BEWARE - UNPROFESSIONAL, DISRESPECTFUL, LAZY, UNORGANIZED, CHILDISH EMPLOYEES!!
These employees (including the owner) like to get into verbal arguments with clients
Came in today with my husband to pick up a check for the warranty refund that was owed to him. We've been waiting on the check for about 2-3 weeks. Called the dealer BEFORE heading out to let them know of our ETA.
We get there and it's been almost an hour we are still waiting. Long story short ... I ended up taking matters into my own hands by calling the warranty company myself - got them on the phone in less than 5 min. DAVID, the sales rep, closed his office door so I ask another sales rep to see if he could call DAVID back to help us (I thought he had stepped away). I also asked this other sales rep for his Boss's info after he refused to help - didn't even bother trying to get DAVID back over.
The sales reps were standing in the hall where we were waiting on the phone with the warranty company... and they were talking crap about us the entire time (profanity and other disrespectful things were being discussed by the 2 sales agents) I finally had had enough and we started arguing back and forth. DAVID was standing there yelling at me, throwing out insults... in front of the Owner (Balazs). As Balazs was writing out the check, he decided to also put his 2 cents in and start yelling at me as well. I had to be the adult in all parties and ask them to stop numerous times but they just kept running their mouths, yelling, insulting, cussing, etc...
The reason we were upset and annoyed in the first place was because we waited nearly an hour for something I ended up having to do myself (basically doing their job for them) within 5 min. Additionally, NO ONE in that office seemed to care or even showed an ounce of customer service to try and get anything done. Any person in our situation would have been frustrated. I felt like I was back in high-school the way they forced me to bicker back and forth with them.
Needless to say - my husband is glad he has no further transaction pending with this dealership and I urge anyone who is shopping for cars to look elsewhere. They are running a sh*^ show here.
Not to mention the car that he bought from them was a lemon. The engine blew up after this dealership did an oil change on it 3 weeks after purchasing. Luckily, it was covered through warranty but my husband was without a car for about 3 months.
I've never dealt with a business before that literally will sit there and argue, yell, cuss at clientele in a public, open lobby. Super unprofessional and I was laughing when we left because I couldn't believe it. Instead of taking accountability for their mistakes or for having upset customers, they choose to attack you, bully you, and talk about you. read more