Purchased a replacement cover for my F250, I installed it myself, had to call for help and Richmond Auto Upholstery tech was very helpful. seat came out brand new and was an exact match. read more

Richmond Auto Upholstery - Before - Auto Upholstery Near Me - Sugar Land, Texas

See all

The seats are well made and have a good feel. I would buy them again. Unfortunately, the professional installer i chose botched the installation. Richmond is responding very professionally to find a solution. See my 12/16/25 post regarding the installer read more

Ordered a seat cover in July. Waited until October and didn't hear anything, but now it seems like it has gotten lost in the shipping.

I read the negative reviews and rolled my eyes. I guess we're living in a "I have to have it yesterday" society. I ordered a new drivers side seat cushion for my Mercedes GLE 350 and was told it would have to be ordered. It took about 3 weeks but when I got it, I was shocked at how well it matched. I took it to a local (very reputable) auto reupholstery business and was told they ordered from Richmond Auto Upholstery all the time. My seat looks brand new. They were honest, communicated well and kept me updated when I called them with questions. I will definitely be ordering from them again AND I'll be referring them to anyone that asks. You can see for yourself from the picture. Thank you Richmond Auto Upholstery. read more

Richmond Auto Upholstery - Drivers side seat replacement. - Auto Upholstery Near Me - Sugar Land, Texas

Initial order 6/2. At first they were very responsive, requesting vin and clarification for the order. Several back and forth emails with just a few days. Then they ghosted me. 6/19, I inquired about turn around time. No reply. 6/24 I asked about when the cover might ship. No reply. 6/27, again asked about status. No reply. Finally, I disputed the charge with my CC 4 weeks from purchase and suddenly 7/2 they responded that all my messages were going into their spam folder. Curious, I was replying to the same thread THAT THEY STARTED WITH ME. That's not how spam folders work. It would have been easier for them to just acknowledge that they're dropped the ball, poorly communicated and completely ghosted me after my order. Do not recommend them. read more

Service was a bit slow in the beginning but I learned that when an order is placed, (it's first come, first served). The merchandise you ordered is manufactured, prepared or made when your order is processed. Richmond seat covers are made to order. That takes a little time and customer patience. So be patient folks. Talk to the staff if you have any concerns on what is taking so long. The company should emphasize that on the website because a lot of folks may not understand this. I am more than pleased with my Avalon seat covers. Good quality. Good thickness of leather. Very satisfied. Richmond Auto Upholstery was prompt to follow up when delivery was sent out. Janet read more

I had reached out regarding a 2021 Subaru seat replacement cover due to a tear and initially they were responsive and requested photos and additional information, but when I reached out regarding the seat extension cover that my upholster (who had worked with them) asked about they were non responsive and totally ignored my requests for information on this. read more

was recommended to Richmond by a small shop here in Houston. They said the covers were high quality--and they were right! The shop was small, but it smelled like real leather, and the samples they gave me looked and felt like true OEM quality. I couldn't be happier to have found something that perfectly matches my old 2002 Excursion. Tiffany was such a huge help--she was literally running around balancing samples for three different customers at once and still didn't miss a beat. Never got confused, just handled it all like a pro. And even though Kevin was limping, he was still making sure every customer was being taken care of, answering questions for three different vehicles at the same time. Honestly, Tiffany and Kevin are such great people to work with! I couldn't have been happier to let them guide me through the next steps for this vehicle. Huge thanks to both of them, to the little shop that pointed me their way, and to Richmond for the amazing covers and for saving my car! I'll definitely be recommending you to friends and family. read more

Good work and very timely. They did my drivers seat in my SC430 and did an excellent job. Quick as well. They use a flat rate ( I think ) for installation and charge by the piece. Seat bottom is one piece and back is a second piece. If you have smaller pieces like the center console , you should think about doing self installation. Ask for a written quote for installation costs upfront and ensure that all your seat functions ( like memory) work before payment. Owned by a Veteran so don't forget to thank Kevin for his service. read more

Kevin takes great care of his customers and stands behind their product, which is excellent. But when I had a problem with mine on my 2016 Chevy, he came through without hesitation. Recommend their seat covers, easy install and great results. read more

