This was my first time looking to finance a vehicle and I couldn't have been happier with the…read moreservice that I received. It was a friendly and kind environment. The staff were very informative and made me feel confident in my decision. I am thankful for my experience at JD Byrider and would highly recommend them.

You will get my review, when I get a vehicle that doesn't have a shady,lost title, I made payments…read moreon a vehicle for four months, 30-day Paper Tags, could not locate a title for it something going on now I have to give up the car that I really love and pick out something else because of some title issue.Water damage insurance fraud, or drug ceased vehicle, but the fact that they can sell a car with no title is mind-boggling.

My recent experience with Das Auto Carlot, particularly with the owner Mike, was extremely…read moredisappointing and stressful. I purchased a 2018 Nissan Pathfinder from the lot, and almost immediately after driving off, the check engine light came on. Mike directed me to two separate shops to have the issue fixed, but neither shop was able to resolve the problem. During this time, I made it clear to Mike that I am pregnant, with children already depending on me, and I urgently needed a reliable vehicle or at least a loaner while I waited. His solution was to offer to "go half" on a rental, but even then, he cheated me out of his portion of the payment. When I realized the Nissan could not be repaired in a reasonable time, I asked for my money back. Instead of being straightforward, Mike attempted to return less than half of the $3,000 I had paid. He then tried to pressure me into taking an old Buick as a downgrade, which did not have the seating space I required for car seats. He promised that it would only be temporary until a Honda part came in, but when the part arrived, he refused to switch me into the vehicle as agreed. Mike also made unethical demands, telling me that if I wrote him two positive online reviews, he would "work something out." I refused to be manipulated into writing fake reviews in exchange for service I was already owed. I kept thorough records of our interactions--text messages and recorded phone calls--so that I would have proof of how the situation was handled. If anyone doubts this, I am willing to provide evidence directly. To make matters worse, I discovered that Das Auto was attempting to resell the Nissan Pathfinder after claiming it had been sent to auction. When I brought this up, I was immediately blocked. Shannon, another employee, was rude and unprofessional throughout the process, while Chad and Mike's brother were the only ones who attempted to handle things respectfully and fairly. Chad in particular tried to ensure I got my refund, but it was clear Mike was the one holding everything up. Mike even went as far as to hold onto a check from Credit Acceptance that was in my name, and I later learned he had opened my mail without my permission, which is illegal. Only after my lawyer contacted the bank did Mike suddenly call me and claim my check was ready. This entire ordeal was stressful, manipulative, and dishonest. If you are considering purchasing a car from Das Auto Carlot, I strongly urge you to reconsider. My experience showed a pattern of dishonesty, lack of accountability, and disrespect for customers' rights and needs. The only positive part of my interaction was with Chad and Mike's brother, who at least tried to do right by me. Unfortunately, the owner himself proved untrustworthy, and I would not recommend doing business with him

Was interested in a Volvo XC90. spoke to SHANNON 3 time which she had reached out to me about, said…read moreI was approved for the loan and only needed 2,000 down, I messaged back and confirmed interest in the vehicle, she began to be rude and ignorant, telling me that I was wrong and that I'd need to use that money to get a shittier car. I told her that she was at fault for not communicating to me that the 2,000 was for a lesser vehicle and was continuously being rude and swearing at me. I checked her attitude and then told me to come down to the store and see what happens when I pull up. Like who is you a car salesman "saleswoman". can't even keep a damn lead.

Process is rather easy from start to drop off. Highly recommend (selling vehicle). I only sold a…read morevehicle. But I would be open to purchasing from Carvana in the future.

