On February 4, 2026 I had an appointment at the facility on Fenkell in Detroit. First it took…read more40minutes for a nasty Medical Assistant named Jessica came out to get me with an unwelcoming attitude talking about she was at lunch. She told me they go to lunch from 12noon to 1pm, yet my appointment was scheduled for 12:30. Then they put me in a room soi could speak with a Nurse Practitioner via Zoom. Why would I drive to a facility to speak with a someone via Zoom, I could've stayed at home for that. Then because I was upset the Nurse Practitioner named Demetrus was just as nasty. I have been calling Oak Street since then with a customer representative keeps telling me someone will call me back to discuss. It is now February 20th and no one has returned my call.

I have seen one doctor at this place and I will never ever go back. The staff is slow and very…read morefocused on self serving while patients wait and wait to see a doctor. It seems that is the story with all types of service they provide. Well it's a very sad place to go through what I did. Well I will never give this place anymore of ny money. And yes the reviews that I have read are pretty negative and I am not surprised about that. I feel sorry for anyone who uses these doctor's or is exposed to this way over rated staff and clueless Doctors. By the way the commercial's are a complete joke.

She a lovely knowledgeable doctor. Wonderful personality. Cares very much for her patient.read more

I've been going to this office yearly for about 2 years and I get my first bill from 2 years ago…read more If I known I had these bills I would have been paying on them regularly. Talk about something to possibly send my blood pressure up. Thats crazy but I'll pay.

I'm an African-American man and well I found that sometimes it's hard to find good medical help cuz…read moreI've had some bad experiences and in the past doesn't seem like my doctors were listening to me but Dr Hunter acts like she really cares and she's kind she's so and she really listens to me and after going to her for several months I've gotten more energy and my health is much better have you looking for a doctor that's kind thorough and it's got your best interest of heart look up Dr Herman

I am so happy that I was finally able to get him as my PCP. My old one was good but I saw him more…read moresince they share a family practice with many others. But he insisted that I only see him each month since my help is complex with multiple problems that require the opposite procedures that seems to confuse too many of the specialists at Henry Ford Medical. They just seem to wash their hands of me when I tell them we need a plan B and send me back to Dr. Childs to handle. He really listens and likes it that I bring him medical research I find since I have been a librarian for 38 years. He will order tests that should have been ordered by those specialists. He even talks about Eastern Medicine when Western isn't helping. I have been weakening for over a year and losing muscle strength in all my muscles including my organs. I will admit at times it is hard to get an appointment quickly but I usually do get my monthly appointment. When I message him, I hear back quickly from his nurse and she will get me in with another doctor in the office but he has finally say over that now. Henry Ford Medical seems to think any doctor can read your history and give you the care you need. Most people that works but some of near the end of life with lots of problems, you need an understanding doctor that cares about you and wants to help live as comfortable with a real life. I highly recommend him even if it makes it harder for me to see him.

Dr Jackson is extremely knowledgeable in many fields of Medicine . He is a very compassionate and…read morewise man. Interactions with the doctor seem as if one is talking to a concerned family member . He intently listens before responding. His vast array of medical knowledge is heightened by suggestions to his patients to help them achieve a better quality of life . The doctor is straightforward and softens what one would consider bad news with words of hope . It is evident that he is a God-fearing man because he shows genuine love and concern for his patients . I pray that God will grant him another 50 plus years in the field of Medicine because there are very few doctors who show genuine concern for their patients.