I had a sore neck that bothered me for several days. But after my wonderful massage at Orchid…read moreMassage, it was better. I am new to the area and glad I found this massage studio. I will definitely be returning. I highly recommend.

I had a very frustrating and confusing experience with Orchid Massage. I called in the morning and…read morescheduled a 90-minute appointment for noon, and the woman I spoke with confirmed it. Shortly after, I received a text from an unfamiliar number saying they were busy and couldn't talk, which was already confusing since I didn't know who it was. When I asked who I was texting, the response was unclear and a bit abrupt. Eventually I realized it was the massage place, but the communication was very difficult due to the language barrier and lack of clarity. Around 11:00, I was told they could only do a 60-minute massage if I came immediately, so I adjusted my schedule and arrived early. When I got there, the therapist used Google Translate to tell me she had another client at 12:30 and implied that if I had come earlier (which was never clearly communicated), she could have done the full 90 minutes. At that point, after the confusing communication and change of plans, I decided to leave. The space itself also felt a bit off to me--it had a strong chemical cleaning smell and didn't feel particularly welcoming or relaxing. Overall, the lack of clear communication and inconsistency made this a disappointing experience. I wasn't able to receive the service I had originally booked, and the entire interaction felt disorganized.

Great place for Massage. I'm only in town for one week. I went to two other places…read more But they were not good just relax 3 I recommend a tentative to my concerns and my body feels great. I recommend this massage place to all that come to Colorado Springs

I've been in there a couple of times. They do a nice massage. however today I went in intending on…read morea foot and body massage; $100.00. they told me it was $140, they expected a $40.00 tip before we ever got started. I always tip well, but for you to expect that is insane. I was even more shocked that they had no business to start with. I should bill them for my driving time!

I was asked to pay before the massage $60 and upon trying to leave the older lady therapist showed…read moreme a piece of paper with $20 tip written on it ( for a $60 massage). The other customers I overheard arguing over this issue got quite loud about it to the point I thought it was going to get physical! In this country I thought tips were supposed to be voluntary and 'earned' for good service -not a bad massage!

I was required to pay in advance, which I didn't mind. However, I was asked to leave a tip before…read morethe massage even began something I found quite unusual and inappropriate. When I did tip, I was told it wasn't enough. At that point, I requested that the transaction be canceled and my money refunded. Unfortunately, this experience left me with the impression that the business prioritizes profit over professionalism and customer service.

Last night of our honeymoon visiting from San Antonio and we know two things…read more 1. We have a lot more of Colorado Springs to explore. 2. We WILL be back to Ivy spa!!!! The masseuses were so sweet and so good!!! We did a couples massage and absolutely loved the technique, attention and pressure used. These ladies can roll with the big names in massaging no doubt! Thank you so much for making our last night so relaxing and enjoyable. It really prepared us for the 13 hour drive back down to San Antonio!!! We'll be back we promise!

We booked an appointment and got an appointment conformation. Paid for through Groupon and she…read moredidn't answer the door or her phone

Awesome place. Friendly people. Everything was nice and clean, I wasn't expecting them to be so…read morewelling to walk-ins but I was wrong.

My husband and I decided that we wanted to get massages before we went on Christmas leave, so my…read morehusband chose the closest place to where we lived on Ft. Carson. Which just so happened to be off of B street. He called and asked if they did walk ins. A lady answered and said that she wasn't busy, so we drove over there. When we got to the store there were two doors that looked like entrances. We tried the first one and it was locked. We proceeded to try the second door, which looked a little sketchy to say the least, and it led into a corridor. Once we got in this corridor there was another pink door. Next to it were two notes. The first saying "ring door bill" and the second saying "ring door ball". Which I just laughed at and rang the door bell. A basically naked woman answered the door, covering half her body behind the door, and my husband and I were quite shocked. He said "I called about getting a massage." She then looked at me, looked back at him and said no we don't do walk ins and shut the door in our face. Needless to say, I'm pretty positive that this is a whore house. Would not recommend.

Amazing! Shari is super sweet and very knowledgeable. She listens to exactly what you say is…read morehurting, and sometimes it's caused by a completely different area than you thought! I went in this morning not being able to move my neck to the left, and it was actually because of what was going on on the right side. I feel so much better now, and have so much more range of motion. I highly recommend seeing Shari!

