Just because you have so many of the area's population that own lots in the cemetery and even more that will purchase there because their relatives are there doesn't give the office the right to disrespect customers. It's understandable that paperwork needed for burials on lots is needed. It can be time consuming for all involved. That being said, my sister had all paperwork done; paid the exorbitant fee to open the grave for a cremation burial three weeks in advance of the day scheduled; scheduled the day (and time) a week prior; and to our amazement, the hole was not dug when we arrived. We had to go to the office and Roger said he was sorry it wasn't ready. My sister and our family then had to wait for the hole to be dug. Several of us had made arrangements to take off work, leave work for a while, travel from out of the Johnstown area; and Roger just said sorry. I know that mistakes happen, but it would have been professional for Roger to come to the grave site in person and talk to my sister. I really don't think it's too much out of the realm of business to at least offer her a percentage refund apology. No way. Roger feels that since it was done on the day, that is enough. So, in essence, Roger is saying that should he decide to dig that hold at 6 pm, we would just have to wait. Shame on him. Burials are a very trying time. read more