I purchased a Surly LHT for an extended bike tour and, although the price was good, the build of the bike was appalling.
The 10 speed bike was fitted with a 9 speed cassette, which was bad enough. But what's worse is that most of the bolts were not tightened enough. I was forced to give the bike a total overhaul myself before riding - tightening most of the bolts to make the bike road safe. The brake hoods was also utterly loose - an amateur and lazy job done by the shop.
I can't stress enough how disappointing this experience is, and I urge any serious cyclist to think twice before purchasing what could amount to a dangerous bike build from this shop. read more