I would like to complain about your customer service and unproffecional pharmacy technician service!!!
9404 Ellerslie Road Southwest #101 Edmonton, AB store.
On Friday, January 9, 2015 I would like to buy Bilateral Carpal Tunnel splints prescribed me by doctor. I show my prescription pharmacy technician and asked for helping me to choose right one. He found and showed to me but there was not price tag and he scanned and said that price is $26. And he also recommend to me go and check Healthcare Solution store and gave to me business card.
On Monday January 12, 2015 I went to check at Healthcare Solution store and decided to go back to Rexall at 9404 Ellerslie Road Southwest #101 Edmonton location to buy Bilateral Carpal Tunnel splints, because I found it was better deal.
First - she started speak Russian. When I show the prescription to Pharmacist she said she has know idea what it is and said she was not familiar with that staff and she just started to work here and cover somebody else and she was working along. She even doesn't understand what kind of product I need and trying searched in insole area. I suggested her to call the person who knows about the products and get some help from professional staff or call manager. But she called to different Rexall store and spoke Russian and finally found what we are looking for- for price $44!!! And before she mentioned that if this store doesn't have it I can go and buy from other store at Ellerslie Road and Parson Road for price $50 each. Very nice PRICE and suggestion.
I was so surprise how faster prices going up started from $26 than $44 than $50 the same brand.
I asked to give me manager phone # and she wrote phone # that is even not exist. It was also so great!
I wo disappointed about service. I didn't buy Bilateral Carpal Tunnel splints was shich I needed to wear for pain relief. I was so surprise that Rexall hiring unprofessional staff. I felt that your employees don't care about company reputation, products and people who need to get help and additional information about health products.
I felt ashamed and for me it seem look like staff like to play game about pricing and fooling around with people who in pain. Where is companion? Where is quality we always have to get?
why staff speak Russian instead English? What is it some Russian Mafia or what does it mean?
Very bad service, read more