Absolutely terrible experience. I would not recommend Rise Movers.
They arrived 90 minutes late, and when they finally showed up, they were driving a rented truck and weren't wearing any Rise Movers uniforms or branded clothing. It did not give the impression of a professional moving company.
The second mover spent much of the day saying his leg was hurting and couldn't lift anything heavy. Even though everything was packed, organized, and there was elevator access, it still took four hours just to load my apartment.
To make matters worse, management kept calling the movers during the last hour of the move, which only seemed to frustrate them and disrupt the job.
I raised all of these concerns with management, but they still insisted I pay the full amount. They strongly pushed for payment by cash or e-transfer, and my credit card was charged without my authorization. The entire experience left me feeling completely taken advantage of.
They also damaged my tables and scuffed my walls. I submitted a damage claim through their website, and five days later I still hadn't received any response.
Another thing I found concerning was the company's Google reviews. Many of the positive reviews appear to come from accounts that have only ever posted a single review. I can't say whether those reviews are genuine, but I encourage anyone considering this company to look through the reviewer profiles themselves before relying on the overall rating.
Overall, the experience felt disorganized and unprofessional--from the late arrival, rented truck, lack of company uniforms, inexperienced-looking movers, property damage, poor communication, questionable billing practices, and complete lack of follow-up after submitting a damage claim.
Moving is stressful enough without having to worry about all of this. I won't be using Rise Movers again. read more
