Very good experience with this company. The woman who answered the phone was nice and answered all…read moremy questions quickly. Very good prices. I would use them again

Do not use this business!!! Booked for a wine tour in July 2023. Booked months in advance. Debbie…read morewas very disorganized. Did not book deposit for months and after many calls to confirm reservation. We were told a driver would call us a few days prior to the booking date. No call received. Called Debbie the day before the booking only to find out she wrote the wrong number down. Gave her the correct number. Still no call received. The day of the wine tour no one showed up. Called Debbie who said no one was coming. She said she would have called but she did not have the right number. She said there was nothing she could do. Very little empathy for letting us down for a trip we spent months looking forward to. Don't take the chance and book with this company.

My family and I are from out of town and wanted to visit Niagara Falls so we called Enzo on short…read morenotice, after reading such GREAT reviews on Yelp and Google, and asked about availability for a day trip to Niagara Falls the next day and thankfully he had a spacious Black Suburban available so we booked it right away! He made the booking process incredibly easy and was fully transparent about pricing and policy (was not surprised with any hidden charges even at the end of the trip). He picked us up right on time at our hotel and offered us bottled waters and some restaurant recommendations around Niagara Falls, which was so considerate! We are out of town so we did not really know the area very well so his recommendations made it SO much easier for us to enjoy our trip without any added hassle. He also graciously made any stops we requested despite it not being on our official itinerary. We were so highly impressed with Enzo's professionalism and character that we asked if he was available the next day but unfortunately he was fully booked (AND FOR GOOD REASON!). My family and I all agreed that this day spent with Enzo in Niagara Falls was the highlight of our trip. Definitely the best limousine and transportation service I have ever used and would highly recommend to anyone! I live in NYC but will definitely be making a trip back out here for a wine trip per Enzo's recommendation and will ONLY be booking Imperial Limousine & Transportation!

Great service! Enzo was very easy to work with and Don was great. The vehicle was perfect for what…read morewe needed. Will definitely use on our next trip to Seneca Lake.

This company and these women are seriously the best!! I am always made to feel comfortable and safe…read morewhile riding with them. They are so friendly, outgoing, caring and all around lovely people. I can't thank them enough for all they do and how they care for everyone who rides with them. They are absolutely amazing. I have traveled with multiple companies but no other feels as safe as they do.

Today December 5th my son noel vazquez was picked up aprox 1pm.when he got inside the car he notice…read moreanother client named Donna was inside.he was very upset this person had attacked my son twice.on his way back home he called me upset because he find out the driver was going to pick up Donna again.he tried to explain to the driver what this person had done to him.the driver went off on my son yelling I listen to the whole convetsation, she was wrong .then she decide to take my son home by himself but she was not happy.i told him.he is not to ride with you guys again.she seems to forget thst my son is mentally disable.im very dissapointed. She was wrong.

We had an incredible time on our trip with FL Limo and Coach. Booking was very simple and easy. The…read moreprice point was excellent and they had many options. We booked a van to bring ten of us to different wineries around the area. We had already chosen our wineries, but if you want them to help you choose they also can do that. From the second Tammy B arrived we knew it would be a great trip. She was so professional and even brought us a special wine grape necklace to pass around our trip. I had been planning and stressing all week and Tammy immediately told me to relax and that she would take over. Tammy adjusted wineries times when needed, managed to squeeze an extra, brought us to special photo spots and entertained us all day long while still giving us space to enjoy our time together as a group . She is truly a gem! At the end of the day, Tammy had created us all little tokens to remember our day by. We had a wonderful day and would book with FL limos again in a heart beat.

TERRIBLE customer service! DO NOT USE THIS COMPANY…read more Booked a trip months in advanced. Cancelled a mere hour later. Wouldn't give a refund of the $200 deposit, instead a in-house credit to use within a year. There goes 200 dollars down the drain all because they can't find it in their heart to give it back after an hour of booking an appointment months in advanced. Argued with Jen over this and she was terrible. Emailed the owner... got zero response. Contacted the better business bureau and they lied to them. I wouldn't give this business the time of day. Overpriced assholes.

Driver was right on time and very pleasant. Was a safe driver and got us to Manhattan the quickest…read moreroute possible on one of the busiest days.

From the owner: GLS Executive Black Car Service specializes in black car service, airport transportation, corporate…read moretransportation, wedding transportation, wine tours, and private event transportation in Victor, Rochester, and surrounding New York areas. Our fleet includes luxury sedans, SUVs, and sprinter vans operated by professional chauffeurs available 24 hours a day. We focus on reliability, safety, and premium service. Call 855.445.7546 today for professional black car service and airport transportation in Victor and Greater Rochester. -- We are the only black car company in NY State that has an office at an FBO - we just moved from Farmington, NY to AV Flight at Rochester Airport effective 3/1/2026 --

Called this guy on Tuesday for a pick up on Saturday Morning after reading good reliable yelp…read morereviews. I cannot comment on the service, only that I never got a call back. Pretty inconsiderate if you ask me. At least call someone back and tell them you cant do it like EVERY other place I called and couldn't do it. Would have been a repeat customer too, but wont now since I was just blown off. Oh well.

