After installing a tankless water heater, they have absolutely disappeared. There is no hot water, and the water pressure is a trickle. I've left MULTIPLE messages. Phone messages left daily Wed- Sat: same AI answering service, still no returned call. I've emailed as well. I've had to schedule a service call with another plumbing company. Flatley's customer service has been atrocious. read more

My husband got a verbal estimate from Phil Sevin on June 9 for $1,880 to "supply and install a Bradford White power vent water heater" (this is a direct quote from their written estimate) to replace a perfectly working water heater that required changing due to a home remodel we are doing. Told him that we wanted to spend as little as possible because we only needed a new water heater for the remodel - we were not in an emergency position. He said he'd send over the estimate via email. It didn't come. Husband called, left a voicemail. He called again the next day and was promised a call back. No return call, still no email with the estimate to approve. Then I called and was promised a call back the following day by Phil. I never received a call, but the estimate miraculously appeared - for $2,035 (higher than the initial estimate). Whatever. My husband approves the estimate and sets the install date - June 13. The guys show up this morning, and immediately start groaning about "this has to be done, that needs to be changed...", etc. And suddenly the price is now $2,900 because Phil "didn't add labor" to the estimate. "But this water heater is top of the line!" We didn't NEED top of the line - just a damned water heater that would serve it's purpose. My husband told them to leave. I called Plumbing Express to get hold of this Phil person, who obviously underquoted the job. "He'll call you back in a few minutes". AN HOUR PASSES. I call again. Now, I'm angry (and rightfully so). "I'll have Phil call you right away". Phil calls me - both guns firing out of the gate. "That was just an estimate". Yeah, an estimate that WE APPROVED for $2,035. "Yeah, lady - it was an ESTIMATE". Bait and switch. DO NOT HIRE THIS COMPANY UNDER ANY CIRCUMSTANCES. You will regret it. read more

Flatley's Plumbing Express - Plumbing Near Me - Frankfort, Illinois

I talked to Ashley about a job that was done at my home. They quoted me $2000 to do a job. I let them do it and when finished they told me that I needed something else done which cost $8000. The plumber assured me that it would take care of the problem, but I continued to have the same issue. So I reached out to another company that only charged $700 for the job and my issue was rectified. The other company told me that I was ripped off. So I called Flately and spoke to Ashley requesting a proper refund due to them not correctly doing the job, she was very rude over-talking and contradicting. She told me a refund will not be issued in any amount .... Whatever you do don't do business with this company! They're rip off! read more

This is the second time I've used Flately's Plumbing Express and once again I had great and timely service. The plumber they sent out, Juan, was very knowledgeable and was able to fix the issue quickly. While it's never cheap to call out a specialist, I thought the quote was reasonable. Will definitely call again if I need them and have recommended them to others. read more

Here is a more updated review. One picture is of the check valve with the flapper still in place. The plumber said the flapper broke off and was clogged in the sewer line. The other picture is of the bill it was 485.00 . Sorry, I said 450.00 The plumber arrived and thought the flapper need to be replaced. It clearly did not. The flapper is in the check valve in the picture. He spend a lot of time cutting out pipes and a valve that did not need to be replaced. He did not have 2" PVC pipe. His PVC cement was all dried up. He used my PVC my cement. He left mid-project for 2 hours to go to home depot for the 48.00 check valve too--which wasn't needed because mine worked. When the plumber turned on the ejector pit and blew sewer water all over me and my basement, he also fried my outlet and surge protector too. Then he had to use my battery powered sawsall at that point too. The incompetent plumber could not get the cap off the line and turned the whole fitting, which I had to fix latter. He didn't even notice he was turning the fitting and not the cap. I had to stop him. That fitting now leaks and needs to be repaired. So the real waste of time and money was mine. My 485.00 to clear a line that did not get cleared. Wasted my fittings, pipe, pvc cement. Shorted out my electrical outlet and surge protector. damaged a fitting on my existing line. He was only here for 2hours and took a 2 hour break to run to home depot in the middle of it. I'm 12 min away according to google. The office never contacted me. After my 1st post, I contacted the owner directly and asked for a call. That has not happened either. The best way to make money with your business is to take care of customers so the become repeat customers. I cost me to have them come out and my plumbing was in worse shape than when they arrived. I should get an apology and a refund. On a positive note. I got the cap off myself. Rotor Rooter cleared the line. They promised I would not have to pay unless the line was cleared and working. They were in and out in 90 minutes. read more

