They would definitely get a 5* thanks to Mrs. Alejandra - Hygieniest (she was the only reason my…read morewife and I kept going since we moved to McAllen). We been patients of them since 2017 and never had issues with them but after Access Dental acquired them, the service has go down the drain (they would get a 0* for this). It is a living hell dealing with the multiple appointment cancellations without notice. Unfortunately thats the reason of my review and why my wife and I decided to change dental providers.

They closed the clinic and didn't leave another Dr. Meanwhile there closed. And I got a root canal…read more that they didn't kill the nerve. It wasn't done right

Awesome work! The staff are super nice and helpful. I have a huge fear of going to the dentist and…read morethey always make me feel at ease.

Dr. Franks' office makes going to the dentist something to look forward to. My insurance allows me…read moreto have my teeth cleaned twice each year, so I try to take advantage of that yearly as often as I can. If not only for the excellent dental cleaning, the staff is both friendly and professional and I always leave with a (much cleaner) smile! I sometimes forget I'm at a dentist's office and think I might have stumbled into a spa as I always get a warm wax hand-dip (followed by a hand massage after the cleaning), music to listen to via headphones, and sunglasses so the light doesn't hurt my eyes during the cleaning. I have never had a bad experience here and have had all my dental needs met at Dr. Franks' office. I highly recommend anyone looking for a new dentist or looking for a dentist for the first time to visit Dr. Franks and his staff for a warm and professional welcome!

This dental clinic is very well organized & good. I just had my cleaning done by hygienist, Karen,…read moreand she was terrific- very pleasant and professional. Dr. Burton pulled a tooth about a year ago and did a new implant. His bedside manner in pulling the tooth was over the top good. My wife and I highly recommend this dental office and staff!

Charged me $780 to pull one tooth and clean. Never even polished teeth. Referred by Aetna Medicare,…read morebut it didn't cover hardy anything

After deliberating over where to go I chose this dental office. Went in today for consultation and…read morecleaning. I felt so comfortable and everyone was so nice! Great service from John, the dental hygenist, and great consult from Dr. Morales, everything was explained so easily and makes me feel great coming in for my next appointment. I do have dental work that needs to be done, and there are different options for payment. I'm very happy I came here, great service, great people!

If you're scared of the dentist, this is the place to come. I remember my first visit here a couple…read moreof years ago. I remember saying to Dr Montalvo, "my mouth is a mess". I needed caps and fillings. Today I am cavity free and my mouth is great! Dr. Montalvo and Yuri are awesome! He made sure I wasn't in any kind of pain at all during the procedure, he told me exactly what he was gonna do before he did it. "A little pressure here, you're gonna feel a little pinch,you're gonna feel a little cold, I'm just gonna polish it". He made me feel calm by letting me know what to expect every step of the way. That makes a big difference! Pain-free, stress-free, cavity-free! I would totally recommend this place. Especially if you've had bad experiences in the past somewhere else and you're scared of the dentist. Thank you Dr. Montalvo and Yuri! You guys rock!

This is an exceptional dentistry practice. The office is clean and inviting, and all of the staff…read moreI have encountered are very friendly. Kudos to Linda, my dental hygienist. She gives a gentle yet thorough cleaning. I highly recommend Valley Family Dentistry.

The first thing that came to mind when I discovered a large hole in my tooth was a man twirling a…read moresign along the frontage road for a new dentistry place that opened up. Brident. I called the corporate office by mistake, but the people there were more than willing to set me up with an appointment straight away. I received a confirmation phone call early the next morning for the appointment. Customer care to this point was satisfactory. Upon arriving at the office for my first visit, I was warmly greeted and aided through the registration process as a new patient. The crew was very attentive. A comprehensive briefing took place after x-rays and a general oral exam which associated no discomfort. The hole in my tooth was to be drilled and filled, followed by a thorough cleaning. Dr. Rabata suggested a short list of issues to be addressed in a professional and courteous manner. The initial injection of local anesthesia was not at all painful and neither was the remainder of the procedure. Everything was done in a short amount of time and I look forward to visiting Brident soon for a follow-up.

Not sure why they make appointment times at all.....they are not punctual in the least. Second…read moretime visiting this year for a cleaning and waiting in excess of an hour past appointment time before ever being seen. Based on others reviews, this is a standard issue at this company. I will be looking for another dentist in my dental network, I don't recommend Brident.

Dr Ramos and her staff are pleasant and very professional. I've been going to this dentist office…read moresince Dr Burkholder retired and I am so glad I stayed on. They offer a great yearly savings plan too.

Great staff, friendly and thorough cleaning. They will suggest alternatives to the treatment…read moreneeded and not over sell you on the cosmetics parts of the fillings.

do not go to this place unless you have lots of patience for waiting! 2 or more hours of waiting is…read moreridiculous. why do they feel their time is more valuable than ours?? something needs to change or they will keep losing patients for this reason just like they lost me. either their schedulers need to be better informed or the drs.' conviction to respect their clients' time should change.

This place is awful . I used to go here when I was 15 until 25. 10 years of my life ruined and…read moreneglected by the staff of this office . They would get you numb. Leave you there to rot, forget about you because they were triple and quadruple booked . They would neglect the service they were doing , and do a half done job. Drs would diagnose fillings for nothing, and do large fillings in place . I saw drs because they would pass you around like mashed potatoes during thanksgiving dinner . One dr would diagnose , one dr would numb and forget about you , and one dr would do the filling . Some of the hygienists would leave tartar behind . Just use the prophy angle to smooth it all out and polish your teeth . My teeth are now jacked up because of them . The filling had major overhang !! My whole family no longer goes there. I am seriously upset about my experience with them . When I was younger I didn't know better , but now I am aware . It makes me cry to realize I had no other choice and was taken advantage of .

I have always been afraid of the dentist. Each time dreading the inevitable appointment. I have…read moreto say, though, after seeing Dr. Burkholder, my dentistry fears have majorly decreased and I am now inspired to treat my teeth with more care (and even floss daily)! Dr. Burkholder is caring and informative and the best part is, you can really tell he is passionate about the work he does. I learned more about my teeth in one visit than in a lifetime with other dentists. In addition, his office is welcoming and peaceful and the dental hygienists are kind and warm. I would recommend anyone to go see him. He is the real deal!

I've been going to Dr. Burkholder for over 20 years and I am always happy with my treatment. I…read morenever feel any pain and his procedures are quick. The lobby feels more like a cozy living room than a waiting room, not that I've ever waited more than 2 minutes. The staff is always happy and the office seems very organized.