There are multiple floors packed with every kind of knife you can imagine …read more... And then there is the Kitchen Collection. Our fifth shopping event today.... Almost too much....

I made an 8-hour round trip so my son, who had just turned 21, could buy his first firearm on his…read moreown as a birthday milestone. The prices here were excellent, and while we were shopping, I found several firearms I wanted to purchase as well. We arrived about two hours before closing, which should have been plenty of time. The first salesperson retrieved the box for the firearm my son initially selected, but he changed his mind after finding the same model in black. I also let the staff know which firearms I wanted to buy, and they said they needed to locate the boxes. A little later, we were told they couldn't continue looking because there was a manager meeting in the area where the boxes were stored, and employees weren't allowed in. That was a baffling decision. Why schedule a meeting that prevents your sales staff from accessing inventory and completing sales? To save time, they had us complete all of the paperwork while they continued looking. Our background checks were approved without issue. At that point, all that remained was checking out. Then we were told they couldn't find any of the four boxes for the firearms, so they couldn't sell them. I understand why the original boxes are required, they contain the extra magazines, accessories, and documentation. I even suggested completing the sale and having my son, who lives in Knoxville, pick up the box later if necessary. That wasn't an option. What was even more concerning was the explanation. We were told Beretta "just gives them tons of guns," as if the manufacturer was somehow responsible. But Beretta doesn't unpack the firearms, place them in display cases, and lose track of the boxes. That's entirely an inventory management issue. If you have dozens of identical firearms, I understand that finding a specific serial-numbered box could be challenging. But there are simple inventory solutions. Assign each display firearm a matching inventory number, place the same number on its box, and store the boxes sequentially. Locating the correct box would take minutes instead of potentially becoming impossible. To one employee's credit, he made another attempt to locate my son's box and eventually found it, allowing him to complete his birthday purchase. I genuinely appreciated his effort. Unfortunately, I left empty-handed. Initially, I told them not to bother looking for my firearms the next day because I wasn't driving another eight-hour round trip. Before leaving, however, I changed my mind and asked them to call me if they located the boxes so I could decide whether I could make arrangements. Two days later, I still hadn't received a phone call. The store lost roughly $1,400 in sales from my purchases alone. That's not an insignificant amount, and it's hard to understand how any business can be comfortable displaying inventory that it ultimately can't sell because it can't locate the required packaging. The pricing was outstanding, and several employees were friendly and genuinely tried to help. Unfortunately, poor inventory management and operational decisions completely overshadowed what should have been a great experience. I hope management takes a hard look at these processes because I can't imagine the owners would be pleased knowing sales are being lost simply because employees can't access or locate inventory that's already on display.

Really nice and helpful staff. They renovated the building and that just shows you how well…read morereceived they have been. They have some really good food. They make the burgers from fresh beef and they grille everything in front of you. The woman who makes the cookies and deserts they have is such a sweet lady and loves to hear how much I enjoy her cooking! We eat out here and there less than most, more than some, and we find ourselves often ordering from Kenny's. The Monster Burger has bacon and pulled pork, it is my new favorite. We enjoy most of their menu, but also like the salads. Good price, quality, and portions.

The Reuben I order for lunch because it's the best in town. All new building is evidence of local…read morepopularity

It's a shame that the website shows they have some products but the store says no we don't carry…read morethat. When I mentioned your website says you do I was told they are always wrong.

Customer Service in this place is fantastic. I had a great experience with one of their sales…read moreassociates who went above and beyond to find an item for me. It led me to leave this review. Great service and 5 stars for this place.

Out of business for remodeling. Drove from Gatlinburg to buy some items, it was closed. Had been in…read moretown in November 2023, same thing. Try to save you a trip. 03/22/2024.

Cutest shop with a full service coffee bar (on par with any big city barista service). The couple…read morethat owns the place are so kind and welcoming. Must stop by if you're in the area. COVID protocols are awesome and exactly how we should be operating during a pandemic. Thank you!

Outstanding store. The manager is a long distance runner also. Very knowledgeable. Decent selection…read moreof items. Seems to be priced the same as other outfitters in Knoxville area (making the drive would cancel out any possible savings). Definitely will stop in when passing through area.

First time coming here when exploring the shops of Gatlinburg. This place is great, plenty of great…read morehiking wear and related accessories. Great foot traffic with plenty of fair priced deals. Found some great commemorative stickers to put on my car. Shirts are a bit pricey but it's a great place to get gifts from!

One night of our Tennessee vacation we did a downtown Gatlinburg shopping trip. Located in the…read moreVillage Shops, the day Hiker seemed to be the only hiking store in the tourist part of town. It is a small veteran owned business that has been serving the 11 million annual visitors to the Great Smoky Mountains for the past twenty years. My friend's hiking boots literally fell apart on the mountain so we stopped in to check out what kind of hiking boots they had. Prices seemed reasonable and they had a good selection. A salesperson spent some time talking to my friend and showing her the differences between the boots. In addition to hiking boots they carry anything a day hiker could need or want. They had a large selection of T-shirts, hiking gear including hats, ponchos which I really wish we had brought earlier when we got hit by a sudden rain storm, bug spray, sunblock, water bottles, backpacks, walking sticks, and anything else you could possibly want. If you forgot it, they got it! The Day Hiker is conveniently located a half mile from the entrance of Great Smoky Mountains National Park where some of the best hiking trails in the country await you.

What a great little place. Wanted to do a short hike in the Smoky's but didn't have my trekking…read morepoles along. (Can't take them in carry-on, TSA rules) Had hoped to rent some here. Nice man working there just let me borrow one for the day. Wouldn't accept money or even a security deposit. Enjoyable hike he recommended up to the Grotto Trail. We returned the pole before closing, even tho it would've been ok to bring it back the next morning. Enjoyed talking with owner and his wife. Worth dropping in! Really appreciated the southern hospitality.

Just visited again and it's still AWESOME! Hikey Mikeys makes hiking in the Smokies a fantastic…read moreexperience. Visit this shop and make the most out of your trip to the Smokies.

We just bought our first camper here and were so lucky to work with Kristin R. Her laid-back,…read morefriendly approach and genuine care for our needs made the whole experience feel easy and personal. At every step, we felt like she was focused on what was best for us--not just making a sale. When we were ready to move forward, she went above and beyond to get everything done in a tight timeframe.

Customer Service…read more Need a manager who actually Is a manager. Know the return policy, don't blame corporate on everything. (Lack of knowledge is not corporate policy. ) If there is any issue, managers blame corporate and walk away. So, bottom line is find a family owned RV Business and stay away from corporate corruption.