i give the crooks a zero spent 70 bucks to fill out an application for them to tell me i was not eligible to rent from them because i had a bankruptcy 7 4 years ago and a hot check 26 years ago.dont waste your time or money on the piece of shits....good news is i got approved to buy a home and guess who the last real-estate office i use will be read more

If you are looking to rent, you would do best to skip this place! All of the negative reviews here tell the true story. Best to run the other way! read more

I've worked property management in another state and it was a nightmare! I really didn't want to rent when we moved to AZ, but we needed to. Rich Realty has taken great care of us as tenants, and I can tell they also take great care of their owners. I have and will recommend my friends to get in touch with Rich Realty when they are looking for Property Managers, and even rentals. read more

Rented from them for a few years, when we moved out we forgot to switch the utilities so we ended up getting billed for the house that we weren't living in. (Not their fault) however, when I pointed out the error and attempted to have Rich realty assist in correcting they did not help, they said the day I moved out (which was about a week earlier than the contract move out date) was when their contract ended with the homeowner and hence they had no authority or contact with the owner. This is false, they were still accessing the home for inspections and such well after I moved out. They claimed the owner went "radio silent" and they could t reach him to resolve the billing issue. Their office lady is rude and a abrupt and has hung up the phone on my wife multiple times. I will never do business with them again, my wife recently tried to clear up the utility issue again and was hung up on. We may see if they answer a supeona from small claims court. read more

We rented from Rich Realty for nearly 5 years (same house). When they raised our rent at renewal (without advanced notification) for the third time and wouldn't allow us to sign a two-year lease, we decided to look for another living situation. A few months later, we bought a house. We gave more than the required 30 day notice of intent to move, and had to break our lease early. Reletting this house should have been fast and easy because it was in Civano (East Tucson) and homes in that neighborhood rent nearly same day. This was reassured by Rich Realty when they said we'd have "nothing to worry about, the house would rent very quick". We were confident that this was true because two homes (in the same block) that listed were rented within a few days. We were reassured again by the office staff at Rich Realty and told that, "the cleaner we left the house the faster they could get a new renter into it." Rich Realty told us that "they've shown houses to people same day if the houses was clean enough". So we were diligent trying to meet that mark. In the meantime, my wife posted that we were moving out on a local area Facebook page in an effort to assist Rich Realty in renting the house, so we could prevent having to pay rent on the house and our new mortgage. Needless to say, her post got a lot of attention and she directed numerous people to Rich Realty. Our first concern began when we got a message from one of the interested renters saying that Rich Realty said they wouldn't be able to rent the house for another month. This is the point where I called and was told not to worry. They said they had to play it safe, but not to worry because THIS house will rent very fast. We even turned the keys in early on the 19th of the month so that they would have the extra 8 business days to show it- even though their website claims they will show on weekends. When we turned over keys, my wife asked for notice of the home inspection (as required by the AZ tenant landlord act), so we could be present- no notice given. They completed the inspection the following business day (Monday) but our concerns were allayed as the email said "thank you, and that this was one of the easiest inspections" they've done. Woohoo! Right...? We got a few more messages from people in the Facebook post still saying that Rich Realty said it wasn't available, and a few were told that the keys hadn't been turned over... which was false at this time. We called, got the same "don't worry, it will rent fast". At this point we noticed that the house never listed online and that they didn't even put a sign in the yard. We heard nothing back from them aside from that post-inspection email saying we'd get our deposit on the 8th (3 weeks from the keys being turned over). On the 8th we got a nasty email at 5pm saying rent was due, plus $120 late fee and a warning of another $120 fee if we didn't pay that night. We've never been late on a payment so you can imagine how upset we were. We sent an email to them asking about this and stating much of what I've said here. I also went in the next day on my lunch break and was "reminded about our obligation to the lease". The owner is a nice guy, so I heard him out, voiced my concern about their lack of communication, lack of advertising, turning people away, etc. I was told they had a renter ("a nice lady" that has rented from them before) but she was to move in two weeks from then. I left the office called my wife (who was angry at the news) and we paid the rent for the month. They never listed the house, never put a sign out, and turned away numerous potential renters that we sent to them. They could have been more diligent trying to rent the house, or they were holding it for a friend. As stated, the owner is a good guy. We just didn't have a good experience as renters. Up until this point they were generally slow to respond to repairs, they raised our rent at every lease renewal (3 times, without proper advanced notification), showed up at the house without informing us (set off the alarm), and clearly not good at communicating with tenants. Although we were obligated by the lease to continue to pay, Rich Realty did not do their due diligence to rent this property in a timely manner. We are an honest military family, and the owner of the house is military as well. They put both of us in an avoidable situation costing us money. I'm sure if you don't have to leave a lease early with them, you'll be generally satisfied. As a home owner, I would not have them as my rental company. read more