In his spare time before Christmas, my husband had been searching for either a new steering wheel or replacement foam/leather for the existing steering wheel for a Dodge truck that he inherited. The previous owner had completely, albeit inadvertently, destroyed the existing foam/leather down to the metal with hand sanitizer. It was going to be very expensive to replace given that Dodge no longer manufactured steering wheels for his truck model. I wanted to surprise my husband, so I called Kevin, and not only did he come through accurately, affordably, and efficiently with a leather wrap solution (and videos to help with install), he directed me to another supplier on EBay that could provide the wheel sans the airbag that my husband could use to provide the backbone for Kevin's kit. Super easy and fast shipping. read more

The best service, quality, and overall experience with Hansen and Kevin. Please don't waste your time going elsewhere and paying crazy prices, Richmond Upholstery gets the job done and they stand by their exceptional service. Thank you and we will always come to you for anything in the future read more

Richmond Auto Upholstery - (Before) damaged armrest of a Infiniti QX60. - Auto Upholstery Near Me - Sugar Land, Texas

See all

Replaced my upholstery on the drivers side in my 2009 Chevrolet Silverado. Referred me to where I could get the parts, set up a time to do work. finished on time and charge me exactly what he quoted. Quality work read more

I have a 2008 Ford Expedition Eddie Bauer edition where the leather steering wheel was deteriorating from UV and use. A replacement wheel from Ford was about $450. I tried those creams that are advertised to fill crack in leather....nope! That stuff is crap. I contacted Richmond Auto Upholstery and ordered a leather cover off ebay. After my order, I asked if they had a tan cover b/c the one on ebay was black. They contacted me, via ebay email, and asked for a picture and the VIN. So I sent them that. Next thing I know, I get an email from them saying they are making one for me! How awesome is that? It came today, about one week from my order and included, thread, needle, and the cover. I followed their easy instructions and had my cover on in about 1.25 hours. It looks GREAT! I am so pleased with this leather cover. It is thick and soft. Happy! Happy! Happy! read more

See all

Richmond Auto claims to provide OEM quality replacement upholstery, well that my be a stretch. Do they provide good quality material? Yes, but it was not OEM quality. I ordered a replacement center console cover for my King Ranch F250, which was in bad shape. The replacement they provided did not have the King Ranch embroidered, however they did mention that in the description. However, the thickness of the leather was not comparable to the OEM leather cover. Did it fit, yes. Did the color match, pretty much, would be hard to tell without a close look. I'm I keeping it, yes. But, buyer beware that you will not get quite OEM. read more

I waited two weeks for this to arrive? These look like rookie mistakes. I don't have time to make phone called and emails back and forth to get this resolved. Please explain this lack of craftsmanship... read more

See all

ordered seat covers for 2002 Silverado, they were absolutely perfect. Also got leather steering wheel cover, is fantastic. max read more

I haven't received my seat cover yet so I can't speak to the quality of the product but so far my experience with them has been very subpar. I order over a week ago and finally received a shipping notification today after 3 calls requesting a status update. I spoke with someone via text and he eventually just ghosted me. Stopped answering altogether and never provided an update. Then I finally got someone on the phone after multiple call attempts all going to voicemail. This person was helpful and told me they had everything they needed and that I'd receive the seat cover the following week. I never received a shipping confirmation or tracking number. Another week passed so I called again....voicemail. SMH. Left a voicemail with order number and requested a status update. This morning I finally received a shipping confirmation and tracking number. Needless to say, it's the terrible communication and order sitting in limbo with no updates that has been the most frustrating. I'm hoping the seat cover is good quality and works for us, otherwise, this would be a total bust of a purchase. read more

Extremely happy with the service and workmanship on the seat cover they replaced. It looks like a brand new seat! It matches the others perfectly. Thank you again! read more

Excellent service. Top notch quality at a decent price. Highly recommended. My seats look like new.

Ordered a replacement seat cover for my Jeep back on March 27th. Had some communication problems between the vendors email and my email, but finally got it all worked out through texts and phone calls. Product should arrive any day so I will update the status on the product quality when it arrives. The vendor said they have upgraded the foam in the cover to a higher grade for the delayed responses and the extended time it has taken for them to ship my order, so I appreciate the good customer service. read more

