Great people to deal with, always on the ball. Makes it easy to learn about the insurance you need. Laura is the best, so caring and kind. Always a pleasure to deal with. Aaron was fantastic and helped me in a flash. You need these people in your life, they know their stuff. read more

Rick Douglas - State Farm Insurance Agent - My new Baby! - Auto Insurance Near Me - Temecula, California

I'm extremely disappointed in this office as a whole. I was involved in and off roading accident with one of my jeeps and before I filed the clam I wanted to confirm that it would be covered because I never filed a claim for an OffRoad accident before . So after finding out from this office my agents office . That off-roading is covered as long as it's not during an off road competition . I was not involved in a competition during this accident . I haven't been involved in an off road competition of any kind in over 15 years so later in the day I filed the claim . This was was over 2 weeks ago . Now State Farm is saying they are still investigating my claim because Rick Douglas office added notes to my file to the effect that they feel I was in a competition during my accident because they felt the purpose of my previous inquire was to falsely frame my clams to favor coverage . I called to talk to Rick 3 times in the past 2 weeks and I was told he was not there and would not be back until the Monday after Thanks Giving . Today is Monday 11/28/2016 I spoke with Rick the actual agent and wow . All I can say is he is not on my side . They denied my legitimate claim . Shady group . read more

I called and called and can never get thought to talk to the actual agent Rick . Robyn is not nice so I won't talk to her ... I have a lot of vehicles and buildings I needed insured and I wanted to switch to State Farm and was told Rick was the guy to use But I don't think he is ever there . This is a ship without a captain for sure and if this is who State Farm is choosing to hang there reputation on then NO thank you . 12/29/2016 I found a good State Farm agent she actually picked up the phone first call and helped me right away What happen to my review ? It's not showing? read more

There comes a time in one's life where you magically turn into an adult. For some, its when you get married, for others, its when you buy your first home. But for a very select few; its when you purchase good car insurance. The allure of cut-rate insurance only serves an economic purpose. However, when you really need them to be there for you they won't. Spend a little more and get that feeling of security. Your life may depend on it... read more

I have been with this State farm office now for 10 years almost. Love the service there and the staff always go out of their way to answer my questions and concerns. Wouldn't switch. read more

Been working with Kim Lucas for a few years as my agent and I couldn't ask for better customer service/support! She is on point with anything and everything you ask from her...and her response time is incredibly fast... Something to tell about a business when you can call in, give them your name and they know exactly who you are, what is covered on your policy, and at the same time ask how your family members are. Almost like I'm talking to a friend, not my insurance agent. I couldn't ask for a better agent or insurance policy. State Farm has my business for the long haul, they've never steered me wrong. Huge props to Kim and team! Well done and thank you for everything! read more

The Service here is Fantastic! Kudos to Laura as she is available and always gets back to us in a timely manner. She has saved me a lot of trouble with good advice. I have had insurance with them for about 14 years. Recommended by my son in laws family who have all their properties and cars cover with them longer than that. I have all my cars and home covered by them and so does my son and daughter. Always very helpful and friendly. I have called them from the scene of an accident and they are truly helpful. Claims were settled quickly and I won't ever use another insurance office. Not even when I moved out of the area. Keep up the good work crew and I still recommend everyone I know to go here! read more

Excellent service from this State Farm insurance office for over 30 years. Robyn and Rick helped me through the years and more recently others have been extremely helpful. Their rates and customer service are excellent! read more

I've been so disappointed by the way we were treated by this office . We have numerous vehicles and 1 house insured with them but also use another State Farm office in Nevada for another home of ours . The difference in our treatment once we needed to use them for an accident claim has been a complete turn around. They have been rude, dismissive, suspicious , accusing us of lying and changing things, when all along it was their office staff who mishandled the information given. They have continued to delay our claim at every point, even after interviewing numerous witnesses that verify and legitimize our claim. It's been nearly two months that they have been keeping us in limbo . We have never felt so unable to discuss this because of their preconceived suspicions and the way they kept dismissing us. I'm really only writing this review because we have exhausted every attempt of going thru their office to be heard. read more

Rick Douglas - State Farm Insurance Agent - Auto Insurance Near Me - Temecula, California

Thanks for your concern "Rick", After all the problems, issues, questions, cancellation of my policy and a month later from receiving a yelp review. Maybe you could of showed your concern while the problems were happening. read more

I have been a State Farm customer for 25 years and my experience with this office has been fantastic. Laura is always available to take my calls and responds to emails promptly. She is so helpful and a pleasure to work with. I moved to San Diego County three years ago and decided to maintain the relationship with this agent due to the level of service provided. I highly recommend this team of professionals. read more

