This is absolutely my favorite gas station. It's a very basic, small town stop with your classic staples: decent drink selection, as well as chips, and personal care items. It's a clean store with lower than average pricing (including gas prices). The thing that really makes this place so special is their cashier, Natalie. She has been so incredible with customer service and it's become almost a personal relationship at this point. She's amazing at making conversation and making you feel like a valued customer with her genuine actions. Because of this, I would highly recommend this gas station compared to anywhere else in the area. read more

On 6/29/13 I went to the Citgo on the corner of routes 12 and 31 in Richmond IL and paid at the pump using my card as a credit. The pump did not give me an option to run it as debit. I paid for exactly $10 worth of gas. Before leaving to go to a local festival later that day I called to get my card balance and there was only change left. I called cardmemeber services who told me I had a 100 dollar charge for gas at the Citgo. I said what? This can't be right! The transaction went through normally and the screen at the pump was cleared before I left, ready for the next user. I was informed that while some gas stations charge $1 deposit to see if the card payment goes through others charge much more. Cardmember services also advised it may take up to 3 days to release the money back to my account. Of course this was unacceptable so I asked if we could have a three way call with the gas station to see if we could expidite the release of my money. The woman who answered the phone at citgo insisted there was nothing to be done to release the money that it wasn't their fault. I informed her that the bank could confirm that indeed they had taken the excess funds. I also told the woman there is no sign at the pumps stating citgo may take excess funds for purchases at the pump. She gave me an attitude and told me I should have just come in to pay. She was unwilling to give me any contact information for her boss (the owner) who she claimed could resolve it Monday morning if I brought in a bank statement. I told her anything she wanted to know she could ask right now in the three way call as I don't get statements (card is through global card services). I told her this practice basically constitutes stealing and I wasn't afraid to get a lawyer involved if it wasn't resolved quickly. She then said she would contact the store owner and get back to me at her earliest convenience to which I replied this phone call isn't a convenience it's a priority. She called back ten minutes later and told me the store owner couldn't do anything soone rthan Monday and would call me to tell me the outcome. I most certainly didn't get a phone call from them but I did find out my $90 was recredited. DON'T ALLOW CITGO GAS STATIONS TO DO THIS TO YOUR MONEY AND GIVE YOU HASSLE ABOUT IT ALSO. GO TO ONE OF THEIR COMPETITORS INSTEAD! read more