DO NOT WASTE YOUR MONEY !! HIGH RISK OF PARADOXICAL HYPERTRICHOSIS!!!!!!…read more
I wish I could give Renova zero stars. I've been a customer for over five years, spending thousands of dollars on full-body laser hair removal, full-body touch-ups, and multiple 3-section packages. Instead of solving my hair growth issues, these treatments have caused an even worse problem.
After the first few sessions, I noticed the hair on my face and neck growing thicker, darker, and coarser, while the rest of my body responded fine. Each time I voiced my concerns, I was told it must be a hormonal issue and advised to continue with more treatments. So, I did--spending more money on countless sessions, doctor visits and blood work, only to watch the hair on my face and neck grow back thicker and darker than before. Sure enough, there is nothing medically wrong with me (thank god!!) and I have been misled and lied to by this place.
It wasn't until recently that a technician finally admitted the truth: in areas with minimal hair growth, laser hair removal can cause paradoxical hypertrichosis--the exact issue I've been experiencing. But by then, the damage was done. My facial hair is now thick, dark, and patchy, leaving me feeling self-conscious, depressed, and hopeless.
After years of treatments that only made the problem worse, I demanded a refund. Instead of taking responsibility for their error, the owner flatly refused. They offered a few "free sessions," but this is completely useless--more treatments cannot fix what has already been done. The follicles have been stimulated, and the damage is irreversible.
Not only have I wasted thousands of dollars on these treatments, but now I must spend even more on corrective procedures like electrolysis to try and undo the damage caused by Renova. These additional treatments will likely cost me far more than I've already spent, and I'm left with a significant financial burden.
Renova's treatment of my concerns has been disgraceful. They took my money, ignored my repeated complaints, and now I'm left to deal with the consequences. If you're considering laser hair removal here, be warned: they don't prioritize your well-being. Once they have your money, they don't care about the results.
Before purchasing any sessions or packages, save yourself the heartbreak and do your research. Even if they tell you about the risks of paradoxical hypertrichosis, ask yourself: Do you want to trust a clinic that treats its customers with this level of disregard? I know of at least four other people who've experienced the same issue at this location--this could easily happen to you or someone you care about.
Renova has ruined my appearance, my confidence, and my finances. The owner's (Dr. Naghavi) refusal to issue a refund is further proof that they don't care about their clients. Don't make the same mistake I did. There are plenty of other places that will actually listen to your concerns and deliver safe, effective results. Renova is not one of them.
