Very disappointed in their tax service. I always do my own, but wanted to make sure taxes for my deceased ex-husband were done correctly this year. When I picked up the taxes the first time, the names and addressed for lesee and landlord were incorrect on the renter's deduction form. I called back with the correct information. I went back today to pick them up and it was still incorrect. Keri said "I swear you told me Carmel." No apology. No, Carmel was the incorrect information listed on the form. It also was noted that Indiana taxes were being e-filed. I have to mail all of them in due to supporting documentation required. When I asked, Kim at the front desk, she said that it was probably just automatic, but to disregard. Today, I had to sign another form about declining e-file services. When reading through the 1040 form today, I had a question about a required form due to the death. Keri couldn't answer and was going to refer me to yet another person. No thank you. Finally, doing taxes for a deceased person requires a level of sensitivity. "Wow, you must have gotten a good divorce settlement" does not meet that criteria. Way too many errors, not enough attention to detail, and poor service recovery and client sensitivity. For $350.00, it should be right the first time. Maybe if Mr. Magley spent more time paying attention during the appointment than telling tales about days at IU and inappropriately relaying information about human trafficking rings in Fort Wayne, everything would be correct. Never use this firm. It won't let me give "zero" stars. read more