Excellent service! They were able to send a technician within hours of my call. It's hard to find same day service and we were very happy. Leo diagnosed our problem and fixed it promptly. He was friendly and professional. Could not ask for more. Definitely recommend. read more

Robert refused to fix the gas dryer leak he left and I l found a year later. I told him I had 3 gas leaks and he only fixed 1. They don't have proper equipment to find leaks. They rely solely on the old method of spray with soapy water. Your house will "blow up" before your leak gets fixed if you rely on these plumbers! I went out of my way & purchased a legit gas leak tool from Home Depot. He told me it's not working & to return it. 1 hour later Nicor shows up and finds the same leaks with their device that I found with my device. Robert had already left because he didn't know what to do. We were left "shut off" for 5 hours until we could get a knowledgeable plumber. Calling Robert a professional licensed plumber is similar to a licensed CDL holder that cannot backup a shipping container into a dock. We never asked for Robert in the first place. We asked for Jason! When using the electric gas leak detector, if a red light come on, it is very very concerning. Cannot be ignored! read more

Flatley's Plumbing Express - I didn't hold it long enough on spot. But this was showing 3 lights and beeping like crazy. - Plumbing Near Me - Frankfort, Illinois

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FRAUD. They quoted me a price on line for a simple sump pump replacement and then when the dip $hit got here quoted much higher. Bait and switch. I told him to leave, no crooks allowed! Do not use this company. Look at their awful reviews. Also, the receptionist is rude as can be. read more

I woke up to find water leaking front my living room ceiling and none of my usual plumbers were available for service that day. I got Flatley's plumbing from an acquaintance and made the mistake of not checking Yelp before calling them. When the plumber got here, I showed him the leaking water valve on the toilet then asked if he could change the other toilets as well (4 total) and flappers (4 total) since they were also corroded. What seemed like a simple project took him 4.5 hrs. He did ultimately install 2 new water intake valves as well and overall the job was acceptable..that is until the bill came in: $1480. This was a normal weekday during working hours. Never have I had such an egregious price. I've had other plumbers come in on a Sunday and charge me double for a job that was much more laborious and it be only $1600. When I called the office to ask for their hourly rate I was told they don't have one and it's 'based on the job'. So then I spoke with the plumber who said he charged me $255/hr + parts. $255 for changing valves?!? I kept asking him how he came up with the $255 and he just kept repeating all the valves he changed. If I had know I would have been taken advantage of I would have just waited the extra day and used my regular guys. I called the office once more in hopes of speaking to a manager and was told they were closed and I would receive a call the following day. Nobody followed up and at this point, I'm not wasting any more of my time on this issue and will chalk this up to a terrible experience from a company I will never use again or recommend. There are so many reputable, honest, great plumbers out there-do yourself a favor and don't use this one. You can say shame on me for not asking for a quote prior to the start of the job, but based on other reviews it appears that wouldn't have mattered much ultimately anyway. PS: I really believe that they took advantage of a woman with 2 kids at home, in a panic state about water coming through her ceiling and gouged me on the pricing. read more

After paying a service fee and sending away another plumbing company for NOT solving our plumbing issue, we called Flatley's Plumbing Express upon recommendation of a third plumbing company. They showed up within 15 minutes ready to work. They came up with a solution and clearly explained everything in detail prior to quoting us a more than reasonable rate to fix it. We were amazed with the knowledge and expertise of Jeremy and Rob and feel confident that our problem has been solved. We are also relieved that we now know exactly who to call for any future plumbing issues that may arise. We couldn't be more grateful. read more

