NEVER AGAIN, RIP OFF!! I have been coming here for years for battery replacements on several watches. Today I took one of the watches in for a battery, and the guy working noticed that one of the "second" hands had came off and was laying at the bottom rim of the watch. I asked if he could fix it, which he replied "sure I can reattach it". He gave me a quote of $56 total, $18 of which was for the battery. Sounded like a good deal to me so I agreed and took a 20 min walk. When I returned the watch had already been done and sitting on his work bench as he spoke to another customer, so I know it couldn't have taken him more than 10-15min to put in battery and remove the "second" hand. When he gave me the watch, he also handed me a little baggy with the "second" hand in it and said he could not reattach the hand and that I would have to send it to their lab. He was unable to give me an estimate to have the lab fix it, so I decided I would just hold off and bring it back in the future. When he went to ring me up, he said ok so you'll get $10 off so the total will be $46.. Puzzled by his comment, I asked "so I have to pay you for not fixing the watch?" his reply was "well we had to take it apart and remove the hand for you"... WTH!!! It took no more than 15 min of which I'm sure is about the time it takes to replace a battery and then hands me the part in a baggy... Well, congratulations, you have lost a long time customer who also has referred you out to many friends and family over the years and you have also won this great review... But I'm sure the $28 BS charge was worth it. read more