I have only ever written one other review on a company, ever. I'm not a Karen and I'm not out to do…read morea business harm but this needs to be said. Do not send your loved ones here. We just got my grandmother out of there. She had caregivers working with her while she was staying there and all of them can attest that they would hardly see the staff come in and out of her room while they are working. Regardless of who my grandmother decides to pay for extra help the staff there still has a responsibility to check on the people there. We've had family members come up there during the night to help her because the staff would not after she hit her call Button... she would literally wait hours on someone to show up. She is bedridden and can not move on her own. One morning that we know of for sure they completely did not bring her breakfast they forgot about her. After a caregiver confronted them they tried to sneak her food in the room. She needed help one night and there was nobody on her floor they had to get someone from memory care to come up to her floor to help her staff is nowhere to be found during the night. Who knows how many other times this has happened to her or other people the neglect here is ridiculous you literally pay to be neglected it does not make any sense. I am begging you if you really love your loved ones do not let them go here. This place must be very short staffed and the workers there are only there for a paycheck they obviously do not care about the people there.

It is great pleasure that I share with you the capabilities of Ms Heidi…read moreHeidi has worked for me for the past several months and has proven to be an excellent professional worker and caregiver, just what I have needed. Heidi's day begins at ten o'clock in the morning until two o'clock in the afternoon, Her responsibilities are varied, but primarily, although not limited to, the following* * Coffee/tea or shake in the morning *Prepares my morning bath with all that entails * Assists in dressing and grooming me for the day *Prepares my meals {Cooking and serving} and cleans kitchen *Cleans my bathroom, strips the bed, washes and dries linen and remakes bed *Washes all my personal clothes and puts away While Heidi is with me for only four hour, she is a dynamo from the moment she enters my home until she leaves. she is the kindest and most gentle lady and is always will to do anything extra for me, if needed. she is a happy person and very positive and upbeat. she tackles any task with a willing heart and is still smiling at the end of her busy day. and I do not know what I would do without her. I can highly recommend Heidi without reservation. Thank you Juanita Newell 7/28/2020

Wow!!! I have reached out to this home care agency multiple times, and each time the service gets…read moreBETTER and BETTER!!! I am really thankful I found Mr. Evander and Ms. Keke. They are extremely PASSIONATE professionals that's are always looking to support families. Love you ALL ANGEL CARE!!! Keep up the GREAT WORK!!!!

The two star rating normally means you've experienced better. I haven't experienced better, this is…read morethe only place like this I've ever been involved with. My family member was at the Snellville facility for just over two years. After visiting several memory care facilities we chose this one for two reasons, location and the director. This facility was her passion and her love for the residents showed. Things were going well when several months into it we realized she had accepted another position and moved on. The replacement director was nice enough, would do anything you asked. Unfortunately as time went by we began to notice changes with the staff which were not for the better. In the beginning visitors were greeted with a smile or a hug and a welcome to Silverleaf. The past few times I was there they didn't say anything to anyone who came through the door. In the past six months I witnessed two employees racing down the hallway with terrified residents in wheelchairs, without the legs of the wheelchairs attached. On another occasion I let an employee know a resident was confused while looking for the bathroom and about to urinate on the floor only to see the employee go lock himself in the beauty shop and not come back out while I was there. One of my family members caught the custodian red handed rummaging through my loved one's personal belongings. The custodial cart was purposely jamming the door to the room closed. They tossed our personal recliner which had our last name on it by the dumpster and never bothered to tell us. I saw it out the window while visiting. I understand things break just let someone know so it can be replaced. Several times I asked for the director and was told he was not there or was unavailable. When we brought hospice on board the onsite RN refused to meet with them and told me she didn't have anything to do with hospice. It took an angry phone call from me demanding to speak to the director for this to be rectified. My loved one died there while asleep. The director called the house two days after the funeral saying he went out of town and no one told him. The man has a cell phone, there are no excuses here. When I called to let them know when we were coming to gather belongings I was told the room would remain locked and hung up on. We were hung up on again when calling to say we were on the way. When I say hung up on I mean you hear the receiver clicking while you are still talking. The billing department continued to bill (2 months' worth) after death. Calling this location to get the billing number resulted in being told they were too busy to look it up. When we finally did get in touch with billing they didn't know my family member died. How can there be such a lack of communication here? My opinion is to look no further than the front desk and you'll see how this happened. For all the unprofessional, uncaring, rude behavior from the RNs and newer staff members there were several long term employees who took excellent care of my loved one. I don't know what we would have done without these ladies. This is a hard job, and they were compassionate and caring even during the tough times. They always spoke to us and let us know what was going on. They are why we continued to use this facility. Had there not been so many changes in the past few months I would give Silverleaf of Snellville a higher rating. My opinion is they have a lack of management which when combined with a lack of employee professionalism and downright rudeness gives the distinct feeling they just don't care like they used to. It's time to clean house at this location. I encourage all families with a loved one here to talk to one another. If the time has come where you can no longer care for your family member on your own, I encourage you to shop around and visit any facility you are interested in at different times on different days before making a decision and continue to do so once your decision is made.

This place is by far one of the worse senior livings out here. The owners do not care about this…read morebuilding at all. Every day is a new problem with water leaks, black mold everywhere through out this place but was always told to paint over it. There are roaches everywhere through out this building. The place is honestly falling apart. If you looking for assisted living definitely wouldn't recommend they do not take care of those residents the don't get showers they have no way to tell if a resident has fallen or anything they don't do room checks. Cathy who was marketing and now ED has fed these people lies to get them moved in and nothing she said has happened. It's really all for the money which isn't right. Since I have Ben there we have had 4 ED's 3 marketing directors and 2 Activities directors all of this less then a year. The building doesn't pay the bills and the residents are there to suffer. Residents are not happy with these decisions that are being made now.