I'll edit my review once my issues have been addressed by the school and hopefully resolved.
I have been trying to start my classes at Rio Salado online since December.
I've submitted all required documents on the to do list.
The first issue was with my RSC high school form, aka my transcripts.
Since I got my GED I thought it would be easier to submit than high school transcripts.
(I also attended GED classes at a Rio Salado location)
There was an option to send either a photo or scan of my transcripts, and I have a copy of my official GED transcripts. Well of course, I was then told it was not accepted. Then why did it allow me to submit it this way? I'm honestly baffled by that particular instance still.
I ended up paying a whopping $10 to send them directly to the admissions department from the AZ Department of Eduction building.
Didn't know a piece of paper would cost so much, when my fiancé's transcripts are either free or like $2 to send by mail.
Those were the last thing they needed to process my financial aid and were received January 4th.
At this point I was told by the financial aid office (eventually, after calling several times and getting different or no answers to my questions) that I managed to submit everything within the "priority" period that ended January 7th.
Meaning everything should have been processed within 4 weeks from then.
Much to my surprise I got a new notification, with an email and a new required document pop up on January 9th. Apparently there was conflicting information on my FAFSA compared to my DEP verification form.
The email informed me that while I had my parents listed as divorced on my FAFSA, my DEP form listed them both.
Wish I could look at the form again, but I'm pretty sure I wouldn't have put them both on it unless A. It directly asked me to or B. There was space to put both and nothing said that I should only put one on there, or only put what is on my FAFSA.
I could be wrong there, but I know I wouldn't have put that info there unless something made it unclear that I should not, or that anything saying I shouldn't was easy to overlook/worded poorly.
Regardless, I submitted this too and it was received today.
I decided to reach out via live chat on the Maricopa website to ask how this might affect my financial aid processing time.
I expected maybe a day or two from today my financial aid would be done processing, since it's been processing for weeks now.
I was very surprised to read the opposite.
Instead, it seems this additional document has reset my processing time.
This statement really confuses me and honestly there's just no excuse for this.
Now I've been told as of today it will take 7-10 business days to even look at this document, and then another 7 to process my financial aid.
How is this even possible?
My fiancé had similar issues while registering for ASU online, however they didn't arbitrarily reset his processing time when he submitted new documents.
Because of that he's already in classes, when we applied for each of these colleges at the same time.
He did have to send a complaint to the AZ Department of Education though, I might have to as well at this point.
I've already sent a complaint to Rio outlining this issue.
I probably won't be able to start classes until mid or late February.
It should not take this long to look at some documents and complete this process, especially considering colleges with a larger admission rate are able to complete the same process faster. read more