WEDDING DATE 08.23.2008
CONTRACT PAID IN FULL:07.30.2014
*On this date, the final edit and fulfillment of contract promised by Riccardo.
My experience with Riccardo Studios has been filled with empty promises, incomplete and unacceptable work, unorganized, non personalized, subcontracted work that is common from a cheap vendor. The sales pitch is similar to a used car dealership, arrogantly confident looking for a quick signature to fleece the next unexpecting couple eager to be married .They state that what sets them apart is quality, affiliation, and unique craftsmanship that in all reality is absent.
On 07.30.2014, My husband and I met in the Howard Beach office with Joe. At this time, we submitted the final payment of $400.00 which, per contract, triggers the finalization of editing toward completion and product presentment. On 01.16.2015, after reviewing the initial delivery of the final video, it was evident that the valued traditional footage of my father and I pulling up to the church was omitted, there was not one minute of footage for the "custom" 4 hours spent in New York City between ceremony and celebration at Marina Del Rey, my special request to have my husbands grandfather's reading at the church, whom had recently passed away, was never fulfilled, the traditional moment of the bride and groom cutting the cake was absent. The customized song list selected for each moment of footage, which was on a standard form provided by Riccardo Studio's, was never implemented. We were under the impression that the delay of 10 months for editing was caused by these very specific and detailed moment requests unique to our wedding. As a gross understatement, We were sadly mistaken. After my husband and I, reviewed the video, we immediately reached out to Joe to express our disgust. Joe's replying via email:
"The editor is in the process of adjusting the video when it is done I will have you view it. If you are still not satisfied I will hand the project over to another editor. I'm assuming once footage is added it will be fine anything else wrong? This is your chance to tell me and I will forward it over."
After Joe's reassurance, another 12 months elapse without any call or email. On 02.08.2016, I emailed Joe. My initial inquiry:
Date: February 8, 2016 at 9:53:12 AM
"Hi joe: Can you tell me when our video will be ready, I think it was around last March 2015, when I last spoke to you not sure I would have to check my emails. If you can check into that, I would appreciate it!"
Joe's response:
Date: February 9, 2016 at 2:29:05 PM EST
"Hello, Im a little confused Your video was already delivered to you according to my records, what are you waiting for?"
My response:
Date: February 9, 2016 at 3:05:09 PM EST
"Hi Joe, I can't believe this! Here is one of the emails I had sent to you, I had picked up my Video around last March, you told me to watch it & if there was anything wrong with it to let you know, & it was disgusting! That a company like you would actually do a wedding video like that! I don't have a video.
Joe's response:
No response.
After extensively trying to absorb the fact that I had spent all that money and received no video, I then realized that I had provided pictures of my childhood and my husband's childhood in stages that have no copies. In an attempt to recover these treasured images, My husband called
Joe and asked him not only look for our videos, but also search for our one and only childhood photo's. After 3weeks had passed, my husband text and called only to receive a reply from Joe that he needed until the beginning of April to look through the office.
To this date, we are out all the pictures and still have no video or expectations that Riccardo will fulfill their end of the costly contract. read more
