Visited this urgent care with painful sore throat / cough when no others open. Labor Day 8:30…read more Exceeded all expectations. Friendly, fast, competent, efficient. Three patients before me yet I was home by 9:30. Front Desk, Medical Tech and Physician Assistant were top notch. Glad I took wife's and sister's advice to go here!

From the owner: Serving ages 2 years+. Planning a visit? Please check our website for regular and holiday hours,…read morelocations and wait times. You'll also find what common minor injuries and illnesses we treat  - when to head to the ER instead.

They make you sit in a room and wait for 2 HOURS (not the waiting room, an actual room in the back)…read morewhile they all sit outside the door audibly joking around with each other until the remember "Oh yeah, I'm supposed to work at my job" and then they don't even apologize for making wait so long for a 5 minute conversation about getting medication you need, don't come here.

Poor quality care and rude staff overpriced of course but that is to be expected. The system says I…read moreneed more words so here goes: Rude inconsiderate greedy mean desk staff medical care is inferior as well. Why are they even in business?

I went there with a bad cold. They gave me a flu test, and a covid test. They charged my insurance…read morecompany for $800.00. They put a swab up my nose. How in any situation is that an $800.00 procedure. I will never go back. It's a total rip off.

They state that they close Minute Clinic at 8 pm. I got there at 7:15 pm and they said they…read morewouldn't take any new patients at 7:15 despite no other patients in line ahead of me. This was also despite explaining an urgent eye issue while I was traveling across the country and needed care quickly in a location I wasn't familiar with. She even had an assistant there, so 2 people who should have been working until 8 pm, but they weren't. They were not patient centric and I would not recommend them for any kind of express or urgent care. They had a total lack of self awareness and empathy. I would give zero stars if I could.

I was able to come to this urgent care because my 95-year-old grandmother needed to be seen. We got…read morein super fast and we're seeing a doctor within five minutes. The doctor was very understanding that my 95 year-old grandmother was hard of hearing. They were able to get her taken care of and we were in and out in less than an hour. Thank you for everything.

Evening visit after sudden loss of hearing after being in bad weather. Fast, competent, friendly…read moreassessment, diagnosis, treatment. Exceeded my expectations. Medical assistant and PA-C were wonderful. I would not hesitate in the future.

Wow, Every one is bashing to security guard for a poor attitude…read more This review is on his behalf, If we the people in society DID NOT NEED A FOSTER PARENTS TO GIVE US DIRECTIONS on how to act some times more of use then fewer of use then yes he would have a better deminer/ attitude. I know without the unruly he would not have a job, Im sure he would rather be somewhere else running security then at the mouth of a sickly cesspool of viruses! Mr. security Guard you help to make some places safer, THANK YOU! Gary

Emergency Room I have , unfortunately, had the need for Emergency Rooms. This is what I have to say…read moreabout the Cleveland Clinic Lakewood Family Center. The most organized and synchronized facility I've ever experienced. When not feeling well I find Urgent Care and Emergency Rooms are such nightmares they only make matters worse... the best thing is never needing one , but if in the Cleveland area in need of urgent care this is the one to be in.. I've been in several ERs run by Cleveland Clinic I would not be able to give a good review . This is specifically about the Lakewood location which be the standard , not the exception.

I had a procedure done at this hospital recently. The staff was great for the most part. The…read morepre-admission staff was great. The pre-op staff was very nice and efficient. The building is old and new. So in some places you get new and in some places you get old. Surgery wise I felt very safe and that I was in good hands. No problems. The little bit of issues come on post-op. The nurse assisting me was nice. And very helpful. They were eager to dismiss me. That's fine I was eager to go. But in that haste. There were issues. My IV line was still in me, my catheter was unhooked and had to be fixed it's like they wanted me out but didn't double check me. And I was kinda out of it from the drugs. So I was no help. Overall nice staff care was good. But I think they might have been busy or the nurse was pulled into many directions and things fell through the cracks that shouldn't have. Would I go back. Yes. But now I am looking to make sure things would be done properly.

Had to take my 3 yr old to the emergency room due to respiratory / short of breathe. Took them 10…read morehours and to "diagnose" what was wrong. And even that was wrong. Was then transferred to another hospital where we found our childs diagnosis. Stay away from this hospital. Its dirty, slow and they do not care about their patients.

Staff are so kind! From the time you walk in to the time you leave. The nurse who took care of me…read morewas amazing and so kind. I went on Sunday 8/15 for a rash I was afraid was shingles. They made me feel cared for and with great empathy for my condition. I would rather go here for my visits rather than main campus in Lakewood. I am sad this staff is not at the main campus!

For my 700th YELP REVIEW!!…read more I forgot that Cleveland Clinic had an Urgent Care so I was happy to drive over after a wasteful and unhelpful experience at other Urgent Care. Wonderful customer service. Attentive and caring staff. Actual concern for patient care. I visited on Thursday, 27 June 2024 in the morning for a checkup on a certain part of my body but it turned out nothing was wrong with me. All the basic tests were done (blood pressure, pulse, plus another important test) by a nurse and then I saw the PA-C (Physician Assistant - Certified) on call (there must not have been an MD on call. The PA-C reviewed the other mayor test and told me that my body was fine. What is said say about stress and not drinking enough water can actually cause a reaction in your body. My experience here was amazing compared to the Lakewood Urgent Care. The young lady at the front desk greeted me then checked me in which was a smooth process because I have been to Cleveland Clinic in the past. I waited less than 5 minutes and a nurse assisted me by taking my important vitals (weight, blood pressure, pulse, and another test that will remain nameless due to privacy health reasons. I forgot her name but she is a Serbian lady who was very professional and nice. Finally, I saw the PA-C who reviewer everything that the nurse went over and it turns out that nothing is wrong with me. I'm healthy but I came to Urgent Care because I felt something was off with my body. The PA-C gave me things to do in that week to follow and sent me on my way. I did not need any medication. I highly recommend the Cleveland Clinic Urgent Care in Rocky River for your healthcare concerns. **** GOAL of 150 reviews in 2024 - 50/150 total reviews in 2024 - 700 total overall Yelp reviews - Reviewed on 5 July 2024

Expect nothing less that a ghetto treatment in the middle of black American...their waiting list…read moresays there is 1 person ahead of me..:then it said none and I was off the list...still waiting..:aboht to walk out been over an hour now..go to white part of town..:.better off have ur plumber neighbor give u health advice than these clowns...I'm walking out

The nurse mike did an amazing job.... I am a very hard stick and blood work is necessary and he…read moredidn't give up .... I am very thankful for this place and the care I received there.

I have been to this facility three time in the past year and highly recommend them The Doctors are…read moreprofessional and very knowledgeable.

Excellent bedside manner when I came in with a health issue. No line ~ this urgent care is a hidden…read moregem. Thanks!