So often people only write about the bad things; well please read this as it could have been a bad review and the story even starts out a little on the bad side; however Richard himself quickly made sure that I was a satisfied customer by the time I was done talking with him. I can honestly say, I certainly am and will continue to use Richard's for all my oil needs!!
I've used Richard's Oil for 10 plus years. I called the day after Christmas to order heating oil and they showed up that day.
I had a debit card on file with them and told them that I needed to change the card number as I knew after the holiday I wasn't going to have funds in the account. The woman on the phone said they would remove the old number and replace it. Well as luck would have it, the debit card got charged and I was assessed a 30 dollar overdraft fee. At first I was like Grrrr....but also know that mistakes happen and figured I would just stop in their office while I was in town. I've got to say as soon as I walked into the office I knew how it could have happened. The phones were ringing off the hook. The place was extremely busy to say the least, I'm sure due to this cold snap we are having. I spoke to the two ladies in the office and they found the error and then Richard came out of his office and without question handed me the 30 dollars. I was hoping just to split the fee I had been charged, but Richard insisted. He shook my hand, handed me a very nice calendar, wished me a happy new year and was off to the phones again working to ensure all of his customers are well taken care of.
Oh yeah, I shouldn't forget the driver who delivered the oil. Luckily I have the week off, so I went out to say hi and was a nice guy and was happy to chat and have a few laughs even given the long days and super cold temperatures that he has had to work in.
Supporting a local business is easy when it's a great one like Richard's Oil. I highly recommend them! read more
