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    Rio Rancho Propane

    5.0 (3 reviews)
    Closed 9:00 am - 5:00 pm

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    Propane

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    8 months ago

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    Amerigas

    Amerigas

    (10 reviews)

    I am extremely disappointed with the level of customer service I have received. The early…read moretermination fee, tank pickup fee, and driver fee are excessive and unreasonable, especially given the circumstances that led to my decision to discontinue service. The overall experience has been frustrating and has not met reasonable customer service expectations. Based on this experience, I would not feel comfortable recommending AmeriGas to others.

    I'm surprised this company has two stars. If I could give none, I would. Perhaps they were okay in…read morethe past, but my impression is they've had a full-on corporate collapse and loss of staffing, and they are no longer able to function in any meaningful way. They mis-invoice, and it can't be fixed. They promise remediation that never happens. They make service appointments that they don't show up for (and then often bill you for). Do not consider this as your propane company anywhere in the USA, much less in NM. There are many other, better, options. And my heart goes out to the customer service reps in the Philippines -- I assume they are paid lousy, and they are given absolutely no power or knowledge about how to actually fix problems. It's hard to not get enraged at them because they are the only people AmeriGas make it possible to talk to. Someone, like the AG, needs to sue this company. They provide a fundamental service that makes it a public-interest utility -- people have to have heat. AmeriGas corporate officers -- re-set your organization and your ethics.

    U-Haul Moving & Storage at Eubank

    U-Haul Moving & Storage at Eubank

    (16 reviews)

    Eastside

    Do not come to this location. I suggest the location near Montgomery and San Mateo. I have been…read moremultiple times for propane refill. It is either they are out of propane, not working, there is no one who is certified to operate, or someone is at lunch and I should give the person 30 mins. Poor customer service. This has been going on for a couple years now. Where is the manager? Who oversees this location?

    I just wanted to get a propane refill for my bbq... I went there and stood in a line of 4 people…read morewith no acknowledgement, with one very young worker busy, the other, a bit older, was kind of just chilling, helped one customer, didn't do much. After 25 minutes of waiting, I finally made it to the front of the line: both workers got on their phones, ignoring me more. So 30 minutes in, the older gent asked if he could help, so I told him I just wanted a propane refill. He told me to put my tank on the scale outside by their refill station & he'd be right there. I did. I waited. And waited. And waited some more. I went back inside after 20 more minutes and the older gent was nowhere to be seen, the younger guy running back and forth. I went back to my vehicle and waited. Another 10 minutes passed. I went back inside but NO ONE WAS THERE!!! I could have robbed the place. Seriously. On my way back out, the younger gent ran past & asked what was up, so I told him I was waiting for a propane refill. He said he wasn't qualified to do refills but the other guy would be back soon. WHAT?!?! He left? Knowing how refills work, I even hooked up my tank at their station, just needed a key to unlock it. Another 10 minutes passed. The original 'gent' finally showed up and came over, looked at my tank, said he couldn't refill it, it was too old, then walked back inside (it's two years old). No apologies, just RUDE behavior and a lot of wasted time. My money was no good at this location... it was chump change I guess. No big contract, no sale. I'd rate them a -1 if I could. Over 1 hour of my time wasted for a 5 minute job. Nope. Don't go to this place. 26 Sept 2025 p.s. Home Depot rents & sells much of the same stuff for cheaper.

    Rio Rancho Propane - propane - Updated May 2026

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