Ok, so this review I have been going back and forth with. I had to go back here a couple time, and I wanted to wait to write my review till I knew for sure. So the first visit, not great. I came in to inquire about finishing an implant that I had started, with an oral surgeon that could only complete the removal of my tooth and the inserting of the hardware. Doctor Kernagis of course has his consult with me. Get the x-rays, he tells me the game plan he wants to do. He was polite, great listener, I was thinking ok this may work. Plus he was the only dentist I could find at the time that was willing to do general anesthesia for people like me that have anxiety with dentist,a nd do not so well with novocaine. Then the office manager comes in to go over the treatment plan bill. Now before I go any further, I had this appointment for a few days before I went in. I gave the office all my insurance info before I went in. So she comes in goes over the pricing she hands me a bill for about $7,000 for a bunch of things additional to finishing the implant. I ask if this was with insurance. Well she never called my dental insurance to find out what I had left, what they would cover, or what the insurance would allow them to bill me. I have been here going on 2 hours, and she says "I can go call the insurance now if you would like." No I would not like you to do that now, I am ready to leave, that should have been done already. At least an idea of what I had left for my dental insurance for the year. I say I have to leave, she tells me she will call them and follow up with me in a few day. That never happened. I decide to go back in and try this again with the new year and new insurance amount. I call to make the appointment and the office lady that picks up the phone pulls my file and say "Oh yes Ms. Savidge I remember you. I have your file here, we will set you up for 3 days from now for the procedure." I say "No, I want to talk about this first before anything is done so I know where I stand financially." She says "Ok Ill have the office manager give you a call, she is out of the office today. We will go ahead and set up an appointment to talk. However, the office manager will call you before your scheduled appointment." Again no follow up. I go into the appointment and the Doctor re-exams my mouth to see where we are. Tells me the game plan and says the office manager will be in to go over the pricing. She comes in and hands me the bill (for less work than the last time I was there) which is now almost $10,000.The bill only has the grand total and not a break down. I tell her I need to see the break down of each charge and she looks at me like I am crazy. I take a min, then ask if she called my insurance to find out the cost, amount I have left (which I have not used any insurance this year) and coverage etc. and I am again told that was not done. I tell them I do not have $10,000 laying around, the response was................. that I could always take out a personal loan. I say this is not going to work, so she tells me she can redo the bill for what is absolutely needed. She then hands me a treatment plan broke out in 2 visits to be done within 6 months of each other, still equaling almost $10,000. I get the dental is expensive and there is no good insurance and you are going to pay out of pocket, however, get me the correct prices, call my insurance company so you have the correct info for me. Do something to make this not so stressful. Needless to say I will be moving on to another dentist office that can complete my work. read more