Ordered a bottom seat cover for a 2002 Avalanche thru Amazon. As requested, I sent a pic of my option code sticker in the glovebox (VIN included), in addition to an actual picture of the seat. The piece was clearly manufactured incorrectly. One retaining strap was 2 1/2" shorter than the original. The other strap on the same (outboard side) was wider than what the pocket would allow. Neither strap would go where they belong. The strap what was wider than the pocket was also upside down and stitched into the edge of some cheap vinyl which tore rather easily just trying to install it. After comparing the old vs new. The vinyl panel that tore should have been carpet. Just like the factory. No place in the ad did it say vinyl was used. I spoke with Hansen, I re-sent the pics he claimed he didn't get on hotmail. He then tried to blame Amazon for their manufacturing process and just about everything else. His voice became elevated, so did mine, he called me a "cocksucker" and I hung up. He tried to call back a couple of times. He was not looking to de-escalate the situation. He sent me a text, claiming I was rude and I could eat the shipping. I am 53yo, I have owned the truck since new for 22yrs. I have NEVER had ANY business treat me this way. zero stars. If Hansen could be traded for a mop bucket, Richmond will be better off. In Richmonds defense, the leather looked great, it just wasn't made correctly. I have bought Saran wrap thicker than the vinyl that was used in lieu of the correct carpet panel. In my opinion, Richmond is a sinking ship with this type of customer service. Reading the other reviews, I am not the only one. read more

I attempted to cancel order but received no response . The order arrived and I contacted again wanting to return no response attempted a third time no response. I am now filing a complaint with TxAttny General about sales tactics and return within 30 days. read more

Avoid this company! Everyone must be color blind if what I was sent were OEM colors! Once Richmond has your money the insults will keep coming and they play the victim even when they are wrong! Call customers fruadsters but will send you a product that is the wrong color of the OEM and cannot work unless modified by someone and still insult you! O have been very respectful so far but as disabled Vet that this company ripped off to profit on eBay!! They better stop insulting me! I can prove everything I state in this review! Do not give this company anything because they use it as leverage to get you not fight them on getting justice for service that is subpar at best! Read some of their reviews on Amazon and you see that they are not a great company! Just a bunch of disable Veteran thieves! Richmond Auto Upholstery ego is so fragile they cannot take a bad review for bad work!! Name calling will never help you as a company! read more

I had amazing experience working with Hansen at Richmond Auto Upholstery. He helped me with replacing the bottom seat cover of my Mercedes C250. The original seat was made of MB-Tex. Hansen helped me understand why my original cover tear off and how Richmond Auto Upholstery sells leather replacements. Hansen was very prompt answering all my questions and helped me place my order. I received the order within a week, as promised. The quality of work is flawless and a perfect color match. The video instruction was very helpful and I was able to replace the cover myself, a DIY project of a few hours. The end result came out very nice. I couldn't be happier. I recommend Richmond Auto Upholstery for car seat covers. read more

I had an AMAZING experience working with Kevin at Richmond Auto Upholstery replacing the seat bottom in my 2012 Mercedes GL450. The aids provided by the team made the installation of my replacement seat cover very easy. I was able to complete the process myself as DIY project in a few hours. I ran into a small hiccup on a Sunday and customer service was available to assist me with a quick phone call. I would HIGHLY recommend them. read more

Richmond Auto Upholstery - Auto Upholstery Near Me - Sugar Land, Texas

I have a older Toyota with leather seats that were worn and starting to rip. I spoke with Hansen. He was very helpful and they quickly shipped me a pair of beautifully made replacement covers. It was a bit of work putting them on since they are replacements but great result! read more

See all

Quick turnaround on my 04 GMC Sierra cloth seat and cushion. They sent it to me w/ the cover already on the cushion - I just had to install it (another matter, but I got it done). Quality work, good price, and excellent customer service. I would definately recommend! read more

This place must be a scam! I cancelled my order and was confirmed of my cancellation by Hansen. I checked my bank but was still charged. I have contacted Hansen several times in regards to this issue but I have been hung up on several times and now my calls do not go through. Hanson also stopped communicating via email after he said he would follow up with his accounting department. Please do not do business with this company. They will steal your money! read more

Freddy did a fantastic job reupholstering the front seats of our SUV. We dropped it off our vehicle at 9 and it was ready for pickup after lunch. The communication was clear and the pricing was fair. The service was friendly and the leather product was very close if not identical to the original leather seat. read more

Richmond Auto Upholstery - Auto Upholstery Near Me - Sugar Land, Texas

Replacement leather seat for my truck was a great match in color and fit perfectly. Really nice work. highly recommended.