Horrible customer service. They don't fix anything, just gives excuses. Stay far away from this place. Mike is a joke to work with. When they did repair, owner seemed to find the money, poor workmanship. read more

My fiance and I took the time to view one of their properties. We ended up deciding we loved the property and decided to put an application in for the property. I was called several times asking me to put in this application and pay an application fee of $25 per applicant via their website. The website also charged a $4.95 processing fee. Well, after going through an entire process of putting application in and paying the fee. I get a call the next day telling me the property that I put an application in on isn't going to be rented. They wanted to show me other properties. Apparently the owner of the property didn't want to re list the house with the realty company but they did not bother to check with the owners before attempting to rent it. I asked a refund my application fee which they were willing to do but they would only refund the $50 and not the $5 processing fee. Five bucks is five bucks its not the end of the world but the point is they, should have given all of my money back especially when this was something that was their mistake. Also, the representative didn't act like this was a big deal. He wasn't apologetic he was just very matter of fact. I would have considered looking at other properties the company just owned up to the mistake. Long story , I'm in a great property now with Sinclair Realty and everything went very smoothly. read more

Been renting a house from Rich Realty for 3 years now, always helpful and very responsive.

Does not respond to emails in a timely manner (which is very important when you're trying to move). When I told him why I had a negative experience with Rich Realty, he threw a fit and argued everything I said. Customer service here was by far the worst I've had with any realty company. read more

This was our first experience with a Realty company and I hope they are not representative of all realtors. We found them (Mike) to be very unprofessional. We were very prompt with everything they asked from us. We were also very honest. After turning in the applications and all necessary documents we did not hear from them for near 3 days. The only way he seemed to correspond was with texts and usually only after I initiated them. I did so because when I tried to call I rarely got an answer or a response to my voice mail. So while at work I would send a text to find out a status on our application and house we wanted to rent. You would think for good customer service he would have at least attempted to call me. I felt very uninformed during this process and even received a personal text accidently sent to me from Mike meant for someone else. This was followed with my first follow up saying that they were waiting on another applicant to accept the rental. I was never even aware there were more than us trying to rent the house. I finally received a text one week later saying "sorry but we chose a different applicant than you but feel free to browse the web site to look for another home." He was well aware this was quite important to us and we were in a time crunch. How much more professional it would have been to at least call me and explain we didn't get the house and the reasons why. I work with customer service everyday at my job and I felt this was terribly handled by this company. Perhaps not all real estate agents are like Mike, I certainly hope not. This was a very disappointing experience and we will be looking to rent through private owners like we usually do. Then again, maybe its just this company......................... read more

He is a smoozer and talks a good game but when it comes down to it, he will overcharge you to get your rental in "rental condition" and the work will take a long time to get done. Even then the quality of the work is not great. Felt frustrated and cheated most of the time. Would steer clear if I were you, rental agencies should solve problems and take away head aches instead of being the source for them. read more

Even though they are strict about the due date of the rent, they are consistent and fair. I was impressed with the speed and professionalism they handled any repair issues I had and they were always friendly and helpful on the phone. The online rent payment site, Paylease, only costs a couple dollars to use if you pay out of your checking account instead of a credit card. As long as you pay your rent on time there is no problem. It is clearly stated in the lease you sign that it is late after the first and the fee is 10% of the rent. I would recommend this management company to anyone. They are one of the better property management companies I have dealt with. You'll have a good experience as long as you don't expect "freebies" and breaks all the time... read more

BEWARE! This property management company has got to be the worst in Tucson. It took them 2 months to put a doorknob on my front door (incorrectly by the way), they never replaced the broken bedroom door, never replaced the broken sink that caused flooding in the kitchen (I repaired it after a week of waiting because i use my kitchen regularly), the shower head in the bathroom literally blew up in my face while i was showering because it was too cheap to handle standard water pressure (I then had to replace it when they didn't for 2+ weeks), they never repaired the cracks in the walls/baseboards that were allowing bugs into my house, and the worst violation was them making me wait 24 days for them to fix the swamp cooler (a violation of Arizona residents statute that they don't care about) but they marked every one of these repairs completed...All of these occurred in less than 10 months and in that time they made one incomplete and improperly done "repair job". I will never again use this company for anything and if you value your sanity and hard earned money you'll do the same. read more