The 40+ year old furnace in our 1939 home needed to be replaced. I was first going to go with the quote that the seller of the house had received, but when I called them, they asked, so, you just want the 80% efficient furnace then? I told them that their quote indicated it was for a 90% efficient furnace, to which the person on the phone replied, "oh, that's a typo". Time to find someone with a little more integrity. Happy to say, Richard is that guy!!
He was able to come out right away, and took the time to walk through the whole house and understand what our needs were. Because the house is spread over multiple levels (not a lot of square footage, but upper bedrooms are 3+ floors above basement office), Richard highly suggested that we go with a 2-zone system, which would allow us to better "fine tune" the heating needs in the basement, so that the upper levels aren't overly hot when heating the lower levels. He felt so strongly, that he even included the added cost ($425) of the 2-stage furnace at not cost!! The installed furnace has a 96% efficiency rating. He also provides a 5 year parts and labor warranty on all materials and workmanship. I don't think you can find that anywhere else. The finished job looked like NASA had dropped the furnace in place! Foil covered ducts everywhere, small, compact furnace - very clean and nicely done. Total job took about 5 days.
In addition, Richard also pointed out that our water heater was not properly strapped to the wall, and included proper strapping in his quote. He also suggested that when it comes time to replace the water heater, that we move it to another wall to make venting easier/more straight forward. Good, practical advise. In addition, he took a quick look at a bathroom faucet that seemed to be leaking (he determined it wasn't), and also suggested that we install a water main shut off that is accessible from the exterior of the house (now only accessible in the basement).
Price-wise, he came in at about the same as other generic quotes (obtained from other local (bigger) companies that quoted without actually seeing the house); though he stuck to his original quote. I'm certain that these other quotes would have increased, once they actually set foot on site. I felt much more confident that Richard knew what he was doing and actually CARED about what he was doing. He's very personable, takes his work seriously, and will do all that he can to leave you a happy/satisfied customer. He's easy to get in touch with by phone or email, and responds very quickly. I will definitely use him for all of our ongoing plumbing/heating needs. read more