Friday window was 730-11- showed up around 2. Didnt fix the problem but charged for it. Says will be back Monday at 8. Shows at 930. Here from 9:30-11:15 charges over $1500 just for Monday including the laundry sink trap that took 10 minutes and cut me a "deal" from $385 to $285. Spoke to manager asking to explain how I got a deal cutting me from $385 to $285 for the laundry sink trap. Cost of part was about $20. Labor took 10 minutes. Was already there for another job making $1570. Manager could not answer the question directly as he knew it was a rip off. Just kept redirecting the conversation, says they are competitively priced. Went round and round and he could not answer a simple question. Ended up waiving Friday's bill as they came and didnt fix anything. Seems the laundry trap was a way to upcharge me. They got $1570 for under 2 hours of labor and about $20 in parts. I understand the hydrojetting is not cheap. I didnt know the laundry sink was a 10 minute job. The inlaws are coming into town and the wife wanted it done so we agreed to the $285. Flatelys after making $1200 in less than 2 hours could have charged a nominal fee for the trap instead decided to grab me by the ankles and shake out all my money. They could have fixed the problem after I spoke to the office. Instead here I am writing a poor review. Use someone else!!! read more

We had a sewer backup on a Saturday, so we were desperate for a plumber to diagnose and fix the issue. They came out to drain the line only find it a city main blockage. We had a price for the day and to come back Monday to dig and install a valve to prevent the back up again in the future. The work looks like it is done well but hard to tell based on the experience we received. A plumber was disrespectful to us by berating us for what was found in the ejector pit. His co-worker told him the reason for the stuff found but still berated my wife and then gave me the same speech. I get he's obligated to tell us these things shouldn't be flushed but he shouldn't keep going when we told him already. The crews were disrespectful to our house and belongings. They never tarped the house where they were walking or put coverings on their shoes. They tracked sewage water and dirt/mud from outside all through the house. They tarped the stairs but not the floor leading to the basement or in the basement to the plumbing. Saturday was a huge mess, Serv Pro came out on Sunday to clean up, then they came in on Monday and dirtied up the whole house again. No tarps or shoe coverings at all. They even used our personal items as part of their work. They took a bucket of ours to help with cleanup as well as our towels. They didn't finish the job as described. We had to call them back to finish the job and put things back together as they found them. They also had to come back and pick up their tools that were left behind. Shows the lack of attention to detail that they left their own belongings as well as leave us without a finished product. The pricing was questionable at best. We didn't ask the right questions in the heat of the moment but when we received a breakdown of the pricing, none of it made sense. We've had some in the know look at the bill and were shocked at the cost. I'd have a hard time trusting this company with how they performed their work. I've never had a contractor leave such a mess and act in such a manner. They got their money from us, and they never will again. They shouldn't get your either. read more

So update the issue was not the toilets after all. These guys told us it must be the toilets so we changed out all our toilets. After having the issue persist my husband and buddy took one off and found cracked flange and it was set too low. Had a plumber read more

Do not use this company! They are dishonest and looking to scam you out of money. We had a blockage in our kitchen sink. Almost right away, the plumber started telling us we are most likely going to need to hydro jet the pipes which is around $1200. He worked on the sink for a bit but never brought out a machine to rod it. He drained a few sections of the pipe which allowed it to work briefly, long enough for him to get paid while telling me the problem will return and maybe as soon as that night. Sure enough, Within five minutes of him leaving, I went to use the sink and it wasn't draining! I basically paid him for nothing as I never even got to use the sink once. We called them and they sent someone out the next day who did nothing but look at the pipe and say yep, the only thing left is to hydro jet and pay the $1200 plus (on top of what we just paid!). I decided I wasn't giving them another penny and thank god. I got out another company who did the job right. He used a true machine that did the rodding and fixed the problem easily. His cost was $50 less than the what I paid for the non-work I received from Flatley. Do not get taken by this company as I did. It's a terrible feeling to know there are companies out there doing this to people. read more

