Took a ring I bought here when every other store said sizing was impossible. They did an amazing…read morejob and it got perfectly. Not only was the craftsmanship really good but they were very friendly and happy to help anyway they could.

Neil and staff are phenomenal! They always provide amazing customer service whether it's sizing…read morerings, replacing watch batteries or answering questions while shopping. Plus, the pieces Neil has created are beautiful pieces of wearable art. By far better than any other jewelry store, especially the chain stores.

We highly recommend The Jewelry Vault. Neil and Jonas give wonderful customer service. Whether it…read moreis something simple like replacing a watch battery, or as complex as designing custom jewelry, they have always gone out of their way to be sure that we are happy with whatever we purchase. We feel like we always get great quality, low prices and tremendous service. We will continue to shop there whenever we need/want anything in jewelry.

My fiance and I came to Chris' jeweler workshop in early August for the weekend wedding ring…read moreexperience. Chris had invited Eric, a kind friend of his, to help us with the process. They were both incredibly helpful and let us do the majority of the work! I had the tri-color ring, comprised of 3 separately-made rings of 14K yellow, rose, and white gold, while my fiancé chose a much simpler single 14K white gold band. My fiancé was to make a total of 3 rings before they cut them back open and connected them in such a way that they, quite literally, ROLLED over each other when gliding onto my finger. He had so much fun perfecting his skills and getting three tries to get comfortable with the whole process! With almost 2x the extra work, it was very efficient to have Chris helping him with the tri-color ring, while Eric helped me make the thick white gold band. I have been in absolute awe by the beauty, yet simplicity, of the tri-ring, along with the elegance and thickness of the white gold band. They are beautifully crafted and polished. It's amazing to think that we started with 4 bars of gold and ended with polished, shining rings in about 8 hours. Chris and Eric were both super supportive and encouraging; They had a lot of patience and allowed us to carry out steps for as long or little as we wanted, while coming in when guidance or direction was needed (or when our fingers got too tired). The atmosphere was great, very calm, comfortable, and fun. We joked a lot and engaged in conversation. We were treated to a nice lunch at a local deli across the street and overall, felt like the flow of everything was great. We are very happy with our rings, especially since we now have photos and memories of making them together. A big thank you to both Chris and Eric!

A completely satisfying and enjoyable experience. I can't say enough nice things about Chris - we…read morehad a great time hanging out with him for the better part of a day, making our rings. He's great fun to talk to and has had a lifetime of interesting experiences. Chris is an excellent teacher! My fiancee and I had zero experience working with open flames, torches, metals, and whatnot but felt very comfortable in Chris's workshop. He walked us through each step and made us feel completely comfortable with what was happening. Chris took the time to talk to us and understand what it was we wanted - and we ended up with exactly that. It's crazy. We made each others' rings, and I'll think about that fun day every time I put my ring on. Highly, highly recommend.

A few months ago when my fiance and I got my ring back after getting it resized we immediately…read morenoticed issues with it. Two of the prongs were visibly shifted and the band had a deep scratch that had no been there before. This was obviously upsetting to even need to bring up, but my fiance did so very respectfully and graciously and we were met with hostility and defensiveness from Jean herself. I was appalled at the rudeness in The tone of her voice. My fiance and I have never had to get a ring resized before, we are new to this. Jean went on a rant to us about how she's been doing this "for forty years" and I just stood there wondering how she's gotten away with such awful customer service for that long. Jean did agree to take the ring back and fix the prongs and buff the band, although she denied that they were the ones that messed them up. After this encounter I learned that my fiancé and I are not the only ones who have had this kind of experience at Jeans Jewelers. TWO other couples I know have had similar experiences. One of them simply asked a worker at Jeans if they could copy down their diamond number for security reasons, and Jean rudely intervened and told them that if they thought their diamond was going to get stolen then they shouldn't hand it over. Good way to comfort Your clients! And my other friends had a bracelet resized and when it came back wrong and they brought it back, Jean was not happy to satisfy their needs. Look, I get that she has Been in the business for a long time, but that is no excuse for being hostile toward your customers. I will never recommend Jeans Jewelers to anyone. And I highly suggest you steer clear if you want a pain free process for your jewelry needs!

