Incredibly rude front desk person (x 2), one year later…read more
I stepped in to ask for a quote on an older van. I had researched rebuild costs, shipped with strong warranties. Around 2,400.$ from 3 national remanufacturers with a good reputation. And it is generally agreed in US user groups for this model install costs are between $800-1200.
There was a man casually seated while another, standing, was engaged in friendly banter that lasted some minutes. From my seat when the service man was alone and the asked how he could help me, I explained I needed a rebuild trans quote, labor and materials, and the cite the year, make and model of the vehicle along with the specific trans model #.
After some minutes at his PC monitor, his head rises from his monitor gaze, he looks at me, and says "$7200".
Knowing that 2,400. is the base fee I wonder how, what is less than a days labor, can create an added sum of $4,800. Understanding there are a few variables, such as different supplier, core charges..but little else..I am utterly surprised. I then reply cooly that the rebuilt trans generally (shipped) is around $2,400.
He then says "So you can replace the transmission" without pause, and with full confidence in his voice and words.
I reply calmly "Thank-you", then walk to the shop actually in front on DP Road, where i have had prior small repairs done. matter-of-fact owner.
I then reexplain my needs, providing the same detailed information as before. The owner says he will text me a quote, which I receive within 15 minutes. Detailed materials, labor, total cost and warranty.
$5,800.
Please do not forget the other shops in town who are competitive and care if they offend or alienate possible customers, without provocation. These guys are hustlers and swindlers.
Napa, RPM, Immaculate Auto, Hermans, LA Auto, Expert Auto Solutions, Preventech - try them if in need..spend your money where you wont be thieved and overcharged, while contemptuous of your being.
*Note.
Ran into a friend after writing this, and shared my experience. He had been overcharged, and upsold on uneccesary services there he said, and would never return. And he has lived here for decades. And after speaking with another shop, in business 40 years, he conspicuously omitted Auto Doc for any projects.