My bill was paid right after I Posted my review. As I stated, I really wanted to get across to the owner my experience so they can have feedback on a client's onboarding and billing process. It's unfortunate they say it's false. What I stated in my review was fair and accurate - just a bad experience. It happens, you can't win them all - just be warned, being nice and speaking to managers just got me a "That's false" and complete denial from the company, even though I only have written my experience accurately and fairly. This means they seem to be unwilling to acknowledge their mistakes and might not be good at working with you to resolve issues. Just my two cents on that last part. read more

Needed service on Saturday called several places and no one could come till maybe 230 (It was 1100) called flatleys and a rep was here in 20 minutes took time to explain what needed to be done and quoted a fair price all said and done 35 min. Later done. Definitely recommend this business read more

Express indeed. We needed a gas line relocated for a new appliance. They arrived the next day at 0700 sharp, spent 15 minutes reviewing the job for a quote, and were finished before breakfast. Thanks guys. Great job! read more

Called out a plumber to replace the cartridges in both of my showers he came out on a Saturday and replaced them. He left my tub a mess with pieces of the old parts, boxes the new items came in and grease all over my tub. We didn't notice till later that night he used a ton of caulked and had it all over the handle and he also broke my downstairs shower sprayer, it leaks out the sides now and floods my bathroom. Never again will I hire this company as they were way more $ then others that we found out after. Now they are denying they touched the shower head, sorry but not sure who is that stupid that if your a plumber and you test my shower and it's flooding the bathroom you wouldn't try to get me to pay more to fix that too? Sorry look at the reviews I wish I would have. read more

Flatley's Plumbing Express - Plumbing Near Me - Frankfort, Illinois

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Your location Flatley's Plumbing Express 9526 Corsair Rd, Frankfort, IL 60423 Plumber Rick Mcsheridan 53 points   2 hours ago Way overpriced and very messy work habits. When he showed up he said he couldnt get it done that day because the heater was at his shop and he couldnt get it. He then told me he could do it the next day and he would need half upfront to show up the next day. When I said no he tried to get a 95.00 service fee. He then made a call and his company had someone else bring out the heater. After the install I had no water pressure in the kitchen. The installer said the faucet needed to be replaced and quoted me 585.00. When I said it was too much he said price was good for today only and if he came back it would be more. I replaced it myself for less than 100.00. He scratched my hardwood floor and I had to get on my hands and knees to scrub off all the pipe sealant he smeared all over the floor. Oh and when I asked what the warranty was on the install work he got caggy and wouldn't answer the question. I don't know how he was able to quote prices so quickly without even checking parts and material. I feel I was taken advantage off because I needed the repair done ASAP. To the Owners response you are full of crap. The second Tech only delivered the water heater and then left he was here maybe twenty minutes. Based on all your defensive and non helpfull responses it's obvious you feel your company is never wrong and all your customer complaints are unfounded. Then you post a Lie about two Techs being here to mislead future customers. Also what about the mess he made and the scratched to my floor you didnt adress that did you? You are a shaddy outfit at best. I have seen the many BBB complaints filed against your company. I quees they were all just disgruntled customers right? Response from the owner 2 hours ago Not only did we do everything we could to get the heater installed same day, we also called the village who came out to shut off the water so we could install a ball valve. We had 2 technicians there for 5 hours to install ball valve, 18" slim water heater as well as changing the piping from galvanized to copper to accommodate the new heater. The choice was not only given, it was yours if you wanted time to think about it. read more

Would not recommend! We had them out to fix an issue from a previous job they did for us. We decided to have them quote on changing out the shark bite hose with a copper hose, we also needed a water heater expansion chamber. We were quoted $485 for both. He said he would have to return the next day to do it as he needed to get the parts. The next day a different plumber came out and said the cost would be $795 not $495 as previously quoted. We declined to have the service done by Flatley's. Kind of felt like a bait & switch. read more

Reply to Patrick: I will share the same thing I shared on Facebook...I was NOT told that I would receive a call 1/2 hour before. I called around 1:45 in the afternoon, not in the evening AND it was 4-5 hours, not 3. While I understand that you receive a lot of calls, you need to do a better job at COMMUNICATING with clients. You quality may be "top notch ", but your customer service is horrible. And with so many plumbers out there, it's just a matter of finding one that does fantastic work and knows how to talk to their customers ...which is what I did. read more

