WAY TO GO ANTHONY!!!! I have been a customer of Riptide car wash on Hillwood Boulevard for a long time. In fact, I was a customer of Miles car wash prior to that. There have been a few exceptional employees over those years, but they have a new one now!! I've recently met Anthony a team member at Riptide on Hillwood Boulevard Boulevard. Anthony is typically at the gates when you come in and does a great job talking to all of the customers. When I say talking, I don't mean just saying "Hi, thanks for coming in" I mean really talking and engaging. You might think well he's just goofing off.... You would be dead wrong about that. Anthony is the type of person that makes you happy to go to a business. He smiles, he jokes, he laughs, he makes you think like you're the only person in the universe, which is a rare quality in this day and time. Every time I drive my white 440 into Riptide I always hope that Anthony is working because I know I will be smiling by the time I get to the wash tunnel .....probably laughing. Keep up the great work Mr. Anthony, What you do not only makes customers happy you BUILD their business. You are a marketing tool that they may or may not even be aware of. So bosses if you're listening, take care of Anthony because he takes care of you. Thank you for listening. read more

Car wash is good, but watch out with the memberships. I'm from out of state so I bought a one month membership because I was going to be around for a few weeks. Before I left I went in for one more wash, ask the attendant about cancelling, she took my info said she'd take care of it, came back and told me it was done. It was cancelled, for one month, but then charges started showing up on my card again and I'm challenging the charges, but it's impossible to reach anyone at this location and the online links say I don't have a membership. WTH? read more

Unauthorized charges. These people are thieves. DO NOT GO HERE! I went in for a single car wash and they signed me up for a monthly subscription without my knowledge or consent. The staff at this location say the y "don't have a refund button" and the contact form through their website is useless. The staff even gave me a fake phone number. Give me my money back you frauds! read more

Not gonna lie for a monthly pay car wash I really didn't expect a lot but every time I pull through this place the employees are smiling. They're super friendly. They have great attention to detail. I haven't even tried the detail service yet, but I'm really thinking about making an appointment today. I was going through and as I'm going through I realized I had some trash on the back of my truck, the guy says don't worry about it. He gets the trash out for me no problems no issues way above and beyond customer service. read more

i have had nothing but positive experiences here. The staff is very friendly, and the automated car wash is thorough. The best part is the vacuum and cleaning stations at the end of the wash. Great vacs, places to wash your rubber mats, lots of cleaning cloths to use to spiff up the interior. I drive away in a super clean car every time. read more

I cannot recommend this location enough! All the stars! Great, helpful staff and everything you can possibly need to clean your car. The General Manager, Jason, is amazing and so incredibly helpful. If you haven't been there or tried it out yet - you're missing out!! read more

I really like this car wash a lot however, the service people could do a lot better. They don't rinse off my car or use the brush on it, but it depends if it's a friend of theirs they will make me wait a long time while they really do a lot of the pre-work. It's a bummer to go through the drive-through when you have a nice car and you know that all that dirt and grime on your car is just having soap thrown on it and you're driving straight through till it dries off. I really feel like the owner probably would not approve of that would be my guess? Because of all the really nice equipment here she has put in here. They really need to get better about spraying off the cars before going through the drive-through. They're very good at it with the location by Mallory station the one off of Bakers Bridge is not so good with that Other than that, the towels are always clean and the vacuums work fabulously and they take care by putting trash cans in front of the curbs so that customers don't run their bumpers read more

SCAM ALERT!! Terrible customer service. Was told if I bought the 29.00 wash the next month would be free. After the month was over I got a 49.99 charge on my card. Went in and asked about it and they said they don't do returns but they gave me the next month for free and canceled my card. Went back to get a $17 car wash a few months laterand was told I get the next month for free. I looked at her and said with no reoccurring fees? She promised that would not happen again. Well, the month came to the end and sure enough a $50 was charged to my card. I went in and they did cancel my subscription. Howeve, she promised me I would get a refund this time. I've been waiting three weeks to get my money back. I have been in there three times to ask about it and all they say "we're working on it". What a rip off, I wouldn't recommend them to anyone. Car wash is not that good anyways. read more

Do not patronize this business! I canceled when they completed their complete overhaul. I continue to be charged reoccurring payments from this business after canceling my subscription. This is credit card fraud. The people who are supposed to help you will continue to sign new patrons up for a recurring service they did not request, as they are paid a commission. Stay as far away from this business as possible. This car wash used to be Miles. Under previous management it was a reputable company. The company also now employs license plate reader technology. They sell that data and broker it to other companies. read more

I have absolutely loved this carwash experience. When some issues arose recently with my account, the team immediately rallied to help rectify the issues and were so helpful and happy to not only make things right, they went out of their way to provide exceptional customer service and support IMMEDIATELY! The staff and management here are second to none. Every time I pull in I'm greeted with smiles and kindness. The facilities are the best. I love coming each week for the total CAR WASH experience. They provide all the materials you need to keep your car in pristine condition. Thank you so much to the friendly and awesome team at Riptide!! read more

