I do not typically take the time to post reviews, but today I had to make an exception. I called to speak with whomever necessary to inquire as to why we were still receiving visits, as we are new homeowners who do not have a contract with Rider. The previous owner contracted with them, and their services were to continue until the end of that contract, per our closing requirements. After that timeframe has ended, we have now received bills - 2 of them, ($300 each) addressed to my husband for "continued services" we did not need, wish for, or ask to renew. I initially was just simply trying to question why they were continuing to come, convey that these visits were no longer necessary, and attempted to inquire about the bill's we've received; when the she INSTANTLY became shockingly combative, raised her voice to speak over me, completely interrupting me and cutting me off. She immediately became incredibly RUDE, instigatingly argumentative, unwilling to hear my concerns, and literally berated me. Speaking to me in a sarcastic, condescending, rude, patronizing voice; calling me "sweetheart" and "hun" in the most intentionally disrespectful tone of voice, before hanging up on me. I was immediately shocked, and have never been treated so poorly by any establishment. I called back asking to speak to a manager this time, when she informed me that SHE was in fact the manager?! This is NOT how you handle customer service and is the worst example of "professionalism" I've ever seen. Having worked in customer service all my life, I am offended that people like this are given a position/title/and platform to set this type of example for the rest of the staff, while treating the public so horribly. She even confirmed that no contract by us has ever been signed or sent back to them, yet still literally wanted to ARGUE with me as to why we were continuously being billed?? Now after reading the other reviews, it seems the majority of any good reviews have been written by friends or family of the business owner, and the few that are of actual customers have all experienced the same negative experience. It seems this normal behavior for this woman/manager to handle business this way?? How is she still working there and not fired??! She certainly deserves to be, and shouldn't be allowed to speak to the public or represent any company whatsoever. She has even gone to the extent to remove negative comments or reviews on the Rider website (this one twice), which is completely deceptive and basically LYING to the public. So please, any and all who have the opportunity to read this review before I'm sure she removes it as well, take my advice and STAY AWAY. There are plenty of other truly reputable pest control services out there, and if we find ourselves in the need, we'll call ANYONE BUT RIDER.
EDIT TO ADD: The gentlemen that have been the ones to come to our property and conduct these "checks" have always been very nice. I honestly feel for them for having to lose what could be potential contracts due to the lack of professionalism displayed by Ms. Angela. The serviceman were very respectful, and she is literally taking food off their tables. read more