My kitchen drain has been clogged for a few days and Draino and some of the other drainage brands just wasn't cutting it. Called Flatley's Plumbing Express and they sent a plumber almost immediately, which I was shocked! They even sent a text message along with the plumber's name. Diego was VERY PROFESSIONAL and polite explaining to me as he was unclogging the drain. At one point, he attempted 3 times to get the drain to move. Diego was diligent and persistent at getting the water to move through the drain. Mission accomplished!! Once he was finished, Diego made sure the area was clean. 1,000 Thanks to Diego and I will call/recommend Flatley's again for my plumbing needs. Again for thanks Diego and Flatley's for a job well done! read more

This was our second time using them and they are efficient, friendly, professional and the cost was fair. Diego and Dave cleaned everything up and explained everything they were doing. Thanks! read more

Friendly Jennifer answered my call & scheduled the appointment for the next day, per my request. The technician, Diego, arrived promptly at the scheduled time & diagnosed my problem as exactly what I already knew the issue to be. No "upsell" tactics or overselling. Service was quick and the job was done to the highest quality standards. Couldn't be more pleased with the quality of the work and quickness of the installation of my ejector pump. I would highly recommend this company. read more

Don't hire these people. They charged $3300 for a job I later found runs $1900. While the actual plumbing job was satisfactory, the after job clean up was a joke - torn up lawn, broken concrete path and gutter pipe (which they later said they may replace but have not yet). They refused to acknowledge any reponsibility for the damage caused and insisted on payment in full. The owner refused to visit the site and was rude on the phone. read more

Flatley's Plumbing Express - The gutter they broke and will not fix or replace. - Plumbing Near Me - Frankfort, Illinois

I've used Plumbing Express (PE) for years but will not use them again. In early 2015, I needed replacement of a sewerage ejector pump that they installed five years earlier. These pumps should last between six to ten years. One week after installation of the new pump, the PVC piping that PE used came apart, soaking my crawl space. PE was notified and a different plumber came out and indicated that the first plumber "didn't know what he was doing". This repair lasted for about nine months and failed again. I brought in a new plumbing service. The plumber indicated that the pump was air locked and said that PE failed to drill a vent hole in the discharge pipe, which was clearly indicated in the pump installation instructions, which I confirmed. The pump is working properly now. It cost me $100 to find out that PE does very unreliable work, even on a very basic installation. Recommendation: DON'T USE PLUMBING EXPRESS! read more

I needed a plumber right away. I called and had someone show up within an hour. They charge by the job and I like that. I needed more extensive work done and they were right on it. They told me what they thought the problem was and they were right on. Dan and Ray worked all day and fixed the problem. They also explained everything to me so that I could understand what they were doing. Their experience is priceless and I would absolutely recommend this company for any plumbing job. True professionals in their craft. Thanks Dan and Ray. Kathleen read more

I will not use Flatley Plumbing again. I had originally been impressed with the friendly serviceman (plumber) and patience to replace a faucet. I was able to run to hardware store to buy and plumber replaced. The plumber made good with his time and worked on a backed up sink problem too while I ran to hardware store for the new faucet. The faucet was under a lifetime warranty. The new faucet came loose within 6 months and the secretary argued with me that it wasn't covered under warranty and therefore was my issue. My previous handyman put in same faucet that lasted for 5 years. Flatly criticized his work for not being a licensed plumber which caused a leak. Flatly Plumbing is criticized by ME!! The lady that answered the phone was terribly rude and argumentative blaming me for their shotty work. read more