I rarely write reviews but after my experience with Jason, the new mgr. at the Hillwood Blvd location I knew I should. Without my knowledge or approval, I was signed up for the $25 per month membership. When I discovered this, I contacted my card company and had the charges stopped. I also contacted Riptide and got a call back from Jason. I was impressed that he immediately offered to make things right. Jason apologized and offered me significantly more in gift cards than had been charged to my credit card. Jason didn't have to do anything but did the right thing! read more

Car got washed on the trip through. Dryer was weak and had to wipe the car down ourselves. Tire rims never really got clean go through the car wash had to do them ourselves. read more

Totally got scammed by this car wash. I was told specifically that when I signed up for their membership special that it would only be $17 a month forever. Can't beat that! I signed up and just went about my life. Turns out that was a complete lie and when I rechecked my membership, I had been getting charged THIRTY DOLLARS instead. You cannot lie to your customers and get away with it. read more

SCAM ALERT! I got a car wash at RipTide Car Wash on Royal Oaks Blvd two month ago and discovered two $29.99 charges on my credit card. I've called and emailed multiple times with no response. It's a shame because the car wash was decent and I would have returned. It is absolutely incredible that a company would believe that they could get away this kind of scam. I will continue to fight to get my money back, will never do business with them again, and will share this experience with my community. What a frustrating disappointment! read more

Miles came highly recommended and I can see why! This place offers quick service, a variety of packages, great detail work, friendly atmosphere, is super clean and lastly, let's you tip on a credit card. Haha. You can run your car through the wash and vacuum it yourself or have them do it all for you. The abundance of options caters to all needs. I needed to get my boyfriends car detailed and Hector did an amazing job - he is meticulous! The car is so shiny and I was really happy I added the leather conditioning, it actually made a difference! Honestly, the experience here made me really happy. Josh was very informative and his personable attitude was the cherry on top! We will be bringing our vehicles here from here on out! read more

Riptide car wash - SO SHINY! - Car Wash Near Me - Nashville, Tennessee

It's okay- but it's not the best wash n roll car wash in town. When I'm getting a wash n roll, I expect to have towels and vacuums available. At Miles auto spa, towels are only available for a monthly membership. I came in because there was some serious bird poop on my car- the wash n roll didn't get all of it, and without a towel to wipe it, I'll just have to hope I can get it taken care of the next time I get a car wash, which probably won't be here. The vacuums are free but there are some parking places that are totally missing a vacuum (and it's not labeled) so that can be frustrating as well. Nothing drastically wrong, but I just wasn't impressed. read more

DISHONEST......Charged my credit card for a membership that I did not sign up for. Then refused to reverse the UNAUTHORIZED CHARGE. I see this has happened to many other people. DO NOT GO HERE!!! read more

They signed my boyfriend up for a $60 per month membership without his consent. If they keep this up they've got a lawsuit on their hands. Despicable. read more

Previously an excellent place to get your car wash, but in recent months, they've added a person at the entrance to the automatic wash. Who now accosts you with various deals and becomes angry or upset at you when you're not interested and you just want a car wash after several years of good service I will not be returning to miles for my car wash. read more

Never previously had an issue with this car wash; although, never really was blown away, per se. Today I tried to get my car washed here and looked to ensure they were open. Google advertises that they're open until 6. To my surprise, I arrive at 4 and there are cones blocking the lanes where you select a wash and pay. I had seen reviews from people complaining that they tend to close earlier than they're supposed to, and I rolled my eyes as one does and thought "that won't happen to me". Until it literally just did. This is unacceptable. Annoyed that I wasted time and gas driving here but it led me to a better car wash down the road. Silver lining! read more

DO NOT GO TO THIS CAR WASH IN FRANKLIN!!! I cancelled my membership last June and they continued to charge me after I went by in person to cancel 5 times! They won't return calls and won't cancel my membership which now I've paid hundreds of dollars! The manager just quit so now I have to start over...The customer service is terrible so DON'T sign up! read more

Have been going here for 4 years and now that they added an angry lady at the front who tries to upcharge you I will not go back. She was very short and this position is not needed, everyone is capable of reading what is on the touch screen and choosing which car wash they would like. If you are the owners it would be smarter to cut cost by eliminating her position versus having her try to upsell customers (which won't work) and make customers irritated and leave. read more

FRAUD ALERT! The Mallory Station RipTide car wash in Franklin, TN has an employee who is meeting customers at the point of sale and intentionally signing them up for a monthly service (the price is also obscenely high for the poor quality of the wash). I was informed by a separate employee at the location that they have had MULTIPLE people have the same complaint. Suctomer service does not care about the fraudulent activity and will do nothing about it. The car wash damaged my rear window lip spoiler on top of the garbage "wash". This place is a dumpster fire. read more

