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    Rick's Trailer Repair

    5.0 (1 review)
    Open 8:00 am - 6:00 pm

    Services - Rick's Trailer Repair

    Trailer repair

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    5 years ago

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    Jackson Truck & Trailer Repair

    Jackson Truck & Trailer Repair

    (1 review)

    If I can save one person from wasting time with this company by writing this review it will be…read moreworth it. My husband owns a small business, we bought a used box truck on July 24th at that time he spoke to David Lewis on the phone, he told Mr Lewis all the problems the truck had and David Lewis gave My husband a rough estimate of 1000$. He dropped the truck off on July 24th. My husband then spoke to Mr Lewis that Thursday, the 27th on the phone, David Lewis said he would email a quote that day. We need the box repaired on the truck and the sliding door. My husband never heard from any one and he emailed Mr Lewis on the 28th asking again about any repairs, still no response. At this point he is renting a uhaul while Jackson Truck and trailer Repair have the truck. My husband patiently waits to hear something from David Lewis as another week goes by. I am also my husbands secretary for our small business, so I jump on the phone on Aug 4th I finally get to speak to a man named Don. As I try to explain we still have not received a quote he argues with me calling me" lady ,lady lady I saw he faxed the estimate myself two weeks ago." I try to explain we don't have a fax as he very rudely cuts me off again saying" well then he emailed it I don't remember!!!" I try to say we haven't received an email and maybe he has the wrong email, at which point he cuts me off again , " miss, miss, lady.. the email would have got kicked back and it didn't." At this point I am trying to be super cool because we really need the truck, we have had to spend 300$ a week on a uhaul for our deliveries. I try to explain this as he insist on getting my name and number and will call me back. I do this and we do get an email a few hours later from Mr Lewis of an estimate. The estimate was dated Aug 3rd. -yesterday, not "two weeks ago". The estimate that Mr Lewis gave us two weeks prior on the phone, was a rough estimate of 1000$ which we understood. We figured even if its 2000 or even 2500$ that would still be in our budget. The estimate he finally sends us two weeks later was for SIX THOUSAND DOLLARS ??? This did not even include the repair on the sliding door?! My husband calls very politely and speaks to David Lewis and explains unfortunately that estimate was out of our budget. My husband asks about the door repair? He did not see that on the estimate in which Mr Lewis replies " I forgot about that, let me go take a look and I'll email you an estimate on that" , Friday afternoon came and went with no response once again. Once again my husband emails on Aug 7th!! to ask about the door estimate, no response, Today is Aug 10 and my husband finally went to pick up the truck with no repairs done and no apologize for the horrific delay. They had our truck for 3 weeks , we had to pay for a uhaul in order to work. The truck still needs to be fixed.

    U-Haul at Veterans & Williams

    U-Haul at Veterans & Williams

    (9 reviews)

    This may be the worst customer service I've ever received. I don't understand why people work…read moreplaces they hate. Just avoid this location at all costs. The most unfriendly and unhelpful people. Go to another location

    Zero stars should be a choice. Do not use Uhaul under any circumstance…read more 1) A reservation is not really a reservation. They go in the morning, see what trucks are available and where and then assign you. My "reservation" was at the Veterans location 5 miles from my house. An hour before my pickup time I was sent a text that I had to go to their Michoud location. 27 miles from my house. A 35 minute drive each way. So there goes an hour of my day, The scheduling person actually had the nerve to tell me it wasn't an hour drive to Michoud. It isn't but since I can't teleport with the truck back across the city to my house, it was over an hour. 2) The drop off was just as bad. The assigned contract location in Baton Rouge was closed. No lockbox. After a 20 minute wait for someone to answer the Uhaul service number, the rep told me the location was open from 11-7, AS I WAS STANDING THERE IN FRONT OF A PADLOCKED DOOR at 2:30 AND NO LIGHTS ON INSIDE. So there customer service help line does not know what the hours are of the drop off locations. AND I was told dropping off at a location not in the contract would cost me extra. 3) Another 20 minutes on hold and we were given an alternate drop off. It took us 2.5 hours to load up and get to Baton Rouge. It also took 2.5 hours to give them their truck back. 4) The automated check out didn't work. The starting mileage in the system for our truck was 4,000 miles higher than the actual starting mileage so we couldn't put in our ending mileage because it was less than their inaccurate starting mileage.

    Rick's Trailer Repair - trailerrepair - Updated May 2026

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