Simply the worst place you could bring your RV. They are not qualified to work on many engines and transmissions (certainly not Cummins or Allison). So forget about having them fix minor engine, transmission, steering, brakes, chaises, alignment, etc. issues. Simple maintenance on these complex rigs maybe within their ability. I wouldn't take anything to these people. Find a truck dealer to handle the drive train. For things inside your rig's cabin, you'd be better off driving it to a camp ground with a visiting repair person. When they inspect things, they always find something wrong, even if they have to break your RV to find it. This last visit, they extended a tear on some heat shielding during the inspection. One time they tried to charge me to repair a hatch that they left open on a prior repair. Another time they lost a part of a cabinet they needed to open to make a repair. Another time they lied to me about a tire replacement stating that the model tire I needed was no longer made. It was in fact the most common Goodyear truck tire. After these initial issues, I only took my rig there if it was something easy to fix in the rig cabin. Unfortunately they were the closest to my old home. This last visit I needed a pipe fixed. I say needed because it was the main drain on the sink and I was going to be driving for a few days to a week. Not complex. I asked for a few estimates and asked them to inspect for any problems since I was moving from NJ to Texas. Anyway, after weeks, they finished. I was running out of time. So I went to pick it up. They wouldn't release my RV to me without me signing off. Well I had to go, so I signed. MISTAKE! I was charged for work they didn't do. I was charged for work that failed. I was charged for estimates. Some of their repairs damaged other items in the RV. They lost parts to the RV. They were unable to install windshield wipers. I had to do it hen I got on the road. I was charged for work that was faked and have since been done correctly in Texas. I was misled as to the hourly rate. Nice. I complained to Risco and the credit card company. Despite the fact that they lied to me and coerced me to sign off, that was the weapon they used to make me pay. They offered to repair the issues if I bring the rig back. I'm 1500 miles away and it would cost over $1000 in fuel and 4 days to go back and have more of their their shoddy workmanship fail again. NOTE: They have moved Allaire Rd. It's the same bad service at a new location. read more

Like most who have had an experience with RISCO, I too am dissatisfied with the results. I had an issues with one of my A/C zones. Prior to coming in I replaced my 5 button Dometic CCC key pad, all of the connectors in the network, Zone one and zone 3 control boards, PM on the Aqua Hot (as it is part of the Heat on the HVAC), all new Chassis and house batteries (6 total) this was to resolve any 12 volt issues, 110 breaker for zone 2 to make sure 110 power was good. I also gave them a write up of all the work I had done in troubleshooting so they would have a place to start. They charged me $639.00 for troubleshooting all of the issue I had replaced. They also provided me a laundry list of parts I needed including all of the ones I just mentioned. After careful checking and discussion I discovered the work suggested was horribly inflated and I questioned the honesty of the person making the suggestions. Additionally, they wanted $1400.00 for an engine oil change...I paid $535.00 with Camping World and they did the generator as well. They wanted 5 hours of labor at $177.00/hr to replace a controller that was just 4 screws...I replaced Zone 1 and Zone 3 at 15 minutes each. I expressed my concern over this gouging and was given a lecture on my not so tactful approach. Beware of this company, asked questions and do not prepay, as I had done, they will gouge you as well. read more

I never would've heard of Risco if the sales manager from North Trail RV didn't recommend them for body work. Unfortunately my experience is the same or worse than anyone has written already. They have no scruples whatsoever when it comes to charging a customer for even the smallest of requests. Now I know they're in business, I'm in business, but they wouldn't know what the words "customer satisfaction" or "professionalism" or "courtesy" meant if it came up and bludgeoned them in the face. For example, they charged me $49.50 to do a "battery check" as I was having problems with my house batteries. This was for 30 minutes of work. Acceptable? Okay, I'll give them that one. But I was told that most dealers, expecting to the sale of quite expensive batteries would do the battery check gratis. I notice that near the passenger seat a piece of trim was loose. Of course I asked them to check it and repair it. This review would've taken all of about 10 seconds. Instead I got charged for another half-hour to evaluate a loose piece of trim. Was it repaired, did they apply some adhesive, a new screw, nope. How about this one? I noticed a small quarter size diameter opening when my rear slide was deployed. I asked them to check it. This apparently took 60 minutes and they charged me $100. Are you kidding me?! The slide takes all of 20 seconds to deploy and an additional 1 to 2 minutes to walk around and see the problem which was a lack of weather-stripping. An hour? This is just one example of the egregious approach they take when they have possession of your vehicle and they know based on all of the problems you've already had with them that once they deliver it to you; you will NEVER RETURN. So they take every opportunity to gouge the customer for everything he's got. After all, if you don't pay you don't get your vehicle. Echoing others, steer clear if you don't want to be ripped off. read more

Wow, I find the review posted above me to be hilarious and ridiculous at the same time. I went to call to schedule my rig for spring maintenance and found the above review totally incorrect. I usually do not write reviews but I think after finding the above review about Risco who I was so satisfied with the service I received, they deserved an honest genuine review of what I experienced with them. I feel that there work is on par with perfect and they know what they are doing. I have nothing but good things to say about the repair team at Risco RV. They addressed all of my rv's needs with professionalism and courtesy. They pointed out issues found as well as potential problem areas and address each one. It was so refreshing to hear such honesty from a repair shop. I was given tricks of the trade for everyday use of my rig. The little I learned will save me hundreds. I feel that there labor rate is fair and in line with other repair shops. I have found that Risco actually looked at my rig and found potential problems rather than just "let them go". It was pleasing to me that they took the time and actually looked at the entire rig rather than just what my concerns were. I believe that they save me thousands of dollars in the long run. If you want an honest, reliable place to have your rig serviced this is the place to go! Much Thanks to the Risco Team ! read more

I took my RV to get the brakes fixed at this place and after paying over $2,900 and the brakes failed 12 days later! When I took my RV in, I explained that I would be on tour for a few months and needed the brakes to be fixed because I'd be driving 15,000 miles across the country and back. less than 2 weeks after the "fixed" the brakes, I was stuck in Fargo, ND in -2degree weather with no brakes. I had to hook an external air compressor up to my air tank for the brakes and fill it that way! We had to cancel several shows on our tour because we had no brakes. After calling the owner for WEEKS with no response, my husband finally called him and he called me back. I was told that his mechanics looked over my brakes system thoroughly and that another part must have broken afterward. He said that, if I brought it in to be looked at, I would be charged for the labor if it wasn't something they fixed. Well when I first brought the RV to them, I told them to check THE ENTIRE BRAKE SYSTEM! When I got the total of the bill, I was actually thinking it was a tiny bit less than I expected. A person who worked there told me not to say that when I came in to pay and pick up because they would charge me more next time! I even had a band on Atlantic send the mechanics some free CDs and shirts after learning that they were fans. The owner still screwed me over. Not only will I NEVER go there again, I will NEVER recommend this place to anyone. Do yourself a favor and go to a regular mechanic or a Camping World. This was, by far, my worst experience with any mechanic. read more