My daughter bought a car here and I decided to try it…read more Oh boy... I found a car and paid $100 to reserve it and gain first dibs, it wasn't on the site yet. When the car was ready with its pictures, I decided to buy it. I go through a credit union, so I disclosed this, they were fine with it. A few days in, I get a call from a very thick accented customer agent, asking me if I intend to buy the car! Of course I do! The agent said they needed the tracking number of the check. It was a Saturday holiday weekend- it's a credit union. I told her I cannot get any information until Monday, so she tells me she is going to hold the car for me. At this time, I am into this for $100 to reserve the car, and the deposit $290. Clearly, I'm buying the car, it's just paperwork now. Monday rolls by and I get another agent with a worse accent, this one is stating I need to move my pickup date- I'm fine with that, as the credit union needs to mail out the check and they need to receive it. I add the car's VIN to my insurance and upload it. I also upload an approval from my credit union. I assumed now since all was uploaded it was just waiting for the check. The credit union told me they were mailing out on Wednesday. Imagine my surprise when I see my car was not only on Carvana's site again- but a purchase pending! Wait WHAT???!!! I try to hunt down a number of an actual person, not a robot, and let's say I was PISSED. The customer agent I get is kind, speaks perfect English and takes a look at my account. I can imagine this guy going pale. He apologizes, he even listens to the conversation with the last agent and hears me repeatedly asking her to repeat herself. He states the person bought my car outright- not even a finance deal. He has no leverage to make good on my deal. They sold the car right out from under me! I was able to intercept the mail from the credit union and had them shred it and closed the loan. The agent was deeply apologetic and gave me a direct line to him, IF I was to deal with Carvana again- and he stated he would not blame me if I did not. I told him this pretty much had me taking a break but I'd keep him in mind. The last agent was decent, but his hands were tied. The person who bought the car did a cash deal. Meantime- I still never got the $290 refund, which after all the stress I went through, should have been immediate. 2 stars because the last agent was kind and saw the huge issue. 0 stars for Carvana otherwise.

Update August 10, 2017…read more So it seems like my experience goes from good to bad then from bad to good and then from good to bad. So I'm going to make this my final review and stick with it... This dealership does not fix its vehicles. I've had an issue from the light bulb being out and I took it back to the dealership, waited for a good hour and all they did was reset and not change the bulb. The reset will make me believe everything is fine and nothing is wrong but they never changed the bulb but just reset and that is so bogus. Yes that really happened! I did email the general manager, Jeremy Stotler, but doubt anything is going to happen. Honestly, my time is very precious to me and I will not be returning. Telling a customer to bring the car back, is not good service. This is how they treat a customer that even took them expensive pastries from a very expensive bakery so they can fix my vehicle right, but I was wrong. My vehicle was not filled up with gas, like I was told it would be, the car was quite dirty, the light was not fixed while they told me it was, I can go on and on. I did submit a complaint to the customer service department, nobody has called me. The same time, another person that bought a vehicle from them was a little upset with the salesman because the car had a lot of problems. I heard heard her tell the other person she was with, that this is getting quite ridiculous and she's had it with the problems with her newly bought vehicle. This has been a lesson well learned and I will not be purchasing another vehicle nor do I recommend them to anybody. I will be refinancing my car very soon so I don't have to deal with them any longer.

The service department leaves a lot to be desired. Took my vehicle in on a Friday and didn't get it…read moreback till Wednesday. When I picked it up, I was told the stabilizer pins need replaced (they are under warranty), so I asked "Why not replace them now?" I was told to drive it for a week. Drove it for a week and called to get them replaced. They claim they can't get the vehicle in for two weeks.

I've been a member of Navy Federal Credit Union for 20 years or so. Every now and then, I run…read moreacross people whose service is so exceptional, I am compelled to write a review. I just left the NFCU located at 1240 East 9th St in Cleveland, Ohio (downtown) and I could not be more pleased with the service, professionalism, and care from Ms. Samantha and the Lead Manager there (I'm sorry I forgot her name). They always provide great service but today they went above and beyond that! You both are a credit to your establishment, and I would love that someone would recognize them both for their outstanding service and care! Thank you, ladies!

I have been with Navy Federal for a few years. I have…read moregotten great service, from NFCU when I call or walking in. I have been to different NFCU in different states. All of their personnel that I have spoken to were very attentive and polite. I feel like they value my questions and time as a member of NFCU. The only problem I have is that they do not have any banks close to me.