wait 2 HOURS to even get called back!…read moreIt's 5pm and I am still here waiting to receive my paper work so I can leave. A doctor's appointment should NOT take 3+ hours. This is RIDICULOUS and it is like this every time I come here. Dr. Snead needs to stop overbooking herself. The office supposedly closes at 3 today. Why am I still here? I dont recommend this place to anyone.

The Doctor is fine, but his staff is absolutely the most incompetent people I have ever dealt with…read more They do not know how to file insurance, they are rude, interrupting and grossly under trained. Issue #1: They LOST the photo copy of my insurance card, which is a Military ID. That is actually a felony under new Federal ID laws. Instead of calling me and explaining what happened, they billed me for the entire visit. Then while my insurance was paying them, they attempted to put my bill into collections. Issue #2: No one ever picks up the phone. I have literally sat there while it rang for over 3 minutes. I have the phone records to prove it. Issue #3: Unprofessional over the phone. Would not let me get a word in edge wise to explain the situation. In short: Avoid this office and the headache that comes with it. I am seriously contemplating filing formal complaints against them.

The staff have gotten better since the review above (that was in 2010). The doctor has an MBA and…read morehe works to run his office as an efficient business. This means that you will usually only be in the waiting room for a few moments, you will spend less than 5 minutes in an exam room and then you will see the doctor. It also means that he will not ask a lot of extra questions. If you have questions, write them down and be ready to rattle them off. He will be thoughtful and complete in answering any questions that you bring, but he is working hard to spend only 5-10 minutes with you, so if you don't raise a concern or ask a question, he will not probe to see if anything else is going on. If you are a good advocate for yourself, he is a skillful and knowledgeable doctor.

This is a terrible place for health care. It is impossible to call them directly. You have to go…read morethrough several operators, who can never get a nurse or doctor to respond, so they leave messages. Calls that are supposed to be returned in 2 hours are never returned. You cannot get a doctor; instead, it is all NPs, which can be fine, but they are overworked and do not return calls. I had a UTI, and after 4 calls, I finally got someone to schedule a urine test, which I did on a Monday. The receptionist said the results would be in later that day, and I would get a call. No call Tuesday, so I called 3 times and got nowhere. I was told my results were at the front desk. They were not. I called 4 times on Wednesday, and several hours later received a call with a nurse with a nasty attitude, who told me my results were not in yet--3 days for a urine test? She was rude and condescending, and didn't care that I had been given incorrect information over and over. She said the results would be in today, but I'm not holding my breath. A month ago I went in for my annual Medicare checkup and they took 6 vials of blood and did all sorts of test--all good--but no one ever reached out to tell me the test results, so I had no idea if I needed to make another appointment or not. Their communication skills are abominable! I am returning to my old GP because Oak Street Health is just terrible.

I have been going toOak Street health for the last 2 to 3 years. more change of doctors than I had…read more quality pure service is below average. The response time is below average. They do not have a good bedside manner and most of the time you're talking to a than a doctor very unhappy with the quality of service. I've called times about one issue never get called back. My wife has had such terrible service and I'm just not the type of person to give anybody a negative review but before you schedule an appointment with Oak Street search other options because that option is not good for you senior citizen and I believe in my heart that they take advantage of all senior so this is my observation you could have your own, but I would never go back there personally and my wife won't either