Nate, Jordan and Jose were great from start to finish! Kept me informed of any issues they ran across and how they were going to work thru them. They answered all my questions with expertise. Extremely professional. They cleaned up every afternoon when they were finished for the day. I'm going to miss them now that the job is completed. Highly recommended!!! read more

Nate and Jose were great. The quality of the railing is top-notch. The workmanship is solid as is the new railing. Both the crew and the product are exceptional. read more

the scheduling process was difficult several reschedules. but when they arrived your employee jim did a good job and was very pleasant and accommodating. thank you jim read more

Terrible company who takes advantage of elderly customers. Do not use this business if you want to get the job done right. read more

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The entire experience was horrible. The finished fence isn't terrible. I am particular about the wood used so I had the salesman bring me samples of the two thicknesses they offer. The thicker one was rough sawn which I didn't like, he said if I wanted it smooth on both sides to use the thinner board, so I chose those. I signed the contract and then never got an email or call even saying they acknowledged I had signed. I thought that was odd, so I had to call them to verify they got it. Day 1- Start time 8-9. Showed up at 8:15 The lead installer walked the job and saw the post-it note on his paperwork that said "One Day" and had a fit, he was visibly upset and called his office. They had told me it was a three-day job, so I am not sure why they put everyone through this emotional nightmare at the start of a job? He then said they forgot the jackhammer, left at 8:30 and got back at 10:00. Tore down existing fence. Took off existing lock to reuse and put the lock and screws in the dirt of one of my planters. We talked about the boards for the fence and the company does not carry any smooth on both sides boards like the ones I was told I would have (and that I had a sample of). Day 2- Start time 8-9. Called at 7:30 said going to another job first, will be here after 1:00. I called corporate and asked why they weren't at my job and why they didn't have the boards I was bid on? The CEO said if they don't carry the boards I was shown, they just wouldn't finish the job. WHAT??? My biggest nightmare, the old fence is down and they are walking off the job. I was thinking I could go pick up the boards locally or pay the difference for them to purchase some. Nope, he didn't even want to talk about any solutions. I was beyond distraught at this point. The local branch did eventually go through their stock and try to find the smoothest boards they had and did say they would finish the job, but at this point I pretty much despise this company and what they have put me through thus far. Day 3- Dig out existing cement plugs- put dirt all over my flagstone patio. Cut wood on flagstone patio, sawdust everywhere- in beds, in grout, on plants, in the mulch, etc.. The driveway is 5 steps away and would have been better for cutting and placing piles of dirt. Putting down a tarp would have been smart as well. I had the drip system all coiled and tied up so there were only three places to avoid stepping, yet they stepped on the drip lines dozens of times, even though they could have been easily avoided. They also stepped on plants in the ground that also could have easily been avoided. Seems like they just didn't care about my property or my gorgeous patio area. I had decided on their metal posts and apparently, the wood rails are not thick enough for these posts, so everywhere a board goes on a metal post, that board sticks out farther than the other boards. It is most obvious on the ends which flair out. They said they would fix it, but it has been over seven weeks now and I have not heard from anyone. He said to give him a couple weeks. So much for the lifetime warranty Day 4- They tried to install my lock and it doesn't fit. So all these guys with all this experience didn't know that a lock that has had the stems cut to fit a 4" post, wont fit on the new 5"post? This left me without a lock over the weekend, an extra four days of worry about a break-in. I am baffled that everyone said my old lock would be fine. In the photos you can see where the boards flair out at the end of the fence, that every rail is cracked where the screws are (not sure if this is normal?), the pilot screws they put in the trellis but did not remove them or take them out and put the regular bolt in the same place, etc.... read more

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I had Rick's remove my old fence, and move my fence line out a few feet. The salesman, Brian, came out to the house and inspected the area that fence would be built. He was very easy to talk to. Very knowledgeable about thier products. He seemed like a very genuine person. When the installation crew arrived, I did a walk around with them answered questions about materials and procedures. Bailey ,Jordan and Ben worked very hard throughout the removal of the old fence, and installation of the new one,even though the temps for the days that they were there were close to 95°. They kept the work area tidy during the entire process doing a walk around each evening when they were done. The project took a total of three days and the final product turned out great. They installed a walk-through gate and a 16 foot drive-through gate that both look really really nice. My wife and I are both happy with the product. I highly recommend Rick's. read more

From start to finish our patio cover installation was a breeze. We looked for four years at products that were high quality and a company that were efficient for the installation and we found that with Rick's custom fencing. We first saw the cover at the home show. And I can't say enough good things about the gentlemen who did the work. Devon, William, Nate, Baylee , and Andy were delightful to work with and so efficient in their work. Thank you all. We love our patio now. read more

Ben & Damien did an excellent job of installing new hinges and aligning a large double wooden gate which now operates as it should. They were very professional and thorough in completing the project. read more

I hired Rick's Custom Fencing and Decking and Nate, Baylee and Andy worked for two days, replacing posts, pouring footings, repairing railings and the like. They were skilled, professional, friendly, responsive and did a great job, right down to the details and cleanup. I will use this company in the future and feel fortunate to have come across their services. Thank you so much! Lois Michaud read more

Jim and Austin did a wonderful job! the new fence looks great, and they were courteous and professional. we have used Rick's before for two other projects (a fence at a different house and a deck), and we would definitely recommend them. read more

From start to finish, we were completely delighted with Rick's. All of the crew members (Devan, William, Ben, Damian, and Andy) were not only polite and careful, but more importantly, they were very good at what they did. They do extremely high-quality work: paying attention to detail, and avoiding any corner cutting. Anytime they faced a difficulty or an unexpected issue, they worked out a good way to solve the problem, even if that meant going the extra mile. And they were completely true to their estimate. We have owned homes in various parts of the country, and we have dealt with many contractors. This was simply the best company I have ever worked with. read more

Jim and Austin very professional and helpful in the process of building our fence and if we had any questions they were right there to help. would recommend Ricks fencing and Jim and Austin to do fence work! read more

Recently had Josh, Ben and Damien install railings in my mom's back yard. We are very pleased with the result.