1. Ridge Plumbing

    0

    Frankfort, IL

    Ridge Plumbing

    5.0 (1 review)

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    Services - Ridge Plumbing

    Plumbing inspection

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    2 years ago

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    Aleck Plumbing - Celebrating 25 Years and a Second Generation!

    Aleck Plumbing

    (52 reviews)

    It pains me to post a poor review for a company I have used for over ten years. Alek has done many…read morelarge jobs for us: sump pumps, 2-50 gallon hot water heaters, various drain/leak repairs. Contacted them for a simple running toilet; the tech's solution was a complete toilet "rebuild" ($600) or new toilet ($1100) because he could not figure out the problem! No explanation for the $200 charge which fixed nothing. I contacted a different plumbing service that corrected the issue pronto with a new $40 flush valve. Not hiring qualified employees for a basic plumbing 101 job is a bad business practice.

    Very disappointed. Reached out to their company last week to inquire about installation of a deduct…read moremeter to bypass the two outdoor spickets. Was given a quote over the phone. Shared with the lady who scheduled the appointment that we do NOT have outdoor sprinkler systems. She advised us that the plumber coming out would let us know the difference in price from the quoted price she gave us over phone of 940.00. The plumber came out and informed us he could not complete job today and needed to discuss with his supervisor and get back to us with an updated estimate. We were then told we had to pay a CALL OUT FEE of $140.00. WE WERE NOT INFORMED OF THIS WHEN APPOINTMENT WAS MADE. NOT ONE COMMENT ON THIS UNFAIR CHARGE. Training needs to occur with the scheduling as this is NOT good customer relations. THIS SHOULD BE CONVEYED TO THE CUSTOMER WHEN CALLING. WE NEVER WOULD HAVE AGREED TO THE APPOINTMENT HAD WE KNOWN THIS.

    Ridge Plumbing - plumbing - Updated October 2026

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