I had an amazing experience with the instructor Sheila. she was so fantastic, very patient and helpful with everything i struggled with. i'm writing this the day after passing my road test, and that speaks for itself. Thank you so much Sheila! read more

The staff is courteous and amazing and i was able to get an appointment when it was convenient for me. They come highly recommended and i would have no problem referral them! read more

The 5 hours pre-licensing course was much more interesting that what I was expecting. Ive learned a lot and it went fast. I also had a prep test driving lesson with Franck and he was great. He made me feel confident. read more

A rims driving instructor purposely tried to cause a head on collision on rt 28 and potentially kill someone. His disregard for safety is highly alarming. I can't imagine someone allowing their child to be in a car with him and is clearly in no position to be teaching driving. He was a man 50-60 yrs old in silver Prius. read more

I scheduled a 5 her class for my nephew this past December. He was able to complete his class and reported had a very good experience. We cannot thank Suzanne enough for going above and beyond to help my nephew out with troubleshooting with a paperwork issue. I definitely recommend this school as it shows that the business is committed to assist you as needed. Thanks again Suzanne! Almando. read more

Be warned. I experienced either unreliable or hostile behavior from certain RIMS personnel. Simply trying to make contact with a live person and obtain preliminary information about availability and scheduling of driving lessons proved perplexingly difficult. I can't speak to any of their actual services. Before and up to the afternoon of 5/17/23, RIMS' automated message said inquiries would receive a response within 24 hours. That was not my experience. RIMS set an expectation and reacted in a hostile manner when I voiced concern a week later. On 5/10/23 I submitted the online request. The morning of 5/12/23 I sent a polite follow-up email and left a polite voice message. On 5/15/23 I had trouble porting my cell phone number to a new carrier and politely informed RIMS the morning of 5/16/23 via email and included an alt number. Just before 4PM that day I received an unsigned email from RIMS stating someone named Tara would call me either that day or the day after (5/16 or 5/17). It did not specify that the call would come well after close of business, which would have been helpful to know since how else would a prospective customer who knows next to nothing about this business know to expect that? I sent a thank you email the next morning. Just before 5PM (because their published closing time is 5PM) on 5/17/23 I emailed and called again saying I was honestly concerned by this point that I had not received that call after a week of trying to make contact, notifying them about my phone issues and giving an alt number earlier in the week and being told I would receive a call that didn't come by the close of business the day they stated, and to please be transparent with me if they don't have openings in their schedule at this time. Instead of acknowledging that they had twice set expectations re responsiveness and didn't meet them nor communicate clearly, Suzanne Rimington lashed out disrespectfully in 3 separate emails, by which point I felt it was prudent from a safety standpoint to let her know I'm a licensed attorney and her behavior was unprofessional and disrespectful. Her first multi-email rant went as follows: 04:55:27 PM: "Tara works 3 jobs . She will call you when she can. We are extremely busy ." At 4:56 PM: "Of course you are more than welcome to seek other options ." And at 4:59 PM: "And by the way , she did call you on Monday when she had time but your number didn't work". Some at RIMS do not appear to understand or value basic professionalism, credibility, reliability, or respectfulness. If only someone from RIMS had instead told me earlier the call could come AFTER business hours or emailed a brief, courteous acknowledgement this afternoon about needing a given amount of additional time to call or to explain how far out they were booked or whatever - since they apparently have the time to send multiple inappropriate emails - but some at RIMS apparently do not value people who would pay for their services. Interestingly, about 1.5 hours after close of business, Tara called me and communicated in a professional manner and took a couple minutes to provide helpful details and context. I even disclosed to her that I had the impression from Suzanne's angry emails that they were booked into the near future. However, Tara politely encouraged me to book one lesson (and even joked that RIMS could benefit from a weekly meeting to increase information sharing), which I tentatively booked. Tara told me I could pay for the lesson directly through their website. Before the evening was over, Suzanne had sent me two more inappropriate emails even though I had made no further contact with her, including one at 7:31 PM that could be construed as unlawful retaliation under the Consumer Review Fairness Act (15 U.S.C. § 45b): "Tara told me she spoke with you and arranged lessons with you. I then see you left a negative review. I will send you an invoice when I see the review is removed . I am not office staff, I am the owner and also an instructor. There is no office staff..." (it went on with more irrelevant, angry statements). Don't worry, despite info from Tara that suggested I don't need to be sent an invoice to pay and receive a lesson, I am canceling the lesson with Tara (who is not at fault in any of this). I will not engage directly with Suzanne based on her arguably egregious conduct and would like to point out that sending 5 hostile emails in 2.5 hours, one one of which appears retaliatory, may also raise questions about rising to the level of § 240.26 Harassment (electronic/digital) in the second degree: "...when, with intent to harass, annoy or alarm another person...engages in a course of conduct or repeatedly commits acts which alarm or seriously annoy such other person and which serve no legitimate purpose." read more

Suzanne is pretty cool. She's knows what she's talking about and she tries to make the process as painless as possible. I went back to retake this class because my certificate expired and even though she sees hundreds of students and hasn't seen me in a year she remembered who I was. I recommend taking this class. It's super convenient to get to and you can go shopping or to the movies right after. Doesn't get better than that! read more

The instructor was awesome. She didn't just play videos and let us watch it. She was interactive with the class and explained, and cared about us actually learning the basics+ common hazards of the roads. She is awesome! I recommend coming here for the 5-hour course instead of the other places!! read more

I have attended the 5 hour pre licencing course. It was great and I would like to suggest all my friends . The vlass was so interactive and I even learnt many things like how to drive in an intersection . I enjoyed it by learning new things . Thank you read more

Just finished the 6 hour insurance/point reduction class. Great information. My son took the 5 hour and got a lot more out of this class than his friends who took classes at a local community college. read more

Mrs. Rims 5 hour pre licensing course was very informative and I enjoyed how she even had a awesome sense of humor and personality. Sitting for that length of time can be pretty tiresome but she consistently kept us in engage and wondering what she was going to say next. It was a great and interesting experience. I highly recommend her driving school & having the program in the mall was pretty cool as well. Thanks for the training read more

I loved my 5 hour course! Suzanne explains everything very clearly. I heard from other people that some classes are just videos for hours but Suzanne promotes class discussion, provides a step by step for parallel parking and shows a few essential videos. The advice she gave me is still with me now that I have my license! read more