My car was scratched here October 15th (being guided into the car wash) and the way it was handled was very unprofessional. I have a monthly membership and get my car washed multiple times a week and have never had any issues, so this was extremely off putting. The attendant filled out a report and told me they would get back to me in 3-5 days after they review footage, I then asked for contact information incase no one got back to me. She responded by saying "well I can't just give out my bosses phone number" meanwhile, I didn't ask for a phone number. Just contact information, could be an email or a business number. I've reached out via email with no response and have yet to hear back from the original report that was filled out. Very upset about the way this was handled, I understand accidents happen but I think this situation could have been handled very differently. Still waiting on someone to contact me to even address the situation. read more

I used this car wash a single time, for one car wash. A month later I am being charged $59.99 on a recurring basis for their most expensive unlimited car wash package - that I never signed up for! This is a scam that they run on unsuspecting patrons. It forced me to report fraud, cancel my card, and waste my time dealing with their scam BS. read more

Terrible car wash for the money. $30 and my car needs a thorough washing. Dirt still under the door handles, along the back bumper. I only came through because I have been in a bird drop zone. read more

I got the second best car wash for 24.00. No one did the tires like stated it was just a car wash like any other place. The detail bucket they give you all the towels were wet. The cleaner and winded were so watered down might as well have been water only. The vacuum was ok but it only has the wide mouth vacuum. Been to other places that have the narrow vacuum and the wide ones at each station. Also no car mat cleaner. Yes my car got cleaned but for 24.00 no thanks wont go back glad I didn't get the monthly membership. read more

Another story like in the other unfortunate reviews... when I drove up to pay for the car wash ($9.99 is what I always pay) there were two employees who took my credit card and unbeknownst to me, charged me $59.99.(which I now find out is a club membership for unlimited washes for the month.) Two weeks later, I go back and they offer me the Club membership for $9.99 which I accepted and agreed that if I didn't want a club membership that they would begin to start charging me $59.99 per month. My full intention was to cancel this by May 23. Well, I get my credit card statement and find all these charges on my account and customer service didn't call me back after two tries. So I go to the Hillwood location and the receptionist says she doesn't have the authority to refund the charges. Customer service finally calls me and they say I can only get credit for car washes, not a refund for the charges I never approved. I say we should report them to the Better Business Bureau because this is happening so often according to the terrible reviews they are getting. read more

Just purchased a $12 car wash at this location only to find out that that doesn't include my car being dried off, no towels available unless you sign up for a membership, or you could pay somebody in additional $8 to dry your car off withe towel. Pretty bogus considering there's a car wash with more amenities and features right down the street that's also 10 to 20% cheaper. Left a huge scratch along my black car as well, overall pretty bogus. read more

Riptide car wash - Car Wash Near Me - Nashville, Tennessee

Miles Auto Spa was amazing. The only professional car wash in town where you can get hand dry hand wax and hand wheel polish. The new ownership sucks! No hand dry, hand was or hand tire and wheel shine. Yes I have the deluxe package...Car came out dirty, wet and damaged with filthy wheels. Rip Tide SUCKS! Total waste of money now, You ruined a good thing. I will be going back to White Bridge for proper service. read more

My car was damaged, and the back windshield wiper was ripped off/sticking sideways/broken. Use at your own risk, because my Mercedes now needs a new back windshield wiper for a $16 car wash. The owner/manager didn't seem to care one bit. read more

Riptide car wash - Car Wash Near Me - Nashville, Tennessee

I had this place rated as a one star... but today they have restarted the place and wow!!! Super great!

WOW! Best car details ever. Got the M5 plus seats and the car looks brand new. So grateful for your customer service and impeccable attention to details. Ask for Zack when you come in. read more

Miles Auto Spa on Hillwood did a horrible job detailing my car. Their "ultimate" package charged me $225 for what they called "every crack and crevice" and "as close to brand new as possible". I was told this process takes 3.5hrs to 4hrs which makes sense even for my small BMW. My appt was 3:00. They close at 7:00. I left work early to get there at 2:50. The car sat there until 4:00 while the guy ate lunch. I went to get a bite to eat and returned at 5:50 only to be told it was almost done. Horrible job! I could eat lunch from the crumbs next to the seat. He almost forgot the tire shine and rolled it back in for a "quick swipe". It was a rush job and not worth the $225. The manager made no apologies and seemed agitated when I asked about time spent. Overpriced and Mediocre service! read more

I joined the one of the monthly plans and go almost daily. Very good equipment and great personal service! Everything very clean.

The payment screen went down, they didn't answer the phone, were slow to react. Allowed 10 cars to pass ours while fixing and didn't offer as much as a sorry. Woman bringing cars into wash is the slowest human I've ever seen. What a trash heap this place is, champion car wash down the road is cheaper, faster and offer free towels read more

My car was disgusting and coated with tree sap before and nasty from all the rain we have gotten. They did an excellent job with scrubbing and washing off my car before. Well worth it. read more

great car wash with new machinery and plenty of extras for members, i take my 4runner here with all my gadgets and always leave satisfied