Initially had a bad experience, but Kevin goes beyond to make sure customers are totally satisfied. Total professionalism and values customers. Will be back. Thank you Kevin. Blessings. read more

These guys made a custom King Ranch seat and they used the wrong color thread. They where very apologetic when it happened and said they would make me a new seat. After months of polite texts inquiring on the status of the replacement leather they told me they were not making a seat, told me to suck their you know what, and told me I have been rude. I guess sending text inquiring about where the product I paid for is rude? Very unethical business! Be very aware! M read more

I decided to go to Richmond Auto Upholstery to get my 2002 Ford Mustang's Upholstery done. When I first walked in, I was greeted right away and the gentleman came out to give me an estimate. He showed me the leather replacement seat covers they carry for my car. The entire process took about a few hours. The pricing was very reasonable, relatively cheaper compared to other upholstery shops that I checked with. I am very satisfied with the work that was done by Richmond Auto Upholstery, I would definitely recommend them to anybody who is looking to get any type of automotive upholstery work done. Exceptional customer services and final products! read more

My Chevy truck's leather seats were worn out and needed some TLC. I actually found these guys on eBay selling a do it yourself replacement set. I live 20 minutes from the shop so I figured I'd pick them up in person. The place did look a little shady, but the management and employees were very professional and helpful. So much that I just decided to pay them to install the new leather. It was inexpensive enough, they did high quality work, and I was out of there in 30 minutes. I could have installed them myself, but these guys did it quickly, and I know it's done right. Highly recommended. read more

I called the internet manager, to order a steering wheel cover... I wasn't overly impressed with their customer relations. The salesperson asked if I wanted the $85 product or $95 product... hmm... I asked what the difference was in quality... he replied that the leather was "thicker" on the $95 product... interesting, due to the fact that the only product listed on their ebay store is for $85... I believe he just tried to squeeze me for an extra $10... Caveat Emptor (Buyer Beware). I ordered a leather product, and was under the impression it would ship the next day. A few days later, after constantly hounding their phones, and them dodging my phone calls, it finally shipped... ... Caveat Emptor (Buyer Beware). The product arrived and is OK in appearance, and was accompanied by an instruction sheet in which some of the sentences were clearly "missing" due to what I assume is a fundamental lack of knowing how to work a copy machine. read more

Captain Bob I found out about Richmond from a close friend. I had very good service in placing my order. The people I talked with on the phone were very courteous. The seats arrived on time and I installed them myself. They did not attach exactly like the old covers but there were directions to modify the installation method included with the paper work that came in the package. I am very satisfied with the end result and would recommend them to any one interested in seat replacement. read more

Called to order a replacement armrest and the manager, Hansen, was a huge help. He helped me identify the right codes to ensure a proper color match, and then also guided me on how to best replace another part that they didn't even carry that I was looking for (seat heat element). He counseled me on how to determine if it was the element or the switch, and then put me in touch with a different company that had the part. Even told me to call him back if I had any other questions about it. It's tough to find great service like that these days, but Richmond seems to get it. read more

Their products might be okay, but their customer service is the worst. After spending over $1,000 for new front seats for my F-350 the center section was missing from the shipment. I reported this to Richmond and they told me to look again. I told them I had already searched for the missilng piece and then they said I didn't order that piece. Hansen is a smart_ss and was very rude and disrespectful during my conversation with him. If I knew then what I know now I would have saved my money and gone elsewhere. They also say they will send instructions with the product. NOT TRUE. They send you a link to another company to watch their video, not Richmonds. I doubt if Richmond even manufacturers the product they sell. read more

I am so very Lucky to have found Richmond Auto Upholstery! I had ordered a seat back cover for my truck on eBay and they saw it wasn't the right one and immediately messaged me and steered me in the right direction! I had previously ordered some other cover and bottom foam from another company which I found out from Richmond that it was not the right ones by the vin and interior numbers. Richmond was the only shop that could tell me exactly what interior I had in my truck. I returned the other items and Richmond was able to take care of all of my upholstery needs! The new covers looked so great and were of such quality I decided to do the whole bench! The excellent customer service, being so helpful, thorough in their research, the superior quality of their work, and going way above and beyond so I would have a fine new interior in my truck reminds me of the days gone by when you walked into a shop and everyone knew your name, greeted you and you were considered a friend! I live in Ohio so I have ordered my covers online, Hansen H. handles these orders and is such a great person to get to know, always going the extra mile with over the top friendly and helpful customer service! A Heartfelt Thanks to everyone at Richmond for everything they have done for me! If you want the best in quality upholstery and friendly personalized customer service Richmond Auto Upholstery is your shop! read more