After I left the bad review, the provider called my pharmacy without telling me and cancelled my remaining refills on a life sustaining medication.
As I see that this office has a history of responding negatively and rudely to reviewers, I shouldn't be surprised that the office staff itself is rude.
I saw Robert Pinello as a new patient last month and left the appointment feeling confident; I merely needed to establish myself with a PCP to continue the refill for a thyroid medication I've been on for 16 years. He verbatim said 'you're on the perfect amount but your T3 looks a little low so let's test it' and proceeded to submit the refill request to my mail in pharmacy. 5 days later, the pharmacy called me to say they'd been trying to reach the doctor's office for 2 days to confirm that the medication dosage had changed? He had dropped the prescription from 240mg to 60mg a day and the pharmacy was alarmed at the decrease, which was, in fact, wrong.
Their hours say Monday-Thursday and being a new patient, I didn't know that they are also open on Fridays. Even still, I left a message on Thursday evening regarding the error and need for an immediate resolution for a life sustaining medication. No one responded Friday. I had to call that Monday and re explain only to be told they'd leave it on his desk. I followed up again the next day. I was told he'd fixed it and submitted it. Over a week later (now 10 days without ANY thyroid medication) I received the order; it was still 60mg. And again, on a Thursday. I left a tearful message and again, no response from an office that is supposedly open on Fridays. I called again the following Monday, was told they'd speak with him, called again; was finally told he didn't agree with the dosage I'd been talking for 16 years and had taken labs in with me to show him (and he'd said they were low!). It took me crying and basically begging to show the proof that I'd been taking this medication and needed it to survive before they finally had him look at my prescription history to verify that and resubmit a correct dosage. I was miserably unwell for over 10 days because of their errors and lack of follow though/communication but chalked it up to a miscommunication and moved on...until a couple of weeks later when I asked about the results of a CT scan. 2 weeks after the scan, I called about results. I was told they had them but I had a balance of $130 from the single and initial visit, a balance I was notified of 8 days before. I asked if she was withholding my results because of the balance and she said no but I needed to pay it. I told her I'd pay in full on the 3rd, 13 days after receiving the bill, and she then said she'd ask the doctor to sign the results and she would email them. She called back with the results and said they would email them by 4p. She never did. I called two days later and was told there were no notes and they'd have to ask the doctor if they could release the results. I ended up called back immediately to remind them of the previous conversation only to be cut off, spoken to rudely, and then told I had to come in for a follow up. I declined any further appointments and said I wanted the results as promised to which she replied that I didn't want to comply with their policy. She then proceeded to tell me I had balance due and how that part of the problem. By the end of the call, she said she would send the results as soon as we hung up.
I still haven't received the results.
This entire month long experience has been fraught with a lack of communication, a lack of competence, a lack of compassion nor regard for patient health or welfare, and a rude staff. read more