The first two guys Brandon and Diego that came out seemed very nice and I was under the impression the work would be completed properly. A couple of thousand dollars later I was left with a bunch of pipes that were falling apart. I called and they sent out someone who confirmed everything needed to be redone and the job was done poorly, I could even hear him on the phone with Brandon asking him what he did and that everything was falling apart. The guy said he would come back the following day that he needed to get parts(which he never did come back) I then called and asked to speak with the owner in which the secretary seemed annoyed by and I never received a phone call back from the owner. On the third day and three guys later and the only reason I rated it two stars instead of zero is the problem was finally taken care of by Dave who did a good job. Overall they way overcharged me, were a huge inconvenience and did a poor job. I will not be using in the future. read more

We had Flatley's come out last spring and do some major work on our sewer pipe in the front yard. Last week, temps dropped to single digits and we had a small problem thatI thought at the time was an emergency. I called them and Tina answered, was friendly and assured me someone would be coming out within the hour. In the meantime, we figured out between us that this was not an emergency and could wait a month or two. I called back and let them know. We are planning to get an estimate for our needed repair in the next month or so, and are very thankful it turned out not to be an immediate emergency. I just wanted to update my review because we were pleased with the service last year and I greatly appreciated the answering of the call and the super fast dispatch of a plumber to our house. We didn't end up getting the repair done, but still, it needs to be said how professional and quick Tina was answering my calls and the company in having someone immediately available. I just really appreciated the sense of urgency being respected and how the call was handled. I will definitely be calling this company for our plumbing needs and soon for a small estimate. Thanks Tina and the plumber who was on the way for our call. Highly recommended. The first name I give when asked for a good plumber. read more

No complaint about the actual work done but problem with getting the 90 day warranty for the work. Called the business 3 times and told owner/manager would e-mail the warranty to me. Still waiting on that warranty! read more

When I was looking for a plumber, I searched on google and Plumbing Express was the first company that popped up. So I called them for an estimate. Juan came out and quickly figured out the problem and quoted me for the repairs. They came back out 3 days later and finished the job. They arrived exactly when they said they would. And the job took exactly how much time they said it would take. After making my appointment, I looked them up on Yelp and found a lot of bad reviews. But it was too late and I already gave a deposit and made the appointment. I was a little nervous, but hoped for the best. I am glad I stuck with them. Juan did an excellent job. He's nice, professional and respectful. They laid out tarps and plastic and didn't make any messes. They respected my home. He also found another problem with one of my other showers. However, he told my husband the problem and gave him tips on how we can resolve it ourselves (shower leaking - needs to be recaulked). Overall we are happy with the service. It was more expensive than I was originally expecting - but the job is done and we are satisfied. Thank you, Juan! read more

Had a winterization set up for an unoccupied house that I own. Flatley's was charging $500-600 for this service which was a great deal more than other companies. THey claimed they are very thorough unlike other companies that charge less. They wanted me to sign a waiver of liability to which I added "unless due to negligence of Plumbing Express, Inc.". They sent a note that they weren't going to come because of this. If they are trying to waive liability for their OWN negligence, it says alot about this company. BEWARE! read more

Only used these guys once and will not use again. They charged me 3 times as much, as I found out later, that other companies would have charged for a simple roto-rooting job. I was in a bind and had water pooling at the base of the house so I let them do it. Once PE determined the pipe needed to be dug up and fixed they quoted me a price 3 times as much as other reputable companies charge. I then came to my senses and got 2 other quotes and sure enough the company I finally hired charged 1/3 the amount PE quoted. PE probably charged me the neighborhood price as well. Fool me once your fault, fool me twice my fault. Sooner or later it might catch up with them. Gave 2 stars, 1 for coming out quick and 1 for doing the first part of the job. read more