BE AWARE: Don't trust your GPS to take you to this address! You will get lost! Just use the…read moredetailed map on the back of the business card and follow those directions! The parking lot's access is from Janitell rd. From i-25 take the 7-Falls/Circle exit. Drive EAST (away from the mountains). At the light, turn left on Janitell rd. Mystic Mermaid is inside the 3rd building on the right hand-side #2860 is marked on the black awning of the entrance. (What is marked as the Crowne Plaza hotel on the business card, is now Hotel Elegantee'). The massage studio is on the 3rd floor. Take the elevator up to 3, hang a right, go down the corridor, the second door on the right is suite 301. Ok, so now for my review. I bought a set of 3 Hot Stones massages from Groupon. I have to say I was a little apprehensive about buying a bundle (without having ever used this business) but after trying my 1st massage today, I have to say that I am actually looking forward to my next two sessions! I tried to first contact Shari on FB, and then I tried email...but I finally had to call her to reach her. I don't think she is online much...which is ok. This was not the typical massage I am used to. The best way I can describe her practice is: 'a hybrid between a chiropractor and a masseuse". Shari uses two techniques "Ortho-Bionomy" and "Chapman's Neuro-Lymphatic Reflexes" that are very mechanical in nature. It reminded me of when I used to go to physical therapy, to heal a damaged shoulder ligament. This is truly a place where you come when you want to heal chronic back pain or when you truly need your knots to be worked out of your muscles! I was pretty relaxed during the massage, but I had to voice my needs thorough the session, I can never fully relax when I am engaged in conversation. Also, as you can see, the room is very soothing and relaxing, but there is still quite a bit of natural light filtering in from the window. So this is not the 'dark' environment that I usually prefer for deep relaxation massages. I want to reiterate that I am very satisfied with the service she provided! I think that she offers a service that is far more elaborate than the classic 'relaxing rub down in the dark'. Shari has over 25 years of experience as a masseuse! She, herself, suffers from chronic back pain; that's how she was first introduced to Ortho-bionomy by a friend. The benefits were so great that she went on to study it herself and has incorporated it into her practice. She is very personable and the office looks very soothing and relaxing. Both sounds of crashing waves & classic instrumental music was playing softly...which helped to drown out environmental sounds. I will update my review after my 2nd and 3rd visit. But so far I am glad Groupon led me to this lady.

I randomly twisted something in my back and was calling all over for a place that could take me the…read moreday of it was sooo bad, and luckily, they had an opening where they got me booked pretty quickly. Immediately the vibe was good, the staff were very kind, and my masseuse asked great questions about what I wanted/needed! Went in unable to turn my head or lift my arm, and left being able to do both of those things I definitely recommend this place not just for their great work, but for ease, pricing, and quality for your money!

Alisha was amazing! She was so kind and attentive during my first facial. Highly recommend for…read moreanyone needing some self care.

Great massage and very relaxing. Dry Sauna is an added bonus. Tina provided a release of all…read morestress and used techniques that other masseuse's don't and I felt great afterwards. Highly recommend!!

When I call I can't get in touch with anybody, the line just rings and ask for a remote access code…read morewhich is not provided. I have a coupon for this location and I cannot book an appointment because no one answers the phone and again they ask for a remote access code which is not provided.

Very through job. Full effort massage. Really nice atmosphere, again considering it's a mall. Very…read moresatisfied with my masssge. Multiple techniques and the hot stone massage part was really nice, I hadn't tried that before! Will definitely be back. Well worth the price, $52 for 1 hr table, pretty sure that was a deal price and it's usually $60. Didn't time it but I'm pretty sure it was well over an hour!

Bodywork is definitely Amanda's specialty! I left my session feeling rejuvenated and very satisfied…read moreat the massage Amanda gave. She's a professional that knows what she's doing and will deliver what your body needs. I'll definitely be back

Magic Hands! I love Amanda and her magic hands! As a dedicated olympic style weightlifter and a…read moresometimes Crossfit athlete, it's a challenge to keep my body healthy. Amanda "knows" where and what to expect with what I do and gets to business quickly; she does not spend half the session tucking and untucking sheets around you like some of the massage chains. She is also willing to get into any body part you need to and that you are comfortable with unlike some of those same mentioned chains. Amanda's manner will have you relaxed and at ease quickly and her space is inviting and peaceful. You will not find someone who is as flexible and willing to work around your schedule as Amanda. Most of all, Amanda knows what she is doing - she has literally laid hands on thousands of athletes in particular, and will take care of your pain and dysfunction...with a smile ;-) Luv her, go see her!