We were new to the area and needed some repair on our granddaughter's necklace. We were welcomed…read moreby Jean's staff, who did an excellent repair quickly. We have purchased gifts there since that time and have always been impressed with Jean' knowledge, selection, and excellent service. Great local business!

I consider myself a bit of a regular at Princess. As a watch geek, I have to have my watches…read moreserviced regularly, and Princess always does the job right. The staff is helpful, and the prices are fair. Anything from a basic battery or band adjustment, up to a full maintenance service, they got it covered. If it's outside what they can service, they're always up front about it, too. I'll keep coming back as long as their standard of service stays this good!

Thank you to all that have helped me over the years. My review is past due! I love how clean your…read morestore is, I love your customer service and attention you give. Your suggestions to repair my late mothers wedding ring was excellent and I am happy to be wearing it! I fully trust Princess Jewelry & tell everyone I know to stop by for their jewelry needs, repairs and even the specialty figurines they carry. 5 stars

I didn't know what to expect when I walked in the door. I guess this is a shop for buying…read more"spiritual" things. It seems old and dirty and overstocked to me. I think every nook and cranny is too full and every item should be picked up, carefully cleaned, and their display cleaned. I also found the confusing "rooms" difficult to navigate. Where is the doorway? Can I exit through a different doorway? I don't know, the whole thing needs to be remodeled, in my opinion. Wise Quaker of yore, George Fox, once said, "use it as long as you can." And I feel this place has been used, in its current state, as long as it can.

I took my son here as he wanted some Tarot cards and we had a lovely experience. The store is…read moreadorable and has tons of stuff and the staff are super helpful and kind. Definitely recommend for your spirituality needs! He's already asking to go back.

I was looking for a new battery replace for my g-shock watches. I wanted to adventure off and give…read moremy business somewhere local. I did a google search and Yelp search. Fredericksburg jeweler popped up. So I made a call and asked if they did battery replacement on G SHOCK watches. He said yes! So, I went downtown and went to look for parking. It was hard to find parking downtown, it's busy and I suggest park down near the river. Near the river has more parking availability. So I went into the shop, it small but the owner seem nice and accommodating. He gave me 50 percent off on the battery replacement so I got a great deal! I highly suggest coming here!!!

They're always polite, always friendly, always helpful and always accommodating. I can't recommend…read morethem enough and when I see a bad review about them I wonder what the problem was with the person leaving the review because it certainly is hard to believe it's this business they're fantastic. Highly recommended!

Recently, I took a chain that was really important to me to be repaired. I had no issues, but the…read morechain came back inches longer. I'm not sure if they actually repaired the original chain or gave me a different one. I came back to show them how different it was and was verbally attacked by the male owner of the store. He was incredibly rude, even after I said I was willing to pay what I originally paid over again (which also simply isn't fair). He continued to attack me, accusing me that I switched out the chain and that Hugo Kohl would never do that. Do not take your jewelry here if you want good jewelry repair or you want to be treated like a normal human being! It's not worth it

I had a very negative experience when bringing a family necklace for repair. I was talked down to…read moreby the male employee and I was up charged for a simple repair. I will be taking my business somewhere else and I think you should too.

I was looking for a local gem (all puns intended) of a jewelry store and found it in AQ. You can't…read moreget more of a 'local' feel than a store run by a mother/son combo. Friendly, professional and at the top of their trade. If you are the type of person that must visit several stores to be confident you are getting the best deal and service, be my guest. But I recommend you save yourself the time because you will eventually end up at AQ and be so happy that you did. You can't beat the knowledge and experience.

They were friendly and promptly replaced the battery in my wife's Seiko watch. Their rate was a…read morebit pricey, though.

I just think J&R Jewelers has the most unique selections for any taste. I love looking at their…read moreVintage and Estate sections.

I was raised being told if you can't say something nice don't say anything at all. I am so past…read morethat. Never in my life have I been treated so rudely. Not only did they not do what I asked but then they "fixed" it wrong, they kept the gold from screw back gold earrings any claimed it was filing's. I try to support local but don't spend your time or money being insulted.