I had a very unpleasant experience with this company and can not recommend them. I called them about a clogged plumbing line. A plumber came out and looked around and then said that the sewer line was probably sheared off outside of my house and it would cost over $2,000 to repair. I told him I didn't think that was consistent with what I was seeing and I wanted to speak to the owner about it first. He left in a huff and I called the owner. He said they see that all the time and that is what it costs, but he would send another plumber to run a camera through the line and make sure that the line was indeed sheared off. A second plumber came out a day later, opened up the line and quickly determined that it wasn't sheared off. He spent a couple of hours trying to figure out what was wrong and he ended up rodding my kitchen sink line and they charged me more than $500.00, on top of the $135.00 that I paid the first plumber, for that. I thought that was way too much and more than I was told I would be charged but I paid it anyway. The drains worked now, though I continued to have some problems and they didn't work as well as before the first problem. Finally I called the company to see if they would come out and take a look again. I was unable to get the owner to speak to me directly about the problem and instead he had the plumber call me. I explained that I had paid a lot for having one line rodded and asked if they might come out and check it out again. I did not want to pay them any more money as I felt I had overpaid the first time. He was completely unwilling to do anything for me and I was unable to speak to the owner about any of this. I followed up with a letter to the owner to which I received no response whatsoever. Incidently, I ended up rodding the kitchen sink line myself with a drain snake from Menard's attached to a drill and everything has worked great since then. In conclusion, I got a misdiagnosis, overcharged for what was likely an incomplete repair, and then poor customer service and a bad attitude. read more

I initially called Flatley's last year to get our sewer routed out. At that time, we were told that we had bigger problems, and that although they could get us back in business temporarily, we would need bigger work down the road. Sure enough, we needed a complete replacement for a large section of our sewer system. It also happened to be the middle of winter. The hard-working, problem-solving crew of Dave, Danny, and Juan worked through extreme cold without complaint. Throughout this job, another crew, including a plumber who is no longer with them, unfortunately did some parts of the job that were less than satisfactory. I have learned that the person responsible for the less than satisfactory work is no longer with the company. Nonetheless, Flatley's stood by their warranty, and the small problem that persisted was just finished up beautifully this morning by Dave and Danny once again. Any small problems that happened along this extensive job were handled in the end by qualified, clean, and courteous professionals. Overall I'm extremely pleased with the service, courtesy, and fair pricing of this company and I definitely recommend them to anyone needing plumbing work. By the way, Dave and Danny weren't just clean and professional, they were super sweet to our dogs and very personable. I have found that my dogs are great judges of character, and this crew was top notch in their book! (and ours!) :) read more

Last month our sump pump backed up in the middle of the night. I called a restoration company first to have them suck up all the water and deliver fans/dehumidifiers. They suggested to have a plumber come out first before they delivered all the equipment just in case our sump pump backed up again so we weren't paying for cleanup twice. The plumber we use was out of town so the restoration company recommended Flatley's to come out and see what needed to be done. The minute the tech walked in he reeked of smoke and had a bad attitude. I showed him where our sump pump was. It wasn't what he said but how he said things. "You don't have a light in here?" I replied no.... and "this is your only pit?" I replied "yes, this is the only pit I have besides our pit for the ejector pump" So then he proceeded to go outside in the rain and said the piping from our home to outside in the yard is pooling and backing up the piping needs to be relocated. He came back inside and looked at everything again. He said our pit was like a 5 gallon bucket and it's not big enough. He said it would need to be redrilled and the piping needs to be replaced. He kept repeating what he was saying a few times almost like he thought that we didn't grasp the concept and told us it would be $3,200! He had to go back out to his car to write out the invoice for our night call. The tech didn't even know how to spell simple words and letters were written backwards. Our experience was absolutely unprofessional and I would never let them set foot in my house ever again. Update 3/27/18 The owner has replied to my review and said he is replying again to another review. This other Michelle C lady is not me, it is someone else. I never had work done by this company. They just came in to assess what needed to be completed and they weren't professional. read more

Requested repair on line, called within minutes after submitting, requested repair on a stopped up toilet, for next morning, got a call next morning early, arrived when he said he would, and gave estimated quote how much when he walked in and completed the job as stated. Professional and polite, a pleasure to have in my home. Ty read more

I came across Flatley's after getting fed up with another plumbing company. I've dealt with them 3 times since, and every time has been a pleasure. They are very accommodating, I never feel jerked around or over charged. Rick (came out twice) is wonderful, honest and very understanding of our chronic tree branch problems (darn pine trees are evil), awesome service! read more

Its was the first time and last ,Will never call this company again , they say they charge you something on the phone but when they come to you they double the price. read more