I have been a client of Rick Douglas' for over 25 years. First as a student under my parents' driving policy, then as a driver myself and for all of my homeowners and life insurance needs. His staff is extremely knowledgable and will do their best to get you a fair price for whatever type on insurance you need. Much of his staff has been there for 20 yeas or more, which is a testament to the kind of man their boss is. ~Angie Knoll read more

Rick and his team have been nothing but professionals handling my coverage since the 1990's. As one example, I hit a washout on a fire access road in Los Coyotes Indian Reservation while offroading with friends, which damaged the front axle in my Jeep Wrangler TJ beyond repair. Rick's team sprung into action right away and everyone a pleasure to work with while getting a new front axle replacement for my Jeep. Another example is when my Jetta got rear-ended on the 91 expressway. I called Rick's team while at the scene of the accident and they immediately walked me through all the details on what to get from the other driver who hit me, taking the right pictures, following up with their insurance, etc. Special shoutout to Laura who always returns my calls in a timely manner and is always excited to hear from me and genuinely concerned about helping me with all my mishaps, no matter how big or small. I had an issue with the State Farm mobile app when it first got released. I called Rick's office and Aaron immediately help me resolved the issue. That young man knows his stuff! Many thanks to Rick and all his team!!! It is a pleasure doing business with you!!! Regards, -t read more

Worst insurance experience ever. Not only was State Farm no help when my wife was rear ended they actively lobbied against my interests with the other insurance company. These people are not honest or customer oriented. Do not do business with them. read more

Rick Douglas must be a fantasy. We have never talked to him. We have never seen him. He has never called us. We don't know where they got the picture on his business card. Laura is always busy. It is difficult to reach her. Messages dissolve when sent to her. We received a letter Oct 28, 2014, from Bloomington Il advising us to check out replacement cost of our house. We delivered the appraisal performed on our home in August to Laura on Nov 10, 2014. Dec 24, 2014, we got a letter saying State Farm cannot use our appraisal. They have no underwriting information. When they sent the letter to us to check out the replacement cost , what they meant was that we could increase the amount of the replacement cost, but we could not reduce it, even if we had a recent appraisal. The "personal lines underwriter" wrote that we should call "Rick Douglas" for answers. But we cannot find Rick Douglas. read more

I have had State Farm for about 30 years. I have always been able to call Robin and she always has been patient, curteous and helpful. She cares about me and my family and always asks how they are doing. Recently I was in an accident and she was the 1st one I called. She was right there with me and gave me instructions on what I needed to do. I had to deal with claims after that, but I called her a few times just for advice. She always takes my call, and even if it isn't her area, she still listens to me and advises me. I, for a hot second got a quote from Geico but quickly realized that even though they may have been cheaper, I would not have gotten the same great customer service I had come to know. In dealing with the person who hit me's insurance (Gieco) I am so thrilled that I didn't make the change! What a joke they are! They basically laughed at me, they were impatient, spoke to me like I was 3 year old, and they flat our lied to me about the release paperwork. Robin instructed me to call State Farm's claims dept to ask about the forms they wanted me to sign. Pam was so helpful in answering my questions, she was patient and understood what I was going through. I wouldn't change from State Farm for anything, it's not worth it! I love them, they are like my own family! Thank you for being there for me and my family! (like a good neighbor) LOL read more

We have been with Rick Douglas's State Farm Insurance agency in Temecula for over 20 years. We have always had excellent service with State Farm . Laura Charloff is the agent whom we talk to for all of our insurance related problems . She has always provided us with the best customer service. Whenever we have had needed their help for our cars, our homeowners insurance,life insurance, Laura has been just a phone call away. We have always been completely satisfied with the level of service. Which is why I would not check out another insurance company for a possible lower rate. read more

I am so surprised by the negative reviews posted by others and am positive there must be more to the stories that aren't offered. I have been with State Farm since 1978 and my wife even before that. We moved to the Temecula Valley in 1987 and that is when we transferred to Rick Douglas' office. We have had our share of claims over the years, some our fault and some the other person. Not once have we had a bad experience. All our questions and concerns are always addressed in a timely manner and communication is always top notch as well. We have had several cars, 2 of them Classics, a small RV, our home, and business insured with Rick Douglas and could not be happier with his service. My go to contact at the office is Laura. She has been so helpful in all aspects of my insurance needs.Some have said they don't think Rick Douglas exists but I can tell you he certainly does but if you call the office at 4:00pm on a Friday afternoon what do expect. The man deserves to take off a bit early. He knows his staff has everything under control. Please note that my last name and Rick's are the same but we are not related. I will continue to use this business for our insurance needs because of great rates and great customer service from everyone. John Douglas read more