Osborn Home Care has a wonderful team of caregivers. Michele and her entire team do a great job…read more They really do care about their clients.

Awful. Staff is very disorganized and rude. Caregivers are lazy. They haven't given my loved one…read morea shower in over two weeks. They're not the swiftest either. Who would have thought you would have to give instructions to an aid to let them know to keep eggs and milk in the refrigerator and not on the counter and tell the aid that ice cream doesn't go in there, it goes in the freezer. Scary to think what they're doing to a loved one.

When my Uncle had his hip replaced the nurses provided by Altice Care were caring and helpful. In…read moreno time he was back on his feet.

This company has shady business practices. I encountered several issues. First I was promised a…read morecertificate health aide Although the young lady assigned to me was very nice she lacked in skill and knowledge. I requested someone for 3 nights who could help me after my surgery. Specifically, someone who could cook dinner. When I asked her to prepare dinner she informed me that she didn't cook. I instructed her on what to do and she followed my instructions on how to prepare dinner. She also wasn't familiar with my digital thermometer ( wasn't sure if it was placed under tongue or ear ) But the worst dealing was with finance department. I signed a contract and wrote a check for the agreed amount. Before my services even began the company cashed my check. After services ended they emailed me an invoice reflecting additional money owed. I requested to speak to someone in finance. Never received a call back. What I did receive was a debit on my checking account Yup, without my permission they paid themselves the additional charge that they claim I owe. This is illegal and fraudulent I do not recommend doing business with them.

I have a wonderful caregiver four days a week for my husband with PD. When I called them about a…read morelive in caregiver so I could get respite vacation I was appalled at the requirements ; 425$ per day, 8hrs sleep, 6 one hour breaks, and ten hours of work, no drivers to take him to exercise or shopping. They can't administer his medications he needs 5 times a day. After the Key took over from Companions and home makers their prices kept increasing. They don't pay their caregivers enough yet they keep increasing the prices. They told me it was due to wage increases in CT. That increase is less than one dollar per hour. yet rates per hour increased almost five dollars. For day care their caregivers are excellent but they need to pay them better.

My family was signed up with them when they were at Homecare on River Street. Milford, CT. Their…read morepricing increased dramatically when they were bought out by The Key, though they said they'd honor the current contract. We had some wonderful caregivers and some horrible aides too. I felt our concerns, like abuse, disrespect towards my family members, and possible theft were interpreted as "whiny complaining". I needed to remind one manager that we hired them and they worked for us, not the other way around. No matter which agency you go with, they are all the same as far as the aide who comes into your home. I feel bad for those who don't have children to look in and watch out for them while an aide is in the home. It is better than a nursing home environment in some respects, however, you need to be proactive and not expect the agency will do it all. Please lock up all valuables in a safe, lock box, or hidden somewhere. When we had some wonderful aides at home under this agency, I felt confident that my family was cared for. I give that credit to the employees, not the managers. ' , . .

Wonderful people to deal with. They helped us navigate a…read moredifficult situation with kindness and compassion.

Let's face it: people are living longer and needing more care as they age. My family encountered…read morethis reality head-on when our grandfather was diagnosed with Alzheimer's. Initially feeling helpless, we soon turned to Elder Care Homecare, on the recommendation of friends, and found them to be the best home-healthcare agency we interviewed, hands down. In practice, they were as good as we'd expected. They were able to give us comfort that our grandfather was in capable hands while we were at work. The aides were not only competent but also trustworthy -- a critical factor when choosing to grant access to a loved one's home. Perhaps most important, the staff was accessible. I cannot emphasize this enough. Especially in the first weeks after we hired Elder Care, we wanted frequent updates, and Elder Care rose to the challenge. Rather than make us feel like we were annoying them, the team was a pleasure to work with, keeping us posted in real time and offering a window into our grandfather's treatment. We got the sense that the whole team actually cared.