Used Binici taxi to be picked up after a wedding all the way out in Letchworth! He was on time and…read morewe were back in Rochester in no time! Bilal was so reliable- I didn't have service to confirm if we were still expecting and he came regardless! Phew! Or we would have been stuck out there. Then, as an added bonus! Great conversation for the ride back! Bilal has lots of space so if you are traveling with 6 maybe even 7- he's your guy! Thanks Bilal!

Deb was awesome!! 10/10 experience and would do again!!! Breweries were nice and deb would check in…read moreon us and make sure we were doing ok!

Used Crush for a bachelor party trip awhile back. We had the bus to ourselves, so was largely able…read moreto do what we wanted which was nice. Hit wineries, a distillery and a brewery which was nice. Driver (Darryl) was a very nice guy even if he forgot my name and started calling me 'Steve' halfway through. That was pretty funny for the guys even if it was at my expense. Bus had plenty of room too, and we stayed on schedule without it being overbearing or annoying. Price point was fair given this was a 1/2 day tour with food/alcohol included. Brewery and distillery options couldn't have been better. Wagner brewing makes one of the best examples of hefeweizens I've had anywhere. Really great tap room overlooking the lake as well. Got a cheese plate there which was packed like shit in to-go containers, which belied the really good array of cheese, meat and accoutrements it included. Finger Lakes distilling was shockingly good. Their repertoire of whiskeys, including aged options, different styles (ie: pot stilled, applejack) and experiment stuff (cannoli whiskey) was superb. Had whiskey infused cigars here too which were awesome. I bought a shit ton of stuff from their. Surprisingly, I wasn't as thrilled with the wineries. Zugibe was respectable but paled to others nearby like Thirsty Owl; what threw me off was that the reds were much better than the whites there. Food there was gyros, which was odd but oddly good at least. Belhurst was probably the worst single winery I've ever been to, with the worst wine I've tried. Wine had a soapy taste and was cloyingly sweet. Bartender was snotty, rattled off some canned crap she memorized that was largely irrelevant, and didn't really know anything about wine. Place was largely a freaking gift shop, so no clue why they thought this was a good addition. Would use these guys again as Darryl was a sweetheart, and maybe just direct them a bit more in terms of what we're looking for. I am 100% fine with the emphasis being on beer/liquor, however the groom-to-be was more of a wine person in this case. Very workable either way.

It was the 4th of July, it was a busy night, and I see that they do not service Irondequoit area…read more My apologies.

On time. Polite easy conversation. Quoted price honored and about only 70 percent the cost quoted…read moreby Uber. Also privately owned by local guy.

My wife and I have used Executive Transportation Solutions, LLC on two occasions and have just…read morebooked a third run to the airport. We originally picked this company based on five-star reviews like ours. It is a pleasure dealing with the owner, Michael. He is a real professional who makes booking easy and obviously takes a lot of pride in his company. The drivers arrived earlier than the scheduled pick-up time, which is reassuring when you need to make a flight. Michael and the driver for our second trip were professional, friendly and courteous. We are looking forward to using this limo service for our upcoming trip.

My college daughter flight was cancelled and she had to fly in to Rochester instead of Itacha. It…read morewas late on a Sunday night in middle of snowstorm approaching. Mike not only picked her up and got her to Itacha safely. He also went above and beyond being flexible on payment and actually notifying me of another student in same situation as my daughter and by ride sharing, saved 50%. He also communicated with me and my daughter though out the process and drive. One to the BEST transport companies in the world and I have travelled almost 10 million actual miles in my lifetime. Keep up the great work!!!! J. Charochak

I had a ride scheduled today with AT YOUR SERVICE…read more I've been using this service a few years. I'm sure I've taken at least 40 rides through this service. I give this service a 10. And, that's unheard of these days. Nobody cares!!! By the way, today is August 14, 2025. The high review largely goes to the driver. I'm not sure if I should say his name. The service knows who I am talking about. My driver is very professional. He is considerate; he offers help when needed. He is on time. The car has no smell and he doesn't play any music, station, talk show, news, etc. Some other services have smelly cars and you have to listen to what they are listening to. My driver probably has 40 years driving experience and he is a fine driver. I can't say enough about the driver. The company and the dispatcher are easy to deal with. AT YOUR SERVICE has been consistently reliable. Thank you for great straightforward service. Five gold STARS 10 out of 10 points. Mary