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    Rey’s Lawn Mowing Service

    5.0 (1 review)
    Closed 8:00 am - 7:00 pm

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    Response time

    2 hours

    Response rate

    100%

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    2 years ago

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    Lawn Squad of Cleveland

    Lawn Squad of Cleveland

    (8 reviews)

    1. we asked for a quote (responded to an online advertisement)…read more2. received an arm-chair quote (like a standard form with address and name changed) . So we selected "If you'd prefer to schedule a time to connect that works best for you, feel free to use the link below to book a convenient time." We incorrectly assumed he would come out. No. Said he would ask Service Manager to call. 3. Two weeks later (after I called three times) the service manager, Joe, called and came to our home. He was VERY knowledgeable and discussed a plan and schedule tailored to the needs of our lawn. He said we would get a new quote that reflected these details. 4. about a week later at 9:56 in the morning, I received an email saying I am signed up for auto-renew for the plan attached. Four minutes later I get a voicemail from a female, no company identified, referred to "An email she sent", first application tomorrow. she did leave a phone number to be reached with questions. NO NAME. NO COMPANY MENTIONED. 5. The "Plan" attached to the email was Nothing like Joe said it would be. Did not say what the applications were (crab grass control? fertilizer? weed killer? grub control?) , what season for application (early spring, spring, summer, fall, late fall,?) Joe said it would cover what we discussed. IT DID NOT. 6. I called...the young woman who answered the phone said I can explain. The FIRST think she said is we will come out and apply "crab grass preventer". I stopped her in her tracks. Joe said because we were killing moss we could NOT have crab grass preventer applied. She said "oh let me correct myself" I said....Can't you simply write the new plan down and email it to me? She said " NO I CANNOT" ...I said well then I cannot hire Lawn Squad. She said OK and disconnected. If we cannot trust Lawn Squad to stand by what they tell us now....how can we trust them to actually follow through in the future? This is a shame. Our Neighbor's have used Lawn Squad for years before they changed their name....their lawn is very nice. Their technician is very easy to work with. I supposed Lawn Squad is just not in to customer service any more.

    A huge resounding NO. I absolutely cannot recommend this company; in fact, what I do recommend is…read morethat potential customers run away fast and that the company just close down already. Unbelievable. Our lawn looked better before their services and completely wrecked afterwards... the proof is in the pictures we took. They didn't ever "treat" around our berry bed (my husband took care of that himself) and, lo and behold, the grass there is thick and green while everywhere Lawn Squad did looks like a prairie fire rolled through. People have even asked what happened to our lawn! We halted services before the period ended and requested our money back based on a, not just unsatisfactory but, totally appalling result; they, of course, said no. When we politely insisted based on the photos, no response was given. No courtesy. No professionalism. You'll do yourself a disservice if you go with this company.

    Rey’s Lawn Mowing Service - lawnservices